Complaints

This profile includes complaints for AMC Entertainment's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AMC Entertainment

  11500 Ash St Leawood, KS 66211-7804

• 

  AMC Entertainment Holdings, Inc.

  600 Blue Ridge Rd Raleigh, NC 27606-6307

• 

  AMC Theatres River Park Square 20

  808 W Main Ave Ste 380 River Park Square Spokane, WA 99201-0912

• 

  AMC Entertainment Holdings, Inc.

  9525 Chapel Hill Rd Morrisville, NC 27560-7359

• 

  AMC Entertainment Holdings, Inc

  12575 Elm Creek Blvd N Maple Grove, MN 55369-7047

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21, 2023, I received an email entitled "AMC Stubs Terms and Conditions Update." The email offered me a membership update and a credit card. The click-through for the "Updated Terms and Conditions" came at the end of the message and seems to be a pretext for tricking me into engagement with the company by making me think I am engaged already.
  
  I never signed up for AMC Stubs, and am afraid that the corporation has signed me up fraudulently and is conniving to bill me for membership. I cannot contact the company myself, as it does not provide customer service phone access, and its email contact depends on membership. I would have to join AMC Stubs and provide a member number in order to use the email form to complain that I have been tricked into membership!
  
  I wish to inform the company to make sure that they do not have me listed as a member and never attempt to bill me. I also think that the general public should be warned of this scam.

• Initial Complaint

  Date:01/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my AMC Theatres membership. I have emailed them 4 times (starting January 3, 2023) requesting that they cancel my membership and refund my $15. I have not yet heard from them. They do not handle customer service on the phone number given (only a recorded message).

  Business Response

  Date: 02/09/2023

  Our team was able to locate the account associated with the guest's name. This charge was for the yearly auto renewal of the AMC Stubs Premiere membership. This has been cancelled, charge refunded, and account downgraded. Please allow up to 5 business days for this refund to process. 

  Customer Answer

  Date: 02/09/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  ****** ******** *******
  
  
  
  * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********* *** find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ***** ********

• Initial Complaint

  Date:01/15/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription service that I meant ro cancel. I cancelled the subscription and requested a refund. Took 4 days to get a response where the company told me it would take 7-10 business days to get a refund. I have yet to receive a refund beyond the 10 days and I desperately need that money. This company is taking far to long to give proper responses and resolutions.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a $50.00 AMC gift card that I saved in my AMC app wallet. My app was hacked and all but $1.31 was used on my gift card. After realizing my card and app had been fraudulently used I called **************. I was told on the call there was nothing they could do. I want to have my gift card ending in **** restored to the original amount of $50.00 as it was hacked and used fraudulently due to poor security on the app.

  Business Response

  Date: 01/11/2023

  We are reaching out to guest to obtain the Gift Card information, so we can provide further assistance!

  Customer Answer

  Date: 01/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: They stated they would reach back out to me with an update. This was 6 days ago and I've not heard anything or had any resolution to the issue. 
  
  Regards,
  
  ****** ***

  Business Response

  Date: 02/09/2023

  This guest was contacted and provided an update and resolution on their issue on 2/3/2023 from our Guest Service team. 

  Customer Answer

  Date: 02/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:01/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an AMC Stubs member due to having an autistic son (can't wait in long lines with the boy. That is why I pay the extra fee). Went to the movies on 1/9/2023 to catch the 12:30pm movie. Was told he could not use his 2022 refill bucket due to the 2023 buckets are out. I kindly apologized and stated it would be my pleasure to buy the 2023 bucket. Was then told they have not arrived (not sold out but have not arrived). I requested to use the 2022 bucket as I did with the 2020 bucket for 2021 after the COVID? Was told no I had to pay $9 for a small bucket (the 2022 bucket is $5). Now, my special needs son is screaming to use a bucket. I requested the manager. He comes over and tells me there is nothing he can do and he can not allow my son to use the 2022 bucket until he receives the 2023 buckets (son and I frequent the AMC 2 to 3 times a week. We pay $25 a piece per month for the memberships). All the concession staff know us and we were just there using the 2022 bucket on 1/6/2023 for a 6pm movie. Had to pull son to the side to try and calm him down. When I asked for a number to corporate I was handed a card with a number and a email for complaints. Called the number and it directs you to the email. Just a vicious cycle. I am really appalled on how we were treated! No compassion or any compromise. If they had no new buckets then let us use our old one or give us the smaller container at the 2023 bucket price. Then don't get the child's hopes up just to stomp on them! Looking for my money back.
  
