Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multitudes of questions in their “ATI TEAS” mobile app are INCORRECT. Words necessary to answer questions are not italicized for example. Many question answers are falsely marked as correct/incorrect. It’s suprising to see a company getting so much revenue with a monopoly on the TEAS have such an indifferent attitude towards their users trying to use an unrefined app with straight up false question answer pairs. ATI, did you computer generate these questions? I don’t mind, but if you could have a tea, spend a day or two reviewing each of the 2300 questions, surely, it couldn’t take much time and your users would much appreciate it. Is this false advertising? I’m not qualified for that but certainly they should be more responsible to their obligate users if they want to keep licenses and revenue for coming decades.
  
  For the 80 dollar package the only thing of value is the two practice questions

  Business Response

  Date: 06/27/2025

  Good morning,
  ATI appreciates any feedback in regard to your ATI study material. We take the quality of our material very seriously and want to ensure that you as a student are getting the most accurate information for your studies. We will forward this information to our Product Development team to review. Please feel free to reach out to us if you need further assistance. 

  Thank you,

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost internet during the exam and it cost me 15 points on the section of the test I was taking compared to the previous time I took it.
  
  I contacted the company and they refused to do anything, told me my only option is to pay to retake the test. The test is four hours and I was on the last section. I failed the section. I would have to sit through the ENTIRE test all over again to improve the score on the one section I was taking. I took the day off work to take this test. I have three kids, a job and am trying to get into school. It’s not as easy as “paying to retake” the exam. I studied for MONTHS and this company really hurt me.
  
  Everything better work perfectly when you sit for this test because ATI will NOT work with you. They will not refund, they will not let you retake any portion of the test for any issue, and they will not let you speak to anyone other than a rep who will respond with a standard corporate PR statement that means nothing.
  
  This company is dishonest and unethical and there is no accountability for how they administer their test. They just want to make money off college students who are required to take it. Protect yourselves students.

  Business Response

  Date: 06/10/2025

  Thank you for your feedback. Due to the Family Education Rights Privacy Act (FERPA), ATI is not able to share on a public website any educational records or data pertaining to any specific student. We appreciate your collaboration with our Proctor department thus far, and we highly recommend that you continue to work directly with them for any further assistance regarding this specific issue. They are best equipped to provide you with the necessary support and guidance.
  Thank you.

  Customer Answer

  Date: 06/10/2025

  
  
  Complaint: 2*******
  
  
  
  I am rejecting this response because:

  You are not respecting the Family Education Rights Privacy Act (FERPA) you are avoiding having to respond which is the same thing you did when I tried to contact you. No response, followed by copy and paste corporate PR, followed by we’re respecting the Family Education Rights Privacy Act (FERPA). You got away with ripping me off.

  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 06/17/2025

  Good morning,
  In accordance with FERPA regulations, we are unable to
  disclose specific details about exams on public platforms such as the Better
  Business Bureau. We recommend contacting our Proctoring department for any
  questions, concerns, or clarifications regarding your exam. Our team is
  dedicated to providing assistance and support to ensure a smooth exam
  experience for you. Should you require further information or have any
  additional inquiries, please do not hesitate to reach out.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was taking a TEAS online test and had issues with my macbook not working the day of the test and could not use that device to get on and didnt have any other device that could get on the test and i was attempting to get on the test a hour prior to start time and called for technical assistance and then were told that i'd have to go get my macbook repaired by apple and that i need to contact customer care about obtaining a reschedule date or a refund i was then directed to email the online store and was told I'd have to pay for a reschedule when there was nothing I could do to get on the test, my macbook was brand new and needs to be repaired at apple so clearly I could not take the test that day I don't see why I'd be unable to get a rescheduled test when I had done everything I could do to attempt to get on the test, I do not need a refund but I would like to get a rescheduled day for the test without paying 150$ again.

  Business Response

  Date: 04/03/2025

  Thank you for contacting ATI.
  We provide our technical requirements on the website prior
  to registering for the TEAS exam along with a Dry Run test so you can test your
  device.  Down below are the instructions taken from our
  website about the dry run.
  

  Dry Run 101
  The purpose of the dry run is to walk through each step in
  the online exam process before your actual test day. 
  This will help identify any issues beforehand, as well as give you an idea of
  what to expect.
  Before starting the dry run, you should:
  Make
  sure your laptop or desktop computer is fully charged and equipped with a
  webcam and microphone.
  Close
  all other windows and documents on your computer.
  Have a
  government-issued photo ID card available.
  Find a
  well-lit space and be ready for a desk scan prior to your assessment.
  Check out this exam environment guide for helpful tips.
  Position
  your webcam from your shoulders up so that your face is fully
  visible. 
  
