Complaints
This profile includes complaints for First Federal Bank of Kansas City's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My checking account has recently acquired fraudulent charges on 2 separate occasions. The first instance, and reason for this compliant, occurred on/around 03/29/2024; with the most recent encounter identified on today’s date. A charge was made from an ***** ****** ATM on 40 Hwy for $123.00. The amount was deposited into our account by the bank until the close of the investigation, and has since been reversed as indication that my or my husband were responsible for the purchase. We were told that since we still had the card in our possession and did not report it stolen that we made the purchase. Once the charge was identified as unauthorized, the bank was contacted and the card was closed. The ***** ****** ATM in question is 5 minutes from the bank that has an attached ATM. It makes no sense for my husband or myself to have made this transaction with the bank so close; we would have avoided an ATM fee that was also deducted from our account that was consistent with this gradient charge. I have been banking at this bank since the early 2000s, shortly after graduating high school, I am nearly 40 and have NEVER had so many fraudulent charges occur while still being in possession of the card or be penalized/accused of making an unauthorized charge.
Business Response
Date: 05/31/2024
First Federal Bank of Kansas City has responded to *** ******** in regards to the Reg E dispute reversal. Our Director of Digital Banking and Deposit Operations contacted *** ******** by phone and explained the provisional credit was reversed because the card was present and the transaction was completed with chip and PIN. Due to the nature and close location of the transaction, *** ******** was asked to file a police report and email it to the bank, which was completed. *** ******** has been a customer since 2004, and the bank has made the decision to credit her the $123.00.
First Federal Bank considers this complaint resolved.Customer Answer
Date: 06/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:06/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had fraudulent charges in the amount of $76.68 hit my FFBKC bank account on March 30 2023. I filed a fraud claim on April 2 over the phone and the bank temporarily refunded the money to my account. On June 17 2023 the bank issued a Reverse Dispute Credit and removed the $76.68 from my account. I went to my local branch to request documentation as to why they denied the claim and start the appeals process. No one at the Bank could help me and they referred me to the Fraud department. I called the Fraud department and they would not help me and said that I had to visit my local bank branch. I want help to get reimbursed for the Fraud.Business Response
Date: 06/27/2023
First Federal Bank has responded to Mr. ****** in regards to his debit card dispute credits and we have attached the documentation related to the communication. Our Director of Digital Banking contacted Mr. ****** via email as the attempt to contact by phone on 06/20/2023 was unsuccessful and there was not an option to leave a voicemail. A second attempt to contact Mr. ****** by phone was attempted on 06/22/2023, no answer and the voicemail box has not been set up. Mr. ****** was provided an explanation of the provisional credits being reversed due to the merchant providing a credit to the customer. Our Director of Digital Banking requested Mr. ****** to contact her to discuss if any additional assistance or information was needed. As of the date of this response, Mr. ****** has not contacted First Federal Bank.
First Federal Bank considers this complaint resolved, as customer has received credit from the merchant for the disputed items.
Initial Complaint
Date:09/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bank installed a new app for customers. App is not working correctly. I have not been able to see activity on my account for 7 days. I call and the call is disconnected before an answer or goes to a voice mail.Customer Answer
Date: 09/15/2022
The company has contacted me, so this complaint can be closed
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