Reviews

This profile includes reviews for CarGuard Administration Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CarGuard Administration Inc.

  4901 W 136th St Leawood, KS 66224-5926

  
• 

  Car Guard Administration

  1776 N. Scottsdale Road Scottsdale, AZ 85016-3601

Review Details

• Review fromrudolph c

  Date: 11/07/2024

  5 stars
  Car Guard provided prompt response to a claim submitted for repairs to my car during annual servicing.

• Review fromHardy N

  Date: 10/27/2024

  5 stars
  I bought a CarGuard policy for Chrysler two years ago. I never had a major issue until last month when my mechanic diagnosed failed rear bank lifters and rockers. They approved my claim within 24 hours. Efficient Service!

• Review fromAngelina R

  Date: 10/22/2024

  4 stars
  I can't thank Car Guard enough for always turning up whenever I needed them. They have handled a few repairs without giving me a runaround.

• Review fromJackie R

  Date: 10/18/2024

  4 stars
  I’ve had my Car Guard policy for two years, and during that time, they’ve helped me with several repairs. I’ve never missed my deductible, and they’ve always met their obligations without fail. A reliable service that delivers on its promises

• Review fromKris F

  Date: 10/15/2024

  4 stars
  I was blown away by how smoothly everything went with Car Guard. My fuel pump failed, and I was worried about the cost, but they handled everything efficiently. Filing the claim was straightforward. Their service takes the stress out of car maintenance.

• Review fromJamie K

  Date: 10/12/2024

  5 stars
  Car Guard has been a lifesaver! I had major issues with my transmission, and they stepped in right away. The claims process was super easy and fast, and within no time, I was back on the road. It's great knowing I have reliable coverage for any car issues that come up.

• Review fromKristi W

  Date: 09/18/2023

  1 star

  Kristi W

  Date: 09/18/2023

  Dont mess with this company, they take your money and when it time to get your car fix they dont come through. My rear differential needed replaced or fix and it took two weeks for them to deny my claim. They wanted maintenance reports for oil change which I provided them and that doesnt have anything to do with the rear differential, that was just an excuse for them not to pay my claim. I want all of my money back that I gave them I was three months away from paying off this plan and this was the first time i submitted a claim and they denied me for no reason at all. They said, my oil changes was over the mileage of getting it changed, my husband changed my oil sometime and why does that matter, it doesnt have anything to do with my rear differential.
  

  CarGuard Administration Inc.

  Date: 03/05/2024

  To Whom It May Concern: BBB, The claim was denied in accordance with the terms and conditions of the Vehicle Service Contract.
  SECTION III. CONTRACT HOLDER’S RESPONSIBILITIES
  Contract Holder’s Maintenance Requirements: You must have Your Vehicle
  checked and serviced in accordance with the manufacturer’s recommendations, as
  outlined in the Owner’s Manual. Your Vehicle’s Owner Manual lists different servicing
  recommendations based on Your individual driving habits and climate conditions. You
  are required to follow the maintenance schedule that applies to Your driving habits and
  climate conditions. Failure to follow these recommendations may result in the denial of
  claims.
  Customer was unable to provide records the differential had been serviced per the manufacturer recommendation.
  
  Signed
  CarGuard Administration, INC
  

• Review fromQuinlyn A

  Date: 08/17/2023

  1 star

  Quinlyn A

  Date: 08/17/2023

  Stay away from this company! I was told 7 major lies regarding the process with them. 1. That they would find an ASE certified mechanic for you to go to - incorrect, you have to find them and ensure it's the shop that's ASE certified. 2. That due to me calling in and stating that the first mechanic it was sent to was shady, that they would cover towing to the new mechanic - incorrect, came out of my pocket.3. Motor ******* Services, and the mechanic has verified the broken part, and verified that its covered under my plan and they should be covering it. They will not cover it. 4. Not only on the call with ********* director ******* but the call with MVS, there was a discusaion of an email between the two where ******* stated that the issue to my vehicle was preexisting prior to the mechanic reaching out or the inspector viewing the vehicle. Receipt of last service request was shared with them stating no preexisting issues.5. After calling MVS to cancel policy due to the unprofessionalism, I was told that they weren't covering my claim due to the incorrect date. The rep I spoke with incorrectly (or knowingly) wrote 5/18 instead of the correct date 6/18, which when this was brought to there attention, i requested the director ******* to review the recorded call, it was confirmed I said 6/18.6. Promised a rental vehicle... you don't get that until your claim is approved, which will probably not happen.7. Once I spoke with the director *******, which I had asked to speak to several times prior, she stated information that did not add up, I questioned her, and she told me I was twisting her words and she would call me back the next day. I had to call in two days later. She didn't get on the phone but I was told that she was just now reviewing it. She then decided to leave a voicemail stating the same information as two days prior. It has been 2 months without a vehicle and they have the worst customer service. No compensation for the misinformation.
  

