Complaints

This profile includes complaints for Carver Toyota of Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Carver Toyota of Columbus

  10255 N US Hwy 31 Taylorsville, IN 47280

  
• 

  Carver Toyota of Columbus

  P O Box 710 Taylorsville, IN 47280-0710

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a truck on 3/22/25. I have still not received the title and received no explanation. I have sent emails and contacted the salesman only to be told there's nothing they can do. Usually I received no response at all.

  Business Response

  Date: 06/26/2025

  We are working diligently with Toyota Financial to obtain the title for the vehicle sold to Mrs. ****** Expected time of arrival is 3-5 days.

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/27/2022 I purchased a 2015 Toyota Highlander for $28,536. I was told by the salesman that the vehicle would need to pass an inspection to fix any issues before being sold. He also stated that I would receive a copy of the inspection and I never received one. The carfax reported damage to the front bumper. The bumper was not fixed during the initial inspection and now it is completely falling off. I moved away from the area, and I would like for a local dealership to fix the issue. This car should not have been driven off of the lot without the bumper being fixed.

  Business Response

  Date: 09/21/2023

  I'm not really sure how ****************** bumper issue is related to Carver Toyota..  On 11/17/2019 there was a report of "Damage" on the CARFAX that shows MINOR damage to the front center area of the front bumper.  ************** made her purchase on 8/25/2022.  The pictures that ************** supplied to you show absolutely no damage to the bumper at the time of delivery.  In fact, on December 30, 2022, 4 months after ************** purchased her vehicle, She had it in for regular service at ********************* Change in **************** **************.  If there were existing damage and the bumper were "completely falling off" as ************** states, it certainly would have been noted then.  In addition, the CARFAX report shows that the damage to the bumper happened 3 YEARS PRIOR to ************** taking delivery.  

  All of our vehicles are subject to a stringent inspection and are simply not sold without passing the inspection that we perform.  While I am happy to provide ************** with a copy of the original inspection report that she says she did not receive at delivery, Carver Toyota of Columbus is not responsible for any subsequent damage done to the vehicle past the point of delivery.

  Included is the CARFAX Vehicle History Report for reference.  It should also be noted that between the time the damage was reported and the day ************** took delivery, the Highlander had service performed on it a total of 7 times.  It seems highly improbable that any existing damage would not have been addressed during one of those visits.

  Customer Answer

  Date: 09/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The inspection report does not show that the bumper was checked. If you look closely at the picture, you will notice that a part of it is popping out on the right hand side. The service that was done from from the time of the incident in 2019 was for routine maintenance; therefore, the bumper issue was overlooked. I am not satisfied because there was an underlying issue that was never addressed. For the money I paid, I should have a vehicle that is not going to fall apart within a year of purchase. When I called Carver Toyota to ask what my options are, they suggested that I take it to a body shop because the service department at the dealership doesnt fix body issues. I would like for the repair cost to be covered because I should not be dealing with underlying issues due to the dealerships negligence. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/31-6/1/23 I made contact early morning of 531 and left VM request for service on 2019 Toyota Camry. Female called back immediately at 8am very helpful while i was attending a funeral. SCHEDULED an appointment for services to be done on 6/1 at 10am for front brake replacement. Showed up and was taken through intake process immediately stating aprox $250 3.5 hours for brake pads and rotors. I agreed. Seeing as it was my mother's vehicle, whom is now deceased, it was originally in her information in system. However my contact information phone number and address were not only recorded with several return phone calls already but it was written down on the service paper I signed this morning, the correct address and phone number but was done so 3 different times on 3 separate papers. I also had for 3 days requested possibly appraisal as I'm going to sell the car but to the highest offer. I was told someone would call me while they serviced the car. Kind man drove me .2miles to my home. 6.5 hours and not a single food able to be eaten yet today later I called twice to figure out where my car was and why it had been 6.5 hours with no contact. I was asked if I received a VM I stated no one made contact with me at all. He stated he called my mother's phone number and left vm there.....stated apparently I was a "drop in" and I had to be "squeezed in" between other SCHEDULED apt and they hadn't touched my car until 230pm. **** was waiting on my return call and since i never was even contacted I don't have a clue as to what the issue even was at that point. Seeing as this is extremely frustrating and my car hadn't been touched I stated I simply wanted my car returned. Make sure have right address for pick up and that he even read back to me incorrectly. I HAD AN APPT at 10am, I should never been a "drop in" absolutely ridiculous this service or so called today. I'm extremely upset wasted entire day foe absolutely nothing. Won't be back

  Business Response

  Date: 06/02/2023

  Hello ************,

   

  My name is ***************** and I am one of the managers here at Carver Toyota.  First of all, I want to say how sorry I am for your recent loss.  Second, I want to apologize for dropping the ball in our service department.  There is absolutely no excuse for what happened and I take personal responsibility.  Something as simply as recording a proper phone number should be able to be done without fail.  In closing, I want to thank you for bringing this to my attention as we are clearly in need of training.  Going forward, if you would be so inclined as to give us the opportunity to make up for our mistake, please don't hesitate to reach out to me direct at ************.

  Sincerely,

   

  *****************

  ************

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tookmy 2015 Camry to Carver Toyota for a torque converter repair. Known issue with these cars. Take service manager for a drive so he understands my concern. He tries to sell me a transmission and says it cant be repaired without the transmission being rebuilt. I inform him Im very aware of this issue and many torque converters have been repaired by Toyota under warranty. He quickly acknowledges that the transmission may not be an issue. Fast forward a month later when my car is repaired and I pick it up. Ive been charged for a battery theyve never installed. The transmission now leaks fluid which it never did before. The torque converter repair seems to be OK. The car is not exhibiting any of the same symptoms as it did before other than a massive transmission leak Carver Toyota states it is not their responsibility and because I requested the torque converter replaced and there was no diagnosis that a transmission leak is not the result of anything they did. Keep in mind the transmission has never been out of the vehicle except by Carver Toyota. At this point, they have not made the situation right. They have not replace the oil pan gasket, which they say is the source of the leak. The only time the transmission has been serviced or touched is by Carver Toyota.

  Business Response

  Date: 12/22/2022

  This customer brought their vehicle in and asked us to replace the torque converter.  We recommended a transmission replacement as this is recommended due to metal debris making it's was from the bad torque converter into the transmission.  Customer refused.  We replaced the torque converter.  Transmission fluid was seeping from the transmission pan before work was begun.  This was noted by the technician. 

  It must be noted, however, that the customer specifically refused any service on the transmission even after consulting with our service manager regarding the overall repair.  It should also be noted that after the repair was completed, the technician did drive the vehicle and re-inspect it as is our normal process to check for any lingering problems.  There was no "massive transmission leak" when the technician completed the repair.
  

  The customer's issue with the battery is valid, however, we have already rectified that situation to the customer's satisfaction.

  ********************************************* will be happy to replace the transmission pan gasket for the customer, however, we will not perform this service for free.