  Thank you,
  ***** ******* Upset Father

  Business Response

  Date: 02/15/2023

  We have reached out to the guest regarding the experience and are happy to provide a voucher for a Free Popcorn to use during a future visit.

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:01/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ****** ********* *** ******** ********** *****
  
  Tuesday, January 3rd, 2023
  
  V.I.P. Corporate Executive
  AMC THEATRES
  ***** *** ****** ******** ****** *****   (**** ******** * **** ***** ********
  
  Very Serious Complaint!
  
  Dear AMC Theatres Executive:
  
  Good Morning or Good Afternoon to You!
  
  How is your day today in sunny Leawood, Kansas and/or wherever else You are in the World?
  
  My day could be going much better, thank you, except due to the Fact that I recently registered on your website to receive offers, discounts and to know what is currently on your screens.
  
  I just received some kind of email to further register and so forth and got locked out of the system.
  
  I may have forgot my username or password and now I am stuck.
  
  I was hoping to get a nice discount and be able to purchase a ticket to see the New Whitney Houston Movie since I am Not Currently Working and I understand that it is now playing in your theatres, but since I am locked out of your system, I am now unable to do so!
  
  Can somebody please kindly contact ME back directly in order to fix this temporary problem?
  
  For your convenience, I did receive this Url Link from your ******** ********************************************************************************************************************************************************** 
  If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me at: ******************** ***** ********.
  
  You may also email ME back at: *************************** ** **************************** 
  You may also write back to ME at: ****** **** ****** **** ****** ********** *** ******** ********** *****.
  
  I am more than looking forward to hearing back from You with a Positive Response some time in the very near future.
  
  Thank you.
  
  Sincerely yours* ****** **** *****
  Angry And Upset AMC Theatres Customer
  
  /HPS

  Business Response

  Date: 01/04/2023

  Guest has been contacted via email to provide assistance with resetting his password.

  Customer Answer

  Date: 01/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined the A List by accident and then canceled it and was charged $45 for a yearly fee. I want the fee refunded ASAP.

  Business Response

  Date: 01/03/2023

  When initially enrolling in AMC Stubs A-List, guests are provided a link to the AMC Stubs A-List Terms and Conditions, and must check a box, advising that they agree to these terms and conditions prior to enrolling. The Terms and Conditions of the AMC Stubs A-List program can also be located here: ***************************************************************. Additionally, prior to completing the purchase transactions, guests must check a box acknowledging the initial non-cancelable term of three billing periods. Given the multiple-levels of approvals and acknowledgements which must be checked prior to completing enrollment into the AMC Stubs A-List program, we are not able to waive the 3-month initial commitment. 

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a AList membership for my ex husband before we separated. The payment deducts from my account. I want to cancel it. I've sent numerous email requests since there is no phone support.

  Business Response

  Date: 01/03/2023

  AMC Stubs A-List members can cancel service at any time from the Plan Details section of the account. If additional assistance is needed with the account cancellation support is available through web form or social media channels noted at: ************************************  

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  We (party of 3) went to watch the Movie Avatar 2 at AMC Rio (9811 Washingtonian, Center Dr, Gaithersburg, MD 20878) at 7:00 pm, December 25, 2022. Before the movie ends, the theatre was evacuated due to an unspecified emergency at around 10:10 pm. We waited outside of the building for 20 minutes, but were not allowed to come back to finish the movie. So we had to go home.
  I tried to contact AMC online for requesting a refund or readmission to the movie, but only received an automated email saying that we cannot get a refund since the movie has already started.

