Complaints
This profile includes complaints for KwiKom Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been going back and forth with kwikom communications about a Internet line that has been laying across my yard. My wife and I has had them for two months. The technician came out to install boxes and ran the internet cable to get the service going and hooked up on March 27 2025. The technician then finished setting up the internet and I asked him if he was going to bury the internet cable and he responded back with we don't bury the cable they go through a company called yeti to bury the cable and they will be out in two weeks to bury the cable. Now our service started on March 27th 2025 and they are now giving my wife and I run arounds on the service.
Business Response
Date: 06/05/2025
Dear *** *******
Thank you for bringing this matter to our attention, and
we sincerely apologize for the delay and miscommunication surrounding your
service installation. At KWIKOM, it is our standard practice to have
underground lines buried within two weeks of installation scheduling.
Unfortunately, in your case, we did not meet that standard, and we recognize
that this situation has caused frustration.
After reviewing your account, we confirmed that the
temporary cable was buried on May 17, 2025. However, a technician was not
scheduled to complete the necessary cutover to the newly buried permanent
line—a step that should have occurred promptly after the burial. This oversight
contributed to continued confusion and the impression that the job had not been
completed.
Additionally, further investigation revealed that there
were two separate accounts listed under your address, which added to the delay
in properly tracking and resolving the issue. When our team visited your
property on May 19, we were informed that you may have switched to a different
provider, and at that time the temporary surface cable had already been
removed.
To ensure closure, we dispatched a technician on June 5
to reassess the situation and confirm the current service status. We are
committed to addressing any remaining concerns and would still welcome the
opportunity to continue serving your household if you choose to remain with
KWIKOM.
We appreciate your patience and apologize again for not
resolving this more promptly. Please feel free to reach out to our support team
directly at ************ so we can assist you further.
Sincerely,
KWIKOM Communications
Customer Support TeamInitial Complaint
Date:10/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Kwikcom trenched my yard, broke 2 sprinkler water lines and wires. Let water flood yard and street for 3 hours, I had to shut off the meter. Now they are refusing to fix it. UnacceptableBusiness Response
Date: 10/17/2024
After gathering the details, Kwikom repaired the broken water line at its expense. The customer is also sending us his water bill to compensate for water that ran during the time of the cut. We will also be compensating the customer to re-sod and re-seed the area damaged by the water run off.Customer Answer
Date: 10/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I spoke to ****** ****** at Kwikcom on the phone, he is awesome. Everything will be taken care of.
Sincerely,
******* ******Initial Complaint
Date:04/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
See attachedBusiness Response
Date: 05/02/2024
****** emailed *** ******** on 5/1/2024 offering to have a driveway contractor look at her driveway to determine the cause of cracking and provide an estimate for repairs. A voicemail was also left with *** ******** at the number provided indicating we sent her an email on 5/1 containing this information. It was communicated she is welcome to call or email if she has any questions or concerns or if it is o.k. for Kwikom to send a driveway contractor to determine if the crack is due to settling or the tire from the Kwikom van.Customer Answer
Date: 05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:09/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My cable line was cut by the police 3 months later. Still has not been repaired. They keep charging me for services. I have not got, I would love to see the company. Shut down and go suck a blink.Business Response
Date: 09/26/2023
KwiKom is proud of the professional
standards adhered to by our customer support representatives and the level of
transparency our procedures provide so that any reported issues can be fully
investigated. KwiKom policy clearly
states that unpaid accounts will suspend 10 days after the due date in the
billing cycle. Kwikom will gladly reinstate an overdue account once the balance
has been paid in full.Customer Answer
Date: 09/30/2023
Complaint: ********
I am rejecting this response because:
Sincerely,
******* ********Initial Complaint
Date:04/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In regards to account number *****.
Kwikcom arrived on March 17th 2023 to install internet services at my home. Previous residents had services so instalation tech said all that was needed was switching modems and transferring radio on satellite to my name. Paid $****** at this time ($***** instalion) and one month of prepaid internet for 3/17/23-4/16/23. I later that day called to upgrade to a higher plan for faster speeds and paid an additional $*****..
On 3/31/23 my internet quit completely. Our phones, computers, TVs would not connect to internet just router. Called 4/1/23 tech walked through some troubleshooting options that did not work, said was not receiving signal from the radio receiver on satellite. Scheduled service call/repair for 4/5/23. On 4/5 service tech informed me his supervisor said the tower holding satellite was not safe to climb for repair.
