We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

RV Dealers

Zoomers RV of Indiana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amount Paid:Approximately $35,000 (includes purchase price, tax, title fees, and dealership add-ons for a Forest River Surveyor Legend 260BHLE), plus additional medical expenses and lost work time related to unresolved defects.What the Business Committed to Provide:Zoomers RV sold us a brand-new, fully functional, and safe RV for full-time use during a cross-country work assignment, assuring us it had passed inspection and was in working order.Nature of the Dispute:Immediately after purchase, we encountered serious safety and mechanical issues: repeated ********** alarms, a failing hot water system, faulty door mechanisms, and a black tank sensor that doesnt function. Forest River corporate later confirmed (via a recorded call) that Zoomers had submitted a warranty claim for these exact issues before our purchase proving the units defects were known and undisclosed.Weve since dealt with emergency medical care for suspected CO exposure, ongoing alarm incidents, lack of heat or hot water, and out-of-pocket travel for service all within the first two weeks of ownership.Has the Business Tried to Resolve the Problem?No. Despite multiple calls and voicemails to Zoomers RV including to owner **** ****** only the service manager responded, and was unable to offer a solution. Weve received no written response, follow-up, or help coordinating repairs or a replacement.Advertising Involvement:The RV was advertised as new, safe, and immediately ready for full-time use. No prior repairs or defects were disclosed in writing or during the sale.

  • Initial Complaint

    Date:03/12/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Summary Put a deposit of $**** on an RV after talking to Zoomers Dan B******. We were told that the RV we were purchasing could have warranty service performed at ANY authorized dealership -- "just like ALL auto dealerships" provide warranty service on autos not purchased from them. Again, Dan ensured us of this with numerous documented communications. We then discovered that local Authorized dealers could (and in our case WOULD) DECLINE warranty work UNLESS purchased from them. This completely contradicted Dan's comments -- NO local dealers would perform Warranty work. Zoomers is 230 miles from our home, so this was critical purchasing point -- as we didn't want to drive almost 500 miles (round trip for service) and typically this would be close to 1000 miles for service due to repairs often require unit to be left there (so double trips). Hence, the importance of Dan's comments of how Warranty service would be handled. The deposit was non-refundable -- and we had every intention of taking delivery but were mislead. Dan ensured us that any Authorized Dealer had to perform warranty work (we have lots of communications that he continuously enforces his argument). Dan was wrong on all counts after direct discussions with Forest River. We have additional communications to show that he had mislead -- obviously, just for the sale.

Zoomers RV of Indiana is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.