  Business Response

  Date: 12/30/2022

  We were able to process a refund for this guest's tickets. The guest should receive an email with refund details shortly.

• Initial Complaint

  Date:12/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearly as I can see from your last complaint, you guys are having issues with your website. Today Tuesday 12/27/22. I drove far to pick up my niece to take her & my little boy to see a movie at 1 of your theaters. We walked in, bought popcorn , and icy and a fountain drink and during that time I was buying the tickets online on my phone. As I'm buying the tickets, I hit the purchase button, to which I have screenshots of all of this by the way, and after about a minute it says there was an error and it could not be processed at this time. I then noticed that the money for the two tickets were taken from my account, the money was fully deducted. When I went and clicked on my account on the ticket section to see if the tickets loaded there, the tickets were not there. Which I expected because even though it said there was an error, I was still charged. The tickets were not there and it was still showing the two seats available for purchase for anybody to get. I was told that in the location, they can print out tickets by swiping your card but they cannot do that if the order was not fully processed. There is no order number and there's no confirmation email. I sat there for a while, trying to reach out to you guys through Twitter like you guys mentioned to do and did not receive any help for several hours. We only had a limited amount of time and no I was not going to pay twice for tickets especially when I didn't receive the first two tickets and couldn't even get any help. We ended up leaving after waiting for so long. We cannot make the next movie time and wouldn't do so anyways because we're not going to sit there and wait for three and a half hours! So we ended up purchasing two popcorns and an icy and a drink, for no reason, did not get to see the movie, also for some reason the points were not added to my AMC stubbs account for the purchase of popcorn and drinks. I never would have paid outrageous price for popcorn & drinks if I knew your website wouldn't work

  Business Response

  Date: 12/28/2022

  In reviewing transactions associated with the guest's email address, we are unable to find any completed transactions. We do see several attempted transactions that were cancelled or abandoned - so no payment was processed. Any pending charges for these attempted transactions should drop off of the guest's account.

