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Business Profile

Online Retailer

Rugged Legacy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.6

Average of 20 Customer Reviews

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Review Details

  • Gina V

    Date: 12/02/2023

    I ordered last Christmas and lived the products and their mission. I made a mistake and order two of the same items in the same color by accident and they corrected it. They even told me if they couldnt fix it they would send another item and I didnt even have to return it and I could donate it. I wanted to order again because my husband and all his friends absolutely love the two fishing sweatshirts. He is wearing it today. It is a lighter weight sweatshirt and why we bought it for fishing. I cant find them. Did they go out of business? I hope all is well with them!

  • Rebecca M

    Date: 08/14/2023

    Im not to happy. I havent gotten a shipment order. I tried to use the email to cancel. Address not found. I want a refund. I would definitely not buy from here again.

  • Katrina V

    Date: 08/08/2023

    Very poor quality. Lasted only 1 month before breaking and wearing. Was offered 30% off to buy a new one again. No chance. Do not recommend.

  • Brandon S

    Date: 07/09/2023

    I placed an order for a hoodie and two hats on June 18th. I was charged for the purchase but cannot get ahold of the company. Website is now unavailable. Definitely ******

  • Evan P

    Date: 07/03/2023

    Placed an order 6/2/23 for Father's **** They charged me and sent me a confirmation email and order detail link for tracking. When clicking the link the page is unavailable. Reached out via phone, email, and ********* No response. Now the actual site just says "We'll Be Back". It really ***** too because I wanted to support a veteran owned business but my suggestion is shop somewhere else.

  • Megan B

    Date: 06/25/2023

    Order placed 22 days ago! Order confirmed and I was charged. No shipping confirmation. No return calls or messages back via phone, text, email or ******** message. Not a happy customer.

  • Carrie H

    Date: 06/23/2023

    Not sure whats going on with them! Placed an order on June 7 and it still has not shipped. I have tried multiple methods of reaching them with no response! I dont even know what steps to take next! Horrible!

  • Bernadette R

    Date: 06/16/2023

    I've been calling to check the status of my order for 3 days, and the message says we will return your call in 24hrs...or message us on FB for quicker response. Have done both since Wednesday and no response! I would like my refund, since my order hasn't even been filled. My order status is submitted and I can't contact anyone to cancel. Happy Father's **** Maybe I should've read these reviews first.

  • Chester T

    Date: 04/11/2023

    Rugged legacy absolutely sucks!! I'm never buying from you again.....no stars times 100....absolutely! The worse company I've seen

  • Sandra W.

    Date: 01/07/2023

    Sandra W.

    Date: 01/07/2023

    Do NOT order from this company. I placed an order for 2 hoodies on December 4th. I still have not received them. Requested a refund, have not received that either. I left a VM today. If I do not receive my shipment in the next few days, or a refund, I am filing a dispute. They are still advertising, but are not even for filling the orders that they have.Poorly operated business.

    Rugged Legacy

    Date: 01/09/2023

    Hi ******! I have a request into my Customer Support Team to see what happened here as I am not sure why you didn't receive your items. You will definitely get your $ back as I have gone ahead and issued a full refund back to your original payment method.

    Sandra W.

    Date: 01/11/2023

    The company did end up making this right for me. And the quality of the hoodies was to my satisfaction. They were heavy, not thin and cheap.

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