Reviews

Review Details

• Review fromBrooks K

  Date: 12/23/2023

  2 stars
  Great American Moving has excellent phone customer service. The representatives are professional and responsive. However they are not entirely upfront about the fact that they are essentially moving brokers, and your contract will be sold, potentially multiple times. Also they, like many other brokers will most likely underbid your move. So unfortunately what started off as a positive experience didn't end that way.
  
  Whatever initial quote you get will likely be far less than what your move ends up costing. Pay attention to the price per cubic foot, as that will be what drives the final quote after they sell your contract to another moving company. My move ended up costing more then twice the original quote despite the fact I actually moved less then what I initially itemized to American Moving Systems.
  
  Whoever buys the contract will likely do anything possible to drive up the cost, such as charging overages for transporting your items to a smaller truck for delivery or number of steps from truck to delivery location. In my case it added almost $900 to a small one bedroom move.
  
  The entire process is generally problematic, as there will likely be several different movers, especially for moves that are not local. Everyone is trying to maximize profit and doesn't really care about service, as they are not the originator. For example in my case the company that did the final leg of my move, Moving Logistics Inc, dropped off items but did not unwrap or assemble furniture as previously agreed upon in my contract. They broke several items, and one missing box wasn't delivered until two weeks later.
  
  I highly recommend negotiating a fee for expedited service with a specific date of delivery. Otherwise your move is likely to take a lot longer than expected. In my case, I definitely avoided some delays and further poor service by agreeing to pay extra only if delivery happened on a specific date.
  
  

• Review fromEmily L

  Date: 08/08/2022

  1 star
  My original moving company cancel 48 hrs before my lease was up. Great American Moving System called me, amazingly, ~2 hrs after the cancelation. I was desperate and grateful that I wouldn't be evicted and did not investigate the company thoroughly enough at the time. In hindsight, they misrepresented who they were affiliating themselves with United and Mayflower, claiming to have been in business for 20+ years and also claiming to be one of the largest brokers in the country. They sold services at a much lower rate than the moving company charged. They base their "binding" estimates on your inventory and a black box calculator which won't change as long as the inventory does not change. However, that inventory is unusable by the moving company (per the moving company) requiring the creation of a new inventory which must be more detailed which means the inventories can not be the same and therefore must break the initial binding estimate sold by the broker. This was explained to me by a Condor employee. The moving company (Condor) has a large list of issues that I will submit in a separate complaint. GAMS went dark as soon as the movers arrived, failed to look into all concerns about changes to the price, did absolutely nothing to support my move once my belongs left my house. Now, because of GAMS, my belonging were given to an incompetent moving company that uses day laborers to package and handle your things, and mistreats your possessions so completely that not one items that was packed by them is ok literally everything is damaged including powder coated steal gym equipment (stuff that is hard to damage) and I paid an outrageous finders fee for the privilege.