  CarGuard Administration Inc.

  Date: 09/12/2023

  To Whom it may concern BBB, ******************** purchased a *************** Contract from Motor ***************s, administered by CarGuard Administration. The claim called in was for a failed Engine. Once the repair facility called in the claim, we got the customers statement as to what was going on in her own words, the *** typed the wrong date, this was addressed and corrected, we received the customers service records and they were reviewed. After reviewing an inspector was sent as the repair facility stated that the engine oil cooler was leaking and the engine had overheated causing the failure to the engine, The inspector found the vehicle over heated causing the manifold to melt to the engine block, also stated in the inspection is that the oil filter housing is leaking not the oil cooler, the oil filter housing is not listed for coverage in the *************** contract that the customer purchased from Motor ***************s. The claim was then denied for a non-coverable part causing the failure. ****************************** ***

• Review fromCHERMAINE M

  Date: 07/10/2023

  1 star

  CHERMAINE M

  Date: 07/10/2023

  I purchased warranty protection and when my motor blow out that denied coverage on cost to fix my car. They stated the wrong oil was being put in and I went to a facility to have this done. I reached out to them as well and they stated they put the oil the was recommended from their system. I am still paying car notes on a car thats not drivable and I feel I should not be responsible for getting my car fixed. The place that did the oil change is Havoline (now Grease Monkey) in ******, **. If warranty denies fixing the problem I feel as though I should receive all payments made to them back to my account.I drive an Infiniti QX30 and those motors are not cheap. On top of checking Ubers daily back and forth to work or unnecessary rental expenses. At this point I dont know what to do about this. Very unsatisfied with results.
  

  CarGuard Administration Inc.

  Date: 07/11/2023

  To Whom It May ******* (BBB), the consumer purchases a *************** Contract from Atlas Vehicle Protection on May 26th, 2021, administered by CarGuard Administration, **** *** claim was denied in accordance with the terms and conditions of the *************** Contract, per the service records provided by the consumer it was found the vehicle had not been properly maintained. Record indicated the customer used the incorrect oil on several of the records, and the mileage between the oil changes was over the recommended interval by the manufacturer. Oil change manufacturer recommends the oil be changed every 10K., and the oil filter recommended every 45K or every 4 years. All records indicated the customer was over mileage once by ****** miles, once by ****** miles. *** other records indicated the customer used the incorrect oil in the vehicle. *** claim was denied per the service agreement terms and conditions. SECTION III. CONTRACT HOLDERS RESPONSIBILITIES Contract Holders Maintenance Requirements: You must have Your Vehicle checked and serviced in accordance with the manufacturers recommendations, as outlined in the Owners Manual. Your Vehicles Owner Manual lists different servicing. recommendations based on Your individual driving habits and climate conditions. You are required to follow the maintenance schedule that applies to Your driving habits and climate conditions. Failure to follow these recommendations may result in the denial of claims. Oil Changes and Verifiable Receipts: In the event of a Breakdown, We may request oil change and/or service records to verify that maintenance has been properly done. If You perform your own maintenance and/or service, You must retain all receipts that show the purchase of materials used in the Vehicle maintenance process. Any refunds the consumer is seeking would need to come from the seller of the *************** Contract, CarGuard Administration only handle claims.Signed,CarGuard Administration, ***

• Review fromCharlie H

  Date: 06/18/2023

  5 stars
  Thank you, guys. You have really made it easy for me to take care of my car, despite its many issues with the electrical system. Without your highly efficient claims, I would have spent a lot of money on it today.