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Business Profile

Apartments

SouthRidge Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of an apartment on 11/30/22 and Southridge is denying me my security deposit back citing a fee to clean and broken blinds. However when I returned to the unit 6 days later the entire unit was under renovation with all the floors and walls ripped out. Therefore making a fee for cleaning or blinds unfounded. Upon contacting the assistant manager I was told they cleaned because they weren't initially aware the unit would be renovated. But even I was aware the unit would be renovated as their website advertises the new renovations, and while I lived there management sent out numerous communications about said renovations.

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 28th 2022 I start living in this apartment.
    - In August 4th the hot water breaks, 2 days later they fix it.
    - In August 16th I get home at 5:30 and I can not go inside because they changed the lock of the apartment without permission or notification. I got a key by 6-6:15, but only one and not two as it is said in the lease contract. I've asked for the second key a couple of times and they never gave it to me.
    - In September 18th the air conditioner breaks.
    - In September 27th finally they fix the air conditioner. They entered the apartment 2-3 different days to fix it and they left the house very dirty, one of the days with poop in the toilet.
    - In September 28th the heating is not working.
    - In October 3rd they fix the heating, and leave the house very dirty again and with a hole in the wall.
    - In October 4th the fire alarm comes out if turn the heater on.
    - In October 11th someone comes again to the apartment to fix de hole in the wall without notification.

    I have pictures and videos of everything. I am trying to leave this apartment but they are asking for $4191.00. I need help, they changed the lock and entered the apartment without permission and notification.

    Thank you, I appreciate your work.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of the property in June. I was supposed to receive a refund of $775 for the deposit I put down when I moved in. I never received my refund and every time I call this property I am being told I should’ve already received the full refund and that the property manager will call me back. It’s been 4 months and I have not received one call back or my refund.

  • Initial Complaint

    Date:09/19/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Basically on august ~18th we scheduled a tour of these apartments and were shown an apartment that would be available soon. She said that this apartment was $800/month which was great. Then we were told to put a deposit down on ANY apartment online and she (southridge’s employee) said she would correct the apartment number online for us when the other apartment became available in the next week or so. We emailed her back and forth for a few weeks and on September 2, as I was emailing with her that day she stopped responding and we got a return email saying she didn’t work for south ridge anymore. This email gave an email to message with questions and I emailed them immediately. They didn’t email back until September 14, in that time I emailed and called them to no avail multiple times. Finally they told us the apartment we wanted had been rented to someone else and that the apartment we had picked online which hadn’t been corrected was $880/month which with all of the other fees, was too much, we asked for the price she had told us but they said no, so we asked for our deposit back. Now they are telling us that they won’t give us our deposit back but they could offer us the promo that was already being given to all other renters this month. We don’t want to rent from these people any longer we just want most of our deposit back. They haven’t replied since last Friday the 16th.

SouthRidge Apartments is NOT a BBB Accredited Business.

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