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Business Profile

Transmission

Valpo Auto & Transmission

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car damage my car was in good condition and when I received it back it had damage

    Business Response

    Date: 08/04/2024

    Customer Left Vehicle Abandoned At our shop For Almost a year. 

    We Never Charged Any Storage Fees. We Were Very Good To The Customer. 

    Absolutely No Damage Done By Our Facility.

    Thanks  Management 

    Customer Answer

    Date: 08/12/2024

     I am rejecting this response because:

    That’s a lie show the tape of me picking up my car at your facility. The whole time we did business over the phone I never steeped foot in your shop. But prove and show BBB the tapes of me stepping foot in your shop. If you say I picked up the car prove I picked it up cause that’s a lie you towed my car back to me damaged outta anger next step the attorney general and my phone records pulled up text messages I never abandoned my car it was at your shop to get repairs far as timing and I also asked about my headlights as you can see they blocked me a deleted of lot of their text messages 

    Business Response

    Date: 08/13/2024

    Thank you for your assistance in this matter.

    As we stated in our previous statement, the customer did abandon their vehicle at our facility for months. Her vehicle was not damaged at our facility. 

    We thank you again for your assistance in this matter

    Management 

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to this shop to get diagnose because I was having problems with it.They told me my transmission was going bad and that I needed to replace it and my car would be running just fine. I paid them for parts & labor. ****$. I picked my car up on Saturday March 2, 2024. That Monday March 4, 2024 my car broke down on me on side of highway. Got it towed back to valpo automotive to see what happen and they told me it was my engine instead but refuse to give me refund did miss-diagnose for transmission. Hard to get in contact with now and refuse to give me any money back. I told them I was okay with paying ***** for labor and just **** in refund but refuse to get back with me or work with me.

Valpo Auto & Transmission is NOT a BBB Accredited Business.

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