  Technical issues on the user’s end don’t qualify for a
  reschedule however, we can make a one time exception and reschedule the exam
  free of charge. Please email [email protected] if you would like for us to reschedule your exam date. Please make sure you test your system as well to ensure a smooth testing experience as well. 

   

  Thank you

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order information from this Business and paid $224.52 for the study material. I also took two test that cost $87.00 The first test I took was in October 26 ,2023. The second test was November 13, 2024. I did a survey questioning how the same score was calculated for both test that was given.
  The next week the score was taken off of the website. I called to ask about the purchase and why was the test score not available on the website. I witnessed that they make us write our name on the scratch paper for the test at Malcolm x College. The test is a proctored test so on the website it advises the paper to be blank or they will pick it up on the camera. I feel completed scammed out of my money. I called ATI and a customer service representative named Angel got very disrespectful when I asked about the removal of my test score. She claimed I had two accounts the representative I called prior stated the score was pending. I just want a refund since this company totally set the test. The night before taking my test the website kept shutting down while I was studying. It's a shame that these people are getting away with one of the biggest test scams for nursing school. I just want my money back because I did not get what I paid for.

  Business Response

  Date: 11/26/2024

  Thank you for reaching out to ATI. We apologize if you had
  an unpleasant experience with one of our agents. We have thoroughly reviewed
  the call in question and have addressed the issue with the agent involved.
  

  Unfortunately, we are unable to issue a refund for the study
  materials you purchased. While these materials cover the content and
  information necessary for the proctored test, they do not determine the outcome
  of the test or whether the user passes. The passing criteria is solely based on
  how well the user answers the questions correctly during the proctored tests.
  

  Regarding the removal of your scores from your account, we
  would recommend contacting the school with which you took the test. It appears
  that the request to remove your scores was made by the school itself. However,
  we have decided to make an exception in this case and issue a refund of $87 for
  the test fee. We will process the refund within the next 48 business hours, and
  you should expect the funds to return to your account within 3-5 days.
  Please do not hesitate to reach out to us if you have any
  further questions or concerns.

  Thank you

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with ATI to take a test that cost me $170 to take Sid test. I called before the test time to inform of the message that popped up that I was doing some thing that required ATI downtime. The first representative said that she couldn’t help me. She didn’t understand why that was popping up. We updated my chrome test download the date of test 430 logged in clip clicking begin test but it was too early 445. Try to do it too early for 50. I did it. It wouldn’t let me so I called and let them know like not letting me even begin my test. Don’t know what the issue is but it’s not resolving the issue when I spoke with someone in IT he did not know how to navigate my screen which went over the allotted timeframe because IT did not know how to effectively do their job in a timely manner so when I did have access to take my test, it was 15 minutes past the time that I could take my test , I contacted T about it. I was told that it was another student first thing that was not correct. Then I was told oh let me see if I can get a hold of somebody that was even more time that went by as I waited I was informed your past the timeframe of when you can take your test. I let them know. Hey IT took way too long to do this because they didn’t know how to effectively do their job. I reached out to the company. I just wanna take my test. We can reschedule it for a later time I was told we cannot reschedule, but you can pay for another one. This does not fall on me as they did not effectively do their job in a timely manner. Phone calls are recorded so it should be able to tell you how the process went. I would like that to be pulled. I would like a refund or to take the test because ATI saying no it’s not us it’s you , but it was not me that stopped me from being able to take my sister in a timely manner it was the staff of ATI and IT !

  Business Response

  Date: 11/13/2024

  Thank you for contacting ATI,
  Our website states the following:
  “ATI will provide a TEAS Dry Run assessment with your TEAS
  Exam registration that should be completed prior to your remote (at-home) exam.
  The purpose is to go through all system checks to make sure there are no issues
  before beginning your proctored TEAS exam. Your dry run can be found once you
  log into www.atitesting.com/login and
  click the MY ATI tab followed by the TEST Tab.”
  If certain tech requirements are not met before testing, you
  will have to do so during your test time. Note: ATI does not consider technical
  issues on the tester’s computer or Internet to be a valid reason for a refund
  or free reschedule exception. Please make sure all technical requirements are
  met before the start time of the assessment and use the Dry-Run assessment if
  necessary to test your system.”
  Unfortunately, if you were unable to install the Respondus
  lockdown browser or access the test before the cutoff time, you will not be admitted
  into the exam. We provide the Remote Proctor Dry Run test for testers to test
  their system prior to the exam. Our records show that you haven’t accessed the
  Dry Run prior to starting your exam. Unfortunately, this test is non-refundable
  if you’re unable to start your exam before the cutoff time. This information is
  also stated on our website:
   “Please note: By
  clicking the “Register” button I agree to test on the selected date and
  understand that the test will be given using ATI Remote Proctoring Services,
  described in ATI Terms and Conditions available on the ATI website.?I understand that I am
  responsible for repaying and rescheduling for a new test if I am unable to
  attend my scheduled date.
  If you are more than 30 minutes late to the exam, you may
  not be admitted, and no refund or reschedule will be offered.”
  Thank you.

