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Business Profile

Internet Services

Hoosier Broadband, L L C

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to contact the company multiple times with no return communication. I am a paying customer that requires promised services not being provided.

    Customer Answer

    Date: 10/02/2024

    Hoosier Broadband does not have a public email, online communication service, or even a physical address and they ignore customers for multiple days making it impossible to contact them. They claim they are available 24/7, 365 however that is far from honest. After attempting to contact this company 24 times in 4 days and leaving multiple voicemails that were never returned, a **************** Representative finally answered my call and I was dumbfounded with the way I was treated/spoken to. The *** would not provide me his name, screamed at me multiple times, and made several excuses for why I didn't have service while also claiming I had not made attempt to contact the company. I notified the *** that I would like to terminate service and he began saying that he couldn't hear me, he was sick with an earache and told me service was bad due to hurricane like conditions which was honestly just bizarre! While pulling up my account information the *** began repeating incorrect information to me when I provided my name and address for the account. After several minutes the *** stated my request for termination was complete however said he didn't understand why I was being difficult when I asked for a confirmation number that he could not provide. I was polite and grounded during the entire conversation stressing the fact that I simply wanted to cancel service and return the satellite equipment that was installed 9+ years ago when I first became a customer. He refused to provide me an address to do so, stating it was fine on my property. After explaining I did not want the service any longer and needed the equipment off of my property the *** stated he couldn't understand the fuss or why I was saying horrible things about the company.  I again explained that I did not want to be responsible for the equipment and he very rudely said FINE, he would send a tech out to retrieve it but again couldn't provide a timeframe or confirmation number to do so. I asked if any fees were due and he stated none. I notified the *** that after so many failed attempts to cancel my account, I locked my payment information and the company would no longer able to access funds from my bank account directly. The *** began screaming at me mid-sentence. I explained that I was more than willing to make the final payment and any cancellation fees that were applicable however I no longer trusted the company from billing my account directly after the way I had been treated. I asked the *** to simply send me the bill and I would write a check and he stated that it was due immediately or it would just be sent to collections. I refused to provide my payment information and again requested it be sent to me via mail or electronically. The *** repeated I was again being a difficult customer and he would just send me the email. He couldn't tell me what email the information would be sent from or to and I haven't received any additional information or bill from the company yet. I am shocked that any human being would speak to another the way this *** spoke to me. I cannot even confirm my request for cancellation has been made as this company refuses to provide confirmation numbers and avoids paper trails at all costs. Now, I can only hope the *** was honest when saying that a Tech would come out and remove the equipment however I worry this company is so crooked they will show up without notice or cause unnecessary damage to my property or the equipment intentionally out of spite. I would advise people to avoid this company moving forward and I look forward to this matter being completely resolved and never having to worry about this issue again! 

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a service failure on Friday, August 16, at approximately 7pm. When my service hadn't been restored by Saturday morning, I attempted to call them at 10:30am and a recorded message said that the time they were opened on Saturdays was 11:00am to 3:00 pm. I waited until after 11:00 and attempted to call them again. This time a recorded message (from Tech Support) said to leave a message, which I did along with stating my phone number and account number and requested they return my call. After not hearing back I called again, before 3pm, this time I selected the billing department option, and received the same recorded message to leave a message, which I declined to do so. I immediately called again, this time selecting the sales department, and again got the recorded message. this time I left another, same message as before. I then redialed, selected billing again, and left the same message to call me. total of 5 calls on that day. After not hearing back from them on Monday, I contacted and contracted with another company for service. On Tuesday, the 20th, at 1:08pm, I received a return call from the tech support department and explained how my service came back on and was now trying to cancel my service with them and he stated he couldn't transfer my call or help me with that. At 2:19pm I again attempted to call billing department again and received a message to leave a message. This time I left them a message stating I wanted to cancel my service and for them to call me, with no response again. Now it's Wednesday, the 21st, so again I tried I phoned twice, leaving messages, yet no response from them. Why don't they answer the calls or return my calls. I AM DONE WITH THEM on September 3rd.....

  • Initial Complaint

    Date:11/01/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had been calling hoosier broadband since Oct 23 trying to cancel my subscription. I have left several messages, no one would ever answer the phone. I finally get a person to answer Oct 31 a week later. The guy gives me all kinds of attitude. I owe $200 for early disconnection but they're charging me $104 which is my regular monthly bill on the subscription I canceled before Nov 1. Since they've already taken $104 I only owe them $96. I don't not want to make this a court matter but I absolutely will if necessary. Thank you!

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had Hoosier Broadband internet service for 2.5 years at a *******, ******* address. I began calling ** in early June, ******************************************************** Arcadia. The sales agent wasn't sure. I made it clear to stop service at ******* on June 14 because we were selling and moving out that day. I attempted to call them again on June 11. Their phone system won't allow you to continue to hold. It forces you to leave a voicemail. Starting June 11, I have left several voicemails to cancel my service in *******. They have never called me back and continue to charge my debit card for their monthly service.I used the ** website contact box to send them a detailed complaint telling them to stop charging me and to call me. They have not called me back.July 6, 2023 for $209.97 August 7, 2023 for $209.97 I have filed a dispute with my bank as of today.

Hoosier Broadband, L L C is NOT a BBB Accredited Business.

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