  Customer Answer

  Date: 12/28/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: this is unacceptable. You guys aren't understanding what I'm saying. I've never ven provided several screenshots for proof. There are 2 issues here. I spent a lot of time , gas money etc to pick up family to drop them off at movies. Went to AMC. Went to concession and bought 2 popcorns, 1 icees, 1 fountain drink for both kids I was dropping off, my niece &my son. I then went online to AMC to buy tickets, I picked seats H8 & H9!! As u can see per screenshots, the website after a minute said it couldn't process the transaction & to try again! I noticed immediately that I was charged for the 2 seats but got no tickets! Nobody could help there bc they couldn't just swipe my card & print tickets that never actually went through. You guys took the money, i sat there & tied for so long to get a response from Twitter & couldn't get the new until several hours later. We ended up sitting at the theater for around 45 minutes & after all said & done, the kids didn't get to see the movie& I paid for expensive popcorn & drinks for NO reason. I'm sorry but people don't just go into a theater & buy popcorn & drinks, overpaying for the stuff too at a high price UNLESS they are seeing a movie. I didn't have more money on me others I may have bought 2 more tickets but also wasn't going to regardless especially knowing I couldn't get any help , not there and not through your customer service on Twitter. Eventually when I got a response, the rep suggested that I don't buy from your website. Which I was surprised by. I'm just saying, do you understand that I spent money for no reason? On a teip to and from the theater and bought concessions popcorn & drinks for NO reason. I couldn't believe.that no one would help & that I had to take the kids home without seeing the movie! All the time it took to pick up my niece, which took an hour of driving, 30 minutes to her and 39 minutes back, spent all that time and money for absolutely no reason. The kids were upset and you guys should have helped while I was there somehow. I'm no happy about it. There are 2 other theaters nearby & when we do see movies I typically do go to AMC but if I cannot get this resolved, then I absolutely will not be returning! So I paid for 2 tickets, didn't get to see movie, paid for concessions, didn't get to see movie, came all the way there, didn't get to see move and it's because of your guys website which there is proof of through screenshots I provided. So then you guys ahouyjabe helped when I was there but nope! Then couldn't get help through customer service either. Just late last nice the pending charge for movie did fall off. What about the fact that the kids still didn't get to see the movie? What about the fact that everybody everybody knows that people do not just go into a theater to buy a request popcorn and drinks just because they want popcorn and drinks and they only do that to watch a movie. So what about the fact I bought that stuff for NO REASON whatsoever? I'm sorry but I'm just ****** said about this right now especially knowing that it has taken this long to even get some kind of help and your first initial response to me was to say that the pending charge will fall off and that's it? You're not understanding that nthe kids never go to see the movie and all this time and gas etc for no reason, just for going to be let down and they end up spending way too much on concessions for no reason. I never would have have ever bought anything from the concession stand had I known that the kids weren't going to be able to see the movie! Why would anybody just pay overpriced, pay for overpriced items? For no reason? I would like to continue to go there but I cannot do that if I'm not going to receive some kind of decent customer service. My time and money has been taken and you guys are not even trying to make this right at all. I bought 2 tickets, didn't get to see movie, bought 2 popcorns & icee, and fountain drink for no reason whatsoever. I'm a single mom, I'm sorry but I can't afford to just go and spend money on popcorn and drinks that are overpriced just for no reason. It's only for a special time whenever we go out to a movie. This whole thing is it just absolutely unacceptable and the fact that I sat there forever trying to get some help and couldn't get it is really upsetting, knowing that I was trying to reach out through Twitter as well which is something you guys have on your website and on the phone it says the contact you guys through there. So even whenever you guys are contacted you guys still don't respond for a long time. And by then what good does it do because you've already missed out on everything as a customer! I'm hoping you will trying to understand a little bit more of the issue here. Hopefully I provided more context so that it's more understandable. I don't think anybody would just go spend a lot of time and gas and money just to go to movie theater for no reason and then spend money there and then to leave and have to spend more money driving family members back home all just for no reason. People don't just do that for the fun of it. I look forward to hearing back from you and would appreciate your help. I should not have been charged for the movies when I never received tickets and I never should have needed to pay for concessions knowing that I couldn't even get tickets. As I mentioned before, nobody is going to sit there and keep purchasing more tickets knowing that they weren't refunded for the first two tickets and knowing that I couldn't even get help when I was there. We sat there waiting long enough. The whole thing was just upsetting and I would like to get this resolved
  
  Regards,
  
  ***** *****

  Business Response

  Date: 12/28/2022

  Guest advised that pending charges for incomplete transactions dropped off of her account. We apologize again that guest was unable to complete here purchase online.  As a one-time exception - to help make up for the poor experience, we are happy to provide the guest with a set of vouchers for 2 Free Drinks and 2 Free Popcorns to use during a future visit. These vouchers will be emailed to the guest within the next 3 business days.