  Business Response

  Date: 11/19/2024

  Thank you for reaching out to ATI.
  We understand that technical issues can be frustrating. However,
  it’s crucial to ensure that all technical requirements are met before the start
  of the assessment. We strongly encourage users to test their systems using the
  Dry Run prior to the exam date.
  Please note that our Technical Support agents are available
  to assist you during testing if needed. However, it remains the user's
  responsibility to ensure their system is properly tested before the exam.
  Unfortunately, if you were unable to install the Respondus
  lockdown browser or access the test before the cutoff time, you will not be
  admitted into the exam. The Remote Proctor Dry Run test is provided
  specifically for testers to test their systems prior to the exam. We regret to
  inform you that this test is non-refundable if you’re unable to start your exam
  before the cutoff time.
  If you have any further questions or concerns, please do not
  hesitate to let us know. We are here to assist you.

  Customer Answer

  Date: 11/29/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:10/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/20/24-09/30/24
  For testing I paid $120
  The business committed to providing resources to become a successful nurse. This company accused me of providing a third party to test on my behalf which has caused a deter in my life. When asked for specific details about the alleged incident to understand the nature of the accusation , the company refused to speak or show any proof. The business refused to resolve the issue or come to an agreement.

  Business Response

  Date: 10/23/2024

  Thank you for your feedback. Due to the Family Education
  Rights Privacy Act (FERPA), ATI is not able to share on a public website any
  educational records or data pertaining to any specific student. We appreciate
  your collaboration with our Test Security department thus far, and we highly
  recommend that you continue to work directly with them for any further
  assistance regarding this specific issue. They are best equipped to provide you
  with the necessary support and guidance.
  Thank you.

  Customer Answer

  Date: 10/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: your test security department is failing to reply or provide me (the accuser) of such action. I would greatly appreciate any effort to help resolve this matter.
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 10/31/2024

  Thank you for contacting ATI,
  

  We connected with our Test Security team who informed us
  that communication was sent to the user. The communication sent stated that
  Test Security’s decision is final and no more information will be provided.
  Again, we can’t discuss the details of your situation on a public site due to Due
  to the Family Education Rights Privacy Act (FERPA).
  

  Thank you

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/21/24 I was scheduled for my exam and I could not get into my exam. I called and I emailed. I finally got in contact with a proctor and he was unable to help. He transferred me to tech support. No one answered. I waited an hour. I called back while still on hold with tech and the second proctor told me that tech left at 12:30 that’s why no one answered. I hung up and the proctor was able to get me in the exam 15 mins before it ended. My exam was 4 hours but I only got to complete 50 mins of it. The proctor left the exam and closed me out of it. I was not refunded and my score was 25% they will not remove the score.

  Business Response

  Date: 10/04/2024

  Good Afternoon,

  Thank you for reaching out to ATI. Due to the Family Education Rights Privacy Act (FERPA), ATI is not able to share on a public website any educational records or data pertaining to any specific student. We appreciate your collaboration with our Proctor department thus far, and we highly recommend that you continue to work directly with them for any further assistance regarding this specific issue. They are best equipped to provide you with the necessary support and guidance.

  Thank you.

• Initial Complaint

  Date:07/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  29th of June I was scheduled for an ATI exam I paid 120$ for the exam. I have three laptops None of the computers were able to log into the test! I tried to log in at 7:30am We tried to download the lock down browser with no success I tried numerous times to contact ATI between phones and live chat with no results 8:37am we got in contract with ***** from live chat She tried to connect to TI no response the chat ended no TI We continued to try to log on with no success I spoke to ***** at 10:49 he was the proctor he realized I was attempting to call from 7:50am and I called no answer till 10:49 At that time the proctor named ***** attempted to help with two different computers unable to successfully help me. I stayed on the line for IT! No IT staff available to help me call ended I was not aware that IT was not available that day for the exam until I called again and spoke to ****** at 11:16am on the day of the test . ****** explained to me that there was no TI available that day and that I should speak to someone Monday morning about the exam On July 1, 2024 I called ATI and spoke to someone named ******** at 12:20 pm she looked into the records and could see that I attempted numerous times to log into the exam and she acknowledged that the company was aware of the not only the phone calls but also the computer log in attempts that were made She gave me all the information of the people that I spoke to that day of the exam and stated that I should make a complaint or request to reschedule the exam My mother also attempted that Monday after the exam to call ATI and explain what happened and they were absolutely rude to my mother did not want to help my mother at all or to help me even though my mother explained everything! They explained that there are no refunds, but yet they explained to my mother that the problem has to be on my end which admitted via my conversation with ********, she works there that it was not on my end that the problem occurred

