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Business Profile

Athletic Apparel

Rally House

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Athletic Apparel.

Reviews

This profile includes reviews for Rally House's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1

    Average of 11 Customer Reviews

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    Review Details

    • Kari K

      Date: 07/31/2023

      Scam alert!!! Buyers beware!The significant others of my boyfriends family ordered a cute floral Guardians baseball hat for the grandma as a thank you gift for hosting us for the family reunion. We even upgraded to expedited shipping so it would arrive before we went home (in other states). Instead of the cute hat, we got a Large mens shirt that was dull and cheap looking. We were all so disappointed on the mix up!Customer service took 3 days to respond and their response was unprofessional and unhelpful. I explained the situation and was asked for proof. When I sent over the pictures, they sent a return label. However, I reiterated that I dont have access to the item because it was delivered to another state as a gift. I, again, reminded them that they are elderly and could neither use the internet nor access a printer. Then, they suggested the recipient drive to the store to return it. I told them that would be impossible because they live 3+ hours away to the closest store and are disabled. I closed with, are there any other options? The agent became short with me and said most companies ask you to return for a refund. I reminded them that they sent the wrong item and that I dont have access to it. I requested a supervisor and was given a short response that blew me off. I am frustrated that I paid $50+ for expedited shipping AND for an item that never arrived. I was disappointed that customer service couldnt accommodate a more reasonable remedy to this situation. I would have been happy with a partial refund to cover the expedited shipping. Whats worse, they were unprofessional and rude. A simple professional response would have also been sufficient.

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