  Customer Answer

  Date: 12/29/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because: so essentially I'm being reimbursed for something I bought that I never needed to buy in the first place. I do not know why you guys are not addressing the fact that nobody was assisting. I went on a Tuesday because tickets were $5 each. During the holiday break for the kids. As everybody knows, kids go back to school before the next Tuesday will happen and I will be unable to take them back on a Tuesday. So now not only will I have to take two trips to go and see the movie, spend twice the gas, but now I will have to pay more for these tickets and you guys do not want to address that at all? Your system created an error and we sat there for a very long time trying to get this resolved with no resolution. You would think that at least somebody there would have been able to assist and if not then according to your advisors customer service phone number, then when I reached out to Twitter then I should have at least received a response within a decent time frame .so what you're telling me now is that I should return to AMC theaters, go spend twice the gas and twice the time for a movie and now pay more than twice as much for the movie than I would have paid? How is this working out for a customer? I have been to AMC several times and I have to tell you. This is the first time I have ever complained however there have been other times but I never brought to your guys's attention either that whenever I would order food as well that the food was terrible. Not only is the food terrible, it would be cold and it would be expensive. Since then I have stopped buying food and only by popcorn and drinks. I still never complained though, never asked to be reimbursed or anything. But now after I had reached out to you guys through three different methods, one at the AMC location itself, second through Twitter and now through better Business bureau, you guys just want to tell me that you'll reimburse me for any overpriced popcorn, icy and fountain drink that I never should have purchased in the first place because I never ended up needing it anyway. At the very least somebody could have helped me while I was there. I can't believe you guys now expect me to come back and to keep bringing my business back to AMC theaters in the future and to now have to pay more for the movie that the kids were going to see. All because your guys website had an error. I provided all of the screenshots needed which shows that it stated that you guys had an error hearing my provided screenshot showing what I was charged. Obviously when it was an error it did not go through. I just cannot believe that you guys are saying that I should come back as a customer, now it's been twice as much time for a movie, twice as much for these tickets now, and twice as much gas which we all know is not cheap just to go see one movie. So because your guys's website messed up and nobody was willing to help at that time, I now need to pay more money to see a movie there for the kids? It's just unacceptable. Do I appreciate you guys sending the voucher for the popcorn and the drinks? Of course I do because nobody ever just goes in to a theater and purchases overpriced popcorn and drinks unless they're going to the theater to see a movie. It's not like people just walk into movie theater for no reason just to get popcorn and drinks & I don't know about anybody else but I can't afford to do that. Not only that I don't think anybody goes to a theater and purchases things from concessions unless they are seeing a movie. So of course I think at the very least you guys should reimburse me for that. As a one-time exception though and that's what you guys call it? How is it that that should not be the right thing to do in the first place. I honestly cannot believe that this is your guys's resolution after all the time spent to make the plans that I needed to make for the kids, to go out and to get my niece to pick her up which she does not live nearby, to drive all the way back to come to the theater, to try to go on a Tuesday to save a little money during their Christmas break because we all know during school they cannot go on Tuesdays because they are in school etc, but I cannot believe that your guys' resolution is to say as one time exception you will reimburse me through a concession coupon for something that I already paid for that I didn't need to pay for anyway. You guys are not doing anything outside of what should have been done in the first place. It very much feels like now that this is my third attempt through three different methods to reach out to you guys , I feel very much so like you guys do not care. I am sorry but I do not foresee myself coming back to AMC theaters when you guys are not really addressing the whole situation. Asking me without saying it to have to pay more for tickets because of your guys's errors and failure to help me not only in person, but through Twitter and now very much feeling so like through the better Business bureau. I really liked AMC too. But the truth is there are two other theaters nearby where I can get tickets for a little bit cheaper. Do I prefer amc? Yes I do. But I'm certainly not going to take my money somewhere where now I would need to pay more for the tickets when I shouldn't be paying exactly what I would have paid on a Tuesday at the very minimum! I should not be having to pay more for tickets because of your guys's mistakes. I honestly really hate to complain and I really did not want to go through this but after waiting for so long at the theater I went to to get some assistance with no resolution, and waiting for several several hours through twitter, it's disappointing that I now would have to reach out to you guys to be here to try to get some decent customer service and I feel like this is the third time fail. This is certainly not what I want, I did not want to complain. I have held back from complaining the other times because I still like AMC even after paying outrageous prices for food that wasn't good at all, and cold on two separate occasions by the way, ... And yes I have been to AMC several several times. I just stopped buying the food items other than popcorn and drinks, but it upsets me to know that after I have not complained and I still have returned and knowing that I spent that much time trying to get something resolved, that you guys essentially are saying that sure I should return as a customer but by the way you will have to pay more for these tickets etc. I was just trying to the kids to see a movie and have a good time, it was that simple. It's really upsetting because it feels like people do not respect other people's time and money and the only time that people seem to respect things is whenever their own money is being affected or their own time. That in itself is disappointing disappointing
  
  Regards,
  
  ***** *****