Suspended service but no refund would be given for what had already been paid for.
Between 4/8 and 4/12 I communicated with kwikom regarding me renting a Boom at my cost so they could get to satellite safely and repair. Arrangements were made for 4/18 confirmed I would have a 4 hour window. Service tech called 4/18 to notify in route at which time I told him I had it only a certain time and it wasn't going to work out and cancel. I was then called by a supervisor to tell me they will cancel service due to appointment not being properly cancelled.
On 4/10 I was refunded *****. What a slap in the face. I paid over $*** to have 2 weeks of internet.
I feel upon initial installation proper instal did not take place causing this radio communication problem. $** to install router??
Never was I informed the tower was unsafe so repairs would not be done to equipment. This should have been told when the decision to not install new receiver was made. I would have not had installed.
REFUND my install fee, I paid but not installed properly. and at least half my prepaid unused month.Business Response
Date: 04/28/2023
KwiKom's goal is to provide world class customer service at every level without fail, and miscommunication that leads to this kind of disappointment and unmet expectations is not acceptable to us. We regret that a combination of factors did not allow us to safely re-install at the location and that we were not able to fulfill expectations for service. KwiKom would like to offer a refund of the installation and the billed portion of the service that was unusable since we were not able to deliver the high level of quality service that our customers expect and deserve.Initial Complaint
Date:10/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We canceled our service with Kwikom in November of 2021. Just last week, Kwikom showed up without any notification to take the wireless antenna they had installed on my roof, down. As I was at work, I wasn't able to be there when they were doing the work. When I got home I noticed they took down their antenna but left the ungrounded tripod on my roof. Assuming this was just an oversight, I called Kwikom this morning to let them know that the technician took the antenna but left the tripod. They replied that they do not remove the tripod nor the cable that they had installed. I was flabbergasted and thought it had to be a mistake. They transferred me to someone else who also claims that they take their antennas but leave the tripod. I explained to them that they were the ones that installed it and that I expect them to be the ones to uninstall it. They completely refused. So now I am left with an ugly, ungrounded, lightning hazard on my roof that THEY INSTALLED! I have no way of getting to the peak of my roof to even attempt to uninstall it.Business Response
Date: 12/05/2022
Business Response /* (1000, 5, 2022/10/21) */
Hello,
It is KwiKom's standard policy to leave any mounting bracket that is bolted into the house for multiple reasons. Once the bracket it bolted to the roof, same as the wire ran on or through your a home, this bracket and wire become part of the property. Additionally we do not remove them, esp. off roofs, to maintain the integrity of the roof, etc. Not only are there holes from the bolts, but shingles, paint on siding, etc. can stick to the brackets after being in the sun for periods of time. KwiKom collects/removes only property of KwiKom which is the CPE (Radio) outside, and the indoor equipment (Power Supply and Router).
Thank You
Consumer Response /* (3000, 7, 2022/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Anything that was installed on my house by Kwikom is Kwikom property. At no time was I informed that it would be left behind. This is completely unacceptable. I now have a metal, ungrounded, tripod at the peak of my roof that I am unable to reach. I wonder what could go wrong?? At the very least, you should have used a grinder to cut off everything of the tripod except the feet.Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 24th internet service was pulled acct no signal.On 5-21-22 i had sent June payment of $*****, Check no **** deposit on 5-24-22.I would like a refund for $***** for June & $***** for May no service,for 7 days i have I have called them on May 26th or 27th.June 22nd,July 13th,July22nd,July 28th & Aug 15th,still no refund.Business Response
Date: 09/20/2022
Business Response /* (1000, 5, 2022/08/18) */
Hello,
We show you do have a cash credit balance on your account of $***** ($** for 6/1 - 6/30 plus $***** for 5/24 - 5/31). Since payment was made via check a paper check will be issued from our accounting team. These are processed in batches and should be going out soon! If you have any comments, questions, or concerns please do not hesitate to call us at ************.
Thank You
Consumer Response /* (3000, 7, 2022/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If KwiKom does what they say then OK,but on July 13th & July 28th they said on the 8th or so every month they processe these batches.I dont think June should count but July 8th & Aug 8th should,I just want our refund.Thanks for your time.
Business Response /* (4000, 9, 2022/08/25) */
Hello,
It is not our intention to withhold a refund from anyone, you will receive it. Thank you for your patience and we apologize for the delay.
Thank You
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