Complaints

This profile includes complaints for Laird Noller Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Laird Noller Automotive, Inc.

  935 W 23rd St Lawrence, KS 66046-4410

  
• 

  Laird Noller Automotive, Inc.

  PO Box 38 Lawrence, KS 66044-0038

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Spoke with ******* from Laird Noller Auto, I believe that she understood my concerns.

  I want this to be known, I was and still am satisfied with the vehicle (2010 Ford Explorer) this was the concern of paperwork issues.
  
  
  
  Sincerely,
  
  
  
  ******* ***

  back (by the manager) to make it better, never happened. Bought this vehicle on February 17th 2025, and now its May 16th, 2025, still no return messages from anybody from this Dealership. Accessories ??? $1,499.00 Government fees ??? $4.00 Proc/Doc fees $899.00 - Understandable Then "On the Title" Wrong Street Name Wrong City Name Wrong Zip Code On the positive side, the Salesperson tried her best. Worked hard on this deal. I do like the vehicle and still happy with it. AFTER, I fixed all this mess. ALSO, told them I do NOT want this warranty, but at least fill up the fuel tank.

  

  Business Response

  Date: 06/23/2025

  After speaking with *** ********, we want to take steps to resolve this matter. It appears there may have been some miscommunication, and it's possible that the necessary paperwork was delayed.

  
  Rather than debate where the fault lies, we’re prepared to accept responsibility and would like to offer a check in the amount of $1,499 to settle the issue.

  If this is acceptable and will close the complaint, we will send a check straight away. 

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Hyundai Kona on march 1. I was told at that time, my second key fob would be mailed to me. 2 weeks later, I called *** ***** ( the salesman) and stated that I never received the key. He said he would call me back. He never did. I called again a few days later and I was told by customer service that the would give *** my message and have him call me back. He never did. I called again on April 2, at 4:44 and was told the *** would call me back. On April 7 at 2:14, I called again about the key and I also told them about my title. I was told someone would call me back. I called again later that afternoon. I was told there was an update to their computer system and that was why I never got my title. I told them I would have my husband come my on April 9, to pick up the key and title.
  April 9, my husband talked to the sales manager, **** ******* **** told him it would take 4 days to get a new key ordered and 40 minutes to update the software.
  April 11 at 4:45, I called the service department to confirm that a key was ordered. The serviceman stated no key was ordered and he would have *** call me back. I called **** ****** at 5:45 and was told that **** would call me back. He never did.
  April 12 at 9:11. I called the service department again and talked to **** ***, he said he didn’t know why *** was not calling me back. He was going to tell tell his manager and have them call me back on Monday.
  April 18 at 12:50; I called **** ****** and was told the Topeka dealership had my key. He said if I didn’t hear back from him by 2:00 to call back. I never heard back. At 3:16 I called again. The customer service representative said **** was in a meeting. She told me to hang on while she goes and talks to him. She came back and told me that **** was going to order a key and call me back with an ETA for the key. I have never heard back from anyone.

  

  Business Response

  Date: 05/08/2025

  Her key was on order. It's here and it's been here. She can call and speak to **** **** anytime. 

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle two weeks ago. Laird Noller has still not paid off my trade. The 10-day payoff I provided has now passed, so I am accruing per diem interest charges. My monthly payment on the trade is also two days away from being past due, which will affect my credit, so I am going to have to make another payment and lose still more money in interest. Nobody from Laird Noller has reached out via phone, email, or mail to request additional information or explain that there might be an issue. Laird Noller now owes me for the accrued interest and additional month's payment on my trade.

  

  Business Response

  Date: 01/22/2025

  Hello,

  We have spoken to this customer a few times since this review. We are paying for his first two oil changes to make things right. This has been addressed and the customer is happy. 

• Initial Complaint

  Date:12/21/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******second key. The salesman told me to buy one in Wichita and send him the receipt and he would Venmo me the money to make it right. I paid $493 for a new key from Orr Nissan in Wichita and sent ******* ****** the Venmo info and receipt pictures. I was told the the key cost more than he thought, he also said he doesn’t have a Venmo account now, so he would have to wait 3 weeks until he gets paid and he would send me a check. I am now getting ghosted on texts. He does not respond, so I am no longer getting reimbursed for the keys from the dealership or from the salesman and am out $493.

  

  Business Response

  Date: 01/24/2025

  We will be writing a check for $500 for reimbursement. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have gotten this issue resolved. 
  

  Thank You

  rson. I was given numbers off the " computer " for me to write down for some "addition" cost. Checking those over with the paperwork i have, and they still don't match up. and the "additional" were all items that were in their LNAP. I was told I had to have insurances in order for financing to go through and other items that were needed for finance. I have my own coverage through my insurance and was covered. I also never received all of the paperwork. I know I'm at least missing the finance paperwork for who my loan is through and my loan number.
  $29,800 was sticker price
  $899 admin fee
  $1400 is the price they have stated on their website for the Laird Noller Advantage Plan
  $9,000 is what I put for a down payment
  $48,055.33 is the price they are deducting my $9k from
  $46,787.33 is what is financed
  I want the unnecessary fees to be taken off and financed correctly, without taking a hit on my end or i want to just buy the car out right.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue has been resolved with the Sales Manager we are happy with the outcome. We would like to cancel the complaint.me see what I can do. He says there's a credit union that can do 5.4% contingent on a service plan being purchased. NEVER HEARD OF A LOAN BEING CONTIGUENT ON BUYER PURCHASING A SERVICE PLAN and between the two of us we have purchased a few cars through dealerships. By this point we really should have just packed up. We went with that plan but the numbers were never broken down with us these specific aspects in the contract is called the Federal Truth in Lending Disclosures which was not reviewed with us at all. The whole contract process once the rate was established was super dismissive. We were never given the contract and given time to review it prior to being signed which is a requirement of the contract and something we were forced to sign despite not being given the time. This violates the Kansas Uniform Consumer Code 16a-3-202 UCCC Notice to Consumer. Had we been clearly given the number we would have said no thanks and see you later but it was explained about as clear as mud.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 1,2024
  Hyundai Sonata Sport “purchase” through ******* *** *********
  I paid $1,000 down over
  
  I filed for chapter 7 bankruptcy with above information for the vehicle portion to be exempt, I was told by ******* *** that the dealership submitted the paperwork but for a separate vehicle I had looked at. I was told by the dealership that they submitted both for the other car and current Sonata. I then got a letter from ******* *** in July saying that the “deal expired” so I contacted both my trustee and the dealership. The trustee has the title for the Sonata with ******* *** as the Creditor.
  
  July 11th,2024
  Hyundai Sonata Sport purchase through Credit Acceptance. Since July I have not been able to get my title from the trustee to correct the creditor portion and therefore still cannot register the vehicle although I make my payments and am paying insurance for it.

  

  Business Response

  Date: 01/16/2025

  Hello,

   

  We have received a letter from a lawyer in regards to this. Our lawyer will need to speak to **** *************** lawyer. Our lawyer advises us not to speak to an individual after a lawyer has been contacted.