Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two men and a truck moved me 10 miles and broke my tv screen. They now want a receipt and the year I brought it. I told them it was and it was 5 years old. I cannot find the receipt I brought it at ****** and most probably threw the receipt away after it was out of warranty. I took out a protection plan and *********************** refuses to even pro rate it. This is wrong. They damaged the tv and owe me something that was working perfectly well. I took a picture at ****** of a comparable model and sent it to her. Terrible customer service. They left pads, plastic wrap and bed frame slates very sloppy work. I dont know if my bed frame is even put together properly. I would not ever recommend them to anyone. I complained to my credit card company and they are going to file a complaint against them also.

  

  Business Response

  Date: 09/19/2022

  This customer emailed ***** telling her to quit us! She has spent more time complaining about **** and posting bad stuff on the internet and calling us crooks than looking for her ** receipt. We are at a standstill. We don't know how old the ** truly is. To say you went to ****** and looked at the same size tv is silly. There are so many updates and upgrades for current **s. All tv's are not close to being the same. She emailed our CSR to say the following.
  I am so disappointed in your company. I posted a terrible review in yelp and made a complaint to the better business bureau and to my credit card company. **** is disgrace they broke my perfectly great ******** and she is demanding a receipt after 5 years ANd I paid for the extra protection. She is awful to deal with and I have told all my neighbors and friends never to use this company. You were so nice but your reviews are just pitiful. I wish I would have used bills in highland. Go work for ppl who are honest instead of crooks. *******************. RN

  
  All we ask is this. Check with ****** for a past receipt. Many times I have thought something was newer than it was. Was it really 5 years old or was it older? Was it a floor model she got a deal on? Technology changes so much now that you cant say all the same size **'s are the same, especially when you buy one from a warehouse club. Many are exclusive deals they have you can only get at ****** or **** and the features are different. She can look thru credit card statements. Find something so we know WHEN it was actually purchased and the model and price she bought it for. Its pretty straight forward. That's all we want. Instead she complains to the BBB, Yelp, and then she says she is contacting her credit card company. Lastly, this is at least a 5 year old tv. They do not hold their value well. If you go to claimspages.com and look at the depreciation rate, **'s depreciate 10% per year. So if it was only 5 years old it is worth half of what she paid for it, which we still have no idea. 
  We are more than happy to address the damage if she can furnish a receipt for it so we can depreciate it value.
  *******************

  Customer Answer

  Date: 09/21/2022

   I am rejecting this response because:
  
  I went to ****** they could not find my receipts.the tv is 5 years old. I took a picture of it and sent it. It is unrealistic that  ppl  keep receipts for long periods of time.   I only moved 10 miles and  this should not have happened.  They need to explain how the extra warranty works as to deprecation. I did not know it was going to be such a hassle. The tv was under warranty for 2 years and I threw out the receipt. They need to explain this to a customer that they need receipts.  If they had I would not have taken the warranty. As it is it is difficult to find anything when moving. Also the reviews that are not from me are very bad on yelp complaining of damaged goods and not being reimbursed. I believed ******* to be kind and I only checked about them after they broke my tv.   I only used  them because l ******* was so  kind to me and I thought she was honest and worked for a upstanding company.  I at least  want my money back for the warranty that I cannot use and was not explained to properly to me  

   

  

  Business Response

  Date: 09/22/2022

  I am not sure why this customer keeps calling her choice of $.60 per pound or valuation a warranty. We have never called it a warranty. We have never implied it as being a warranty. If she did not understand she could have simply asked ***** what does this mean. I am sorry she chose to dispose of her receipts. I keep all of mine in files as do the majority of our customers. I do not want her contacting any more of our employees asking them to quit working here. That was just strange. I do not want to hear her blame us for her throwing away her receipts. I will honor her request of refunding her what she paid for valuation only to close this matter. I am issuing a check today for the refund of her valuation per her request and at this point we are washing our hands of any complaints or damages she has. I just simply want to be done with dealing with her. The check will be issued today and mailed on 9-23-22 going to ****************** in ************, **. 

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of July, I paid Two Men and a Truck $1,170 for them to move some things from my deceased dad's house to mine. They failed to secure a freezer and during transport it fell and was damaged beyond repair. They are refusing to replace the item even though it was their negligence that caused the damage. They are claiming that I should have had to pay extra if I wanted to keep my items safe from incompetent employees. This is a dishonest and deceitful business practice and is absolutely unacceptable. They did not do their job correctly. They were so incompetent that my husband had to tell them how to get things moved into our house efficiently and he even had to help them do their job. I am asking for full replacement due to the lack of care and professionalism of the movers and this company.