  Business Response

  Date: 07/16/2024

  Good afternoon,
  Thank you for contacting ATI, we apologize for the difficult
  time you faced during your exam. We reviewed your case and we will definitely
  allow you to reschedule your TEAS exam free of charge. We can only reschedule
  you for the same test site (TEAS at ATI Remote Proctoring) or we can issue a
  refund for your exam if you choose to test through a different test site.
  Please email our Online Store department at [email protected] with
  your desired test date. Include two or three backup dates as well if your desired
  date becomes unavailable. Please make sure you take the dry run test on your ATI account a few days prior to your test date to ensure your equipment is compatible
  with our site. Please let us know need further assistance. Thank you

• Initial Complaint

  Date:05/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ATI testing to do the teas test it took about 1 and a half hours before I was able to resume my exam all the while the test was running, I had a 3.3 way below the level I paid again but picked the wrong date, which was 4/9/2024 but I picked the 8th called back and the supervisor as for a doctor note in order for me to move forward I had to send her my appointment information to be able to proceed, that has all my medical information on it, the supervisor instructed them not to talk to me but hang up on me, which they continue to do, even today when I called they hung up on me, I was simply trying to get credit for 1/2024 and apply it to the new test on 4/15/2024 they want me to online store email which I don't have that much time for the email, I need a corporate supervisor not the one's that's both supervisor and manager.

  Business Response

  Date: 05/07/2024

  Good afternoon,
  Thank you for contacting ATI. When certain
  escalations occur, we require communication via email for documentation
  purposes. This includes proof of emergency to reschedule the TEAS for free which
  is also stated on our website. After rescheduling the exam, you were able to
  complete it. Since you were able to complete the test, we are not able to offer
  a credit or refund.
  Thank you

  Customer Answer

  Date: 05/09/2024

  I went the ED on February 27, 2024, treated and release four days later. this has no relevancy on taking the test, during casual conversation with the supervisor I shared with her, I look through for upcoming appointments knowing that I had a f/u appointment on 4/9/2024 for the ninth I accidently checked the eight, this happened on the seventh, so I decided to do a dry run on the eight at that point I realized that I checked the wrong date which was the eight, I should have checked the ninth, many of us are Quilty of that, so I dialed the number immediately to let them know what had happened, the representative was very confrontational I was just trying to notify the office what had happened it took another turn, so I said I will be making a call to the corporate office his response was "you threating my job" I said no but I will make a complaint on you to corporate, not sure what he told the supervisor the whole dynamic changed, that when she asked for the letter the supervisor wouldn't have known if I didn't conversate about that with her. so, then she gives me three days I would have had to go back to the doctor's office to get that letter and it wouldn't have happened in three days now what other choice do I have, now my medical information is out there, January 3, it took about seven tries before I could get on to the exam all the while the test is running so the reading portion was cut off before I got finished, at this time I'm exhausted tired and had to go to work there was no way of doing that and getting to work for three o'clock, the supervisor sent out a broad email not to talk to me so now one said to me "shut up and listen because we should not be talking to you" another one said that was threating her with a lion, they would hang up on me, all because this representative told the supervisor something I have no idea just trying to let them know that I checked the wrong date, here we are I have had good conversation with the supervisor, WHAT WENT WRONG

  Business Response

  Date: 05/09/2024

  Good Afternoon,
  
  Thank you for contacting ATI. Per our policy, we do require documentation to reschedule tests. In the case of a medical issue, the documentation we ask for is a generic note saying the tester was seen at their office. We do not require the reason for the visit to protect the tester's privacy. Jeanette did provide that generic note. After granting her reschedule, she was able to complete her test. We are unable to issue a refund or reschedule since the attempt was completed. Due to less than civil conversations with our agents, we did require her to email for the sake of clarity.
  
  Thank you
  
  

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently was enrolled at ***** College in Toledo Ohio. I graduated in December and was not able to access Vati through instructions from my school. Which set me back 2 weeks in the Vati. My time expired and I ended up having to renew Vati. I explained the circumstances and explained it was out of my control and was still charged to renew. Honestly, the whole ATI/Vati program is a money scam and I don’t believe any of it contributed to me becoming a nurse. It set me back in time and I was not able to sit for NCLEX right after graduation.

  Business Response

  Date: 05/02/2024

  Thank you for reaching out to ATI,
  The Virtual ATI program is designed as a comprehensive,
  self-paced 12-week program. Regrettably, in the event of user inactivity or
  failure to obtain the greenlight, the program will inevitably reach its
  expiration date. To continue utilizing the program, the user will be required
  to pay the renewal fee. Should the greenlight be mandated by your institution,
  we kindly advise you to reach out to them.
  

  Thank you