Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase and the item got returned to sender through no fault of my own. Joe Bob's return policy states: " We accept returns for 100% store credit or refund less **% restocking fee. This must be done within 30 calendar days after delivery of the product"
  I asked for the 100% store credit and the owner, Joseph, refused. Then on top of that, charged me additional shipping to receive my item.

  Business Response

  Date: 04/24/2023

  The customer's item was returned to sender. That is not the same thing as a return the customer shipped back to us. We shipped the first shipment to the customer free of charge. The $**** second shipment was the responsibility of the customer, which he's complaining about. If a package is refused and needs reshipped or a bad address or provided we do not offer store credit for. Additionally, the customer was also trying to get us to price-match another vendor (that didn't have it in stock, or offer free shipping for that matter) while his order was on it's way back to us. Neither of which fall within our policies in this instance.

  Customer Answer

  Date: 04/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1) The package was NOT refused as the business falsely claims. Either the business sent to the wrong address, or the post office failed to deliver. Either way, none of those are the fault of me ( The customer ). 2) See the newest attachment where the business offers to provide the standard return policy AFTER they already have the item in their possession and then refused when I accepted the offer. 3) The response from the business now states that they refuse to honor their return policy again ( Reminder, they item was returned to them through no fault of my own as I never received the item / never saw the item / never had the item in my possession ). 4) The business FALSELY claims "the customer was also trying to get us to price-match another vendor". You can plainly see from the attachment; I made this simple inquiry: "I was wondering if you do price matching?" Since I have been a LOYAL customer for over ** YEARS ( See attachment ), I was looking for an answer for future purchases. 
  
  
  
  Sincerely,
  
  
  
  Mike ******

  Business Response

  Date: 04/25/2023

  We shipped the order to the exact address that was provided. We don't know the reason why it was sent back, if the address provided can accept mail, etc. However, the PO box provided on the second shipment worked fine. Additionally, we treat all customers the same regardless if it's their first order or 15th order. In this case the customer had (1) $***** order in 2012 and (1) $***** order in 2013 which highlight extensive loyalty, which we appreciate.

  Customer Answer

  Date: 04/25/2023

  Bottom line is the business did NOT honor their return policy. 

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My recent delivery and build of two of Joe Bob Outfitters ******* AR15 lowers has caused me to rethink where I spend my money. The builds came to an abrupt halt when I discovered the holes for the Safety were so oversized and out of spec (0.376 +/- 0.001) that the trigger would fire with the safety in the "SAFE" position and would release the hammer by simply turning the safety selector from the "Safe" to "Fire" position. The Take down pin and pivot holes, designed to be an interference fit thru both sides of the frame @ (0.251 +/- 0.001) were also oversized and out of spec to the point the pins would simply fall out of the frame. Mil-spec Lower parts kits from military contractors, (**** *********, ******** *******, and ***) were used for both builds, so obviously, I wasn't having a parts issue. I've returned the lower receivers to them but they've refused to acknowledge responsibility for the problem and have claimed not to be able to duplicate the problem. After checking with the Better Business Bureau online I discovered that other customers have had similar experiences with Joe Bob's Outfitters refusing to acknowledge defective merchandise and refusing to help in similar situations and then charging a "Re-stocking fee" for merchandise that was defective when it was sold, so one can only presume that this is standard operating practice for their company. This "Return" experience has been so damaging to my opinion of their company that I will never purchase from them again, and can't in good conscience recommend them or their products. They do ship fast, but that isn't the only thing that matters. Good service after the sale is is a requirement IMHO, and that is definitely lacking from their business model.

  Business Response

  Date: 02/13/2023

  It seems a bit odd the customer filed a BBB claim in the middle of us trying to troubleshoot his issue. Likewise, we didn't "claim to be unable to duplicate the problem.". We literally took video of it installed with several triggers and the customer's safety he included with it and sent it to him. That's not really a 'claim'. It's just factual. We have been unable to determine anything off with the customer's firearm. In fact, we've never seen a lower receiver with the claims he made out of 100,000+ sold, to say it's rare would be an understatement. Likewise, we haven't been able to replicate it on his returned product.
  
  
  
  The customer should realize you get more flies with honey and thus filing a BBB claim doesn't really give him anything 'extra' but, instead, wastes more time for everyone involved. We've been polite and courteous in all email chains and our phone conversation, but, based on his recent assessment of conflict resolution we have cancelled his account.
  
  
  
  We've shipped way over a million orders and thus not all customers have been happy. However, we do try to take care of issues as best we can but, again, courtesy is a two-way-street. Customers frequently misdiagnose problems or unable or unwilling to assist in the troubleshooting process. We will continue to assess the lower receiver as thus far we haven't been able to verify any of the customer's claims with our fire control groups tested.
  *** **************** *****************