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Business Profile

Online Retailer

Rugged Legacy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items from this business August 7th they took it out of my bank account and confirmed that it was purchased and being shipped! I have not received it since! I would like to file fraud charges! I do have screen shots and bank statements to prove they took the money out

  • Initial Complaint

    Date:08/07/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two T-shirts on 5/26/23 and received confirmation of the order. I was having it shipped as a birthday present so didn't realize until 7/1/23 that my order was never shipped. I sent an e-mail on that date and no response. The webpage now says, "Be Back Soon." No one answer the phone or returns phone calls. I would like my $55.89 back from them since I never got the shirts. I even checked the shipping app they use and it shows Order Confirmed and then nothing after that.

  • Initial Complaint

    Date:07/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered t-shirts on 5/31. I received an order confirmation and tracking number. I have contacted the company by phone and email. I received a text asking for the order number which I provided. At this time, 7/11, I have not heard from the company, nor have I received the t-shirts. I am asking to be refunded the total money I paid. I have the tracking number as RL ******. The total money paid was $120.57. I have screen shots of all this. I will add them to this complaint.

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on June 12 and then emailed twice asking for an update on my order because they took my money but haven't heard anything. Order was $61.98. I want either a refund or an update as to what is going on with the order. Order number RL164799

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 13, 2023 I purchased two hoodies from Rugged Legacy online. The first hoodie transaction was for $56.18, then they offered me a second hoodie at a discounted rate of $31.80, so I agreed and moved forward with both transactions. I received a confirmation email. Since then I have not hear anything. I emailed them on June 20, 2023 asking for an update on the status of my order and they never replied. I called them on June 23, 2023 and left a message. The recording said they would return all calls within 24 hours. I still have not heard anything. I am looking for a refund totaling $87.98 the cost of both hoodies that I never received.

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a clothing product for a gift for Christmas. I bought it early October. I received an email it shipped October 6. I still do not have this product. I had to email that I did not receive this product several times. I keep getting replies that they are shipping it to me again and confirming my address. I have done this three times. The shipment tracking places the product ending up in *******, MI. I live in **! I am asking for a full refund including shipping as it is not my fault they arent capable to ship this correctly if it is even actually being shipped. I also requested as it is after Christmas they should refund and send the purchase to resolve the issue to better help their business. Id really just appreciate the full refund at this point.

    Business Response

    Date: 12/29/2022

    Hi *****! I have looked into your shipping information because it definitely should not have gone back to the production facility. Your address on your order seems to be your previous address. Did you recently move? *** sent it back because they noted you had moved and there was no forwarding address. We can certainly send you the items to your new address or issue you a refund, please let me know and I will handle ASAP. You can email customer service at *********************************** thank you!!

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweatshirt from Rugged Legacy. Its been over a week and I have not received any shipping information. When you call ***************** you get a text message but no one will answer the call. Ive called for a week and no answer.

    Business Response

    Date: 12/24/2022

    Hi ******, It looks like your order was delivered on Dec 20th. Thanks! Here is the *** tracking number: **************************


Rugged Legacy is NOT a BBB Accredited Business.

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