  

  Business Response

  Date: 08/12/2022

  ***************, our customer, worked for our company for 1 1/2 years as a driver. He had to explain valuation to our customers. He actually knows more of the companies policy than a regular customer and still refused valuation. We have a recording of them booking the move and *** saying he knew what home protection and valuation was and he said he was good and did not want it.  Valuation means they could pay $100.00 and if the items was damaged or destroyed we take the cost of the item, minus depreciation, and cut them a check for the difference if it is not repairable. The other option is there is no charge and if an item were damaged we take the weight of the item times $.60 per pound not to exceed $100.00. At 3:57 into the 13 + minute conversation he was offered both home protection and valuation and refused it. About 85-90% of our customers do valuation. They were emailed a copy but they don't like the terms of the contract after the fact. They were offered valuation and they refused. If you send me an email address I can forward a copy of the recording to you. The freezer did tip and was damaged. The freezer is discontinued. The approximate weight for that freezer model that is now discontinued is 240 lbs. We found information on the internet but you cant get it anymore because its too old. However, at that point they are at the maximum allowed by our contract. We have explained this and kept notes on this. *** was also emailed a copy of the phone call so he can listen to it. He said his wife has sentimental feelings about a freezer. We only cover what the items value is and what coverage they choose if they want us to move it. Legally, we are responsible for at most $100.00. We have had multiple conversations with the wife who wrote this to the BBB. We have explained multiple times what we are liable for and she does not like the answer. Today I am issuing a check for $100.00 check number ****** to the address they listed on this complaint. At this point we will consider the matter closed because there really is no discussion because we have a legal binding contract.

  Sincerely,

  *******************

  President

  Customer Answer

  Date: 08/15/2022

  Your business practices are absolutely unacceptable and criminal. I shouldn't have to pay extra to protect myself from your negligence. You are not movers that care! You hire *** offenders and incompetent morons apparently. Also, *** wasn't a driver, he was a mover so maybe get your facts straight, you greedy scumbags! And now you're changing it to be $100 maximum, that wasn't even discussed! All we were told is your ripoff ******** $0.60 per pound!

  

  Business Response

  Date: 08/18/2022

  This customers response is way over the top. They agree to terms. They sign the contract that says they agree to the terms of the contract. They were offered valuation and I have a recording with **** saying he knows what that is and doesn't want it and then we get called scumbags. We offered it. They said no! They were also emailed a recording of the conversation. So far we have been "morons, idiots, scumbags and *** offenders". By the way, ************* needs to look up what liable and defamation is. Her husband worked for us for quite a while, so unless he was a *** offender and was somehow able to beat our background check, I can guarantee that all of our employees are completely back ground checked. It is required by our corporate office and we have been using a third party independent company called ****** that does national checks! I have the reports to prove that. Also, if she thinks we hire *** offenders, which we do not, why would she knowingly hire us? It's because she knows that is not true. She instead acts like a petulant child and screams and name calls till she gets her way. It may work on her husband and others, but we have a contract. We will stay with the agreement in the contract. We totaled out an old used freezer that cannot be purchased anymore that she got from her deceased father. I am glad she did not take valuation because it would have been even worse having her scream about not having a receipt for it and she certainly has shown she cannot comprehend what depreciated value is or various levels of coverage are. They hired us because they knew we are the best moving company. Unfortunately, a damage happened and now we get to see the true character of ************* name call and slander us with the only hopes that we give her more money. We will not. We issued her the check. We are closing the matter and our corporate office, whom she also slandered us to, agreed that this is what the contract states and have closed the matter.  I would like the **** family to now be done with Two Men and a Truck before ************* continues to lie and spread more slander about us because the *** offender comment is completely liable.

  Customer Answer

  Date: 08/19/2022

   I am rejecting this response because:
  I did not choose you guys, my husband did. I didn't want to use you guys after one of your employees decided to send me unsolicited inappropriate pictures. You are a disgusting and greedy company and definitely the furthest from the best. So no, we will never use ******************** again. We were never told about a $100 limit after your incompetent employees destroyed a perfectly working freezer. You guys are so disorganized, clueless, rude, and incompetent. Have fun ripping off decent people. I'm done with this conversation and your intolerable behavior.