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Average of 31 Customer Reviews
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Review fromMisty L
Date: 09/09/2025
1 starEverfast stopped residents' services on 10/24/24. I spoke with Everfast, who stated that I could take my equipment to their office, located around 99th & Lackman in Lenexa, KS. Everfast continued to bill me despite having no Everfast service after 10/24/24! Trying to contact customer service was ridiculous! Around spring 2025, my bill now shows a credit of $48+. I have emailed to inquire on my refund since spring and have never received a response from Everfast. This company has poor customer service and I would really would appreciate having my refund returned to me as my bill reflects! (Copied below) BAD BUSINESS PRACTICES!!! AVOID THIS COMPANY!
Balance from last statement 48.60CR
Credit Balance Forward $48.60CR
This Month
Subtotal Current Charges $0.00
Credit Balance Forward $48.60CR
EverFast Fiber Networks
Date: 09/16/2025
Hello,
We’re truly sorry to hear about the difficulties you experienced with reaching our customer service during the recent cable transition, as well as the frustration in receiving your $48.60 credit. This is not the experience we want for our customers, and we apologize for the inconvenience and stress this caused. We value your feedback and will use it to improve our processes so this doesn’t happen again. Please know, we have sent the credit out to you as of 9/15/25 and it should be in your mailbox within the next 7 days. If not, please do not hesitate to reach out to us at ***********************************
Review fromQuinn
Date: 08/30/2025
1 starI set up service with Everfast earlier in the year. The technician wasn't very friendly. I had tons of issues with the service. I scheduled a cancellation. Then someone named Caitlyn called and sweet-talked me into keeping my service. She arranged for me to have a different technician come out. I received different equipment. My service is ok, but nothing spectacular I have been having tons of issues for a while now. I've reached out to Caitlyn, guess what, no response what-so-ever. I called tech support 5 times in 1 day, clearly the 1 or 2 employees working are from another country. I could hear traffic, noises, kids screaming in the background. They could barely hear a word I was saying, and vice versa. I was walked through a basic reset of modem and router, which I had already completed several times. I was told a different technician would reach out to me, but once again, that never happened. This company has the worst customer service ever. I regret ever leaving Google Fiber, now I will have to pay a higher price for my ignorance. Do not ever set up service with EverFast!!EverFast Fiber Networks
Date: 09/10/2025
Hello *****,
Thank you for taking the time to give your feedback. We're truly sorry to hear about your experience and that you felt your concerns weren't addressed despite your efforts to reach out.
We’ve reviewed *******'s call and email records and unfortunately couldn’t find any history of contact under your name or number outside of the initial confirmation email between you two, which makes it difficult for us to investigate further. That said, we absolutely understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. If you would be willing, we would love it if you would send over the dates and methods that you reached out to her so we can investigate further and ensure it doesn't happen again.We are seeing that the trouble ticket that was opened for the internet service issues has been closed as resolved, if this is not the case or if you have any further issues, please let us know at *********************************** so we can be of assistance. That will come directly to a internal team that would be happy to assist you. Again, we apologize for the inconveniences and would love the opportunity to make it right.
Review fromJulie
Date: 07/18/2025
5 starsWe've had a great experience with Everfast fiber Networks. We've had great experiences with their customer service. Super easy and friendly to work with.EverFast Fiber Networks
Date: 09/16/2025
Thank you for your 5-star review! We’re so pleased to hear you’ve had great customer service experiences with us. Your feedback means a lot, and we look forward to continuing to support your internet needs!Review fromMiguel G.
Date: 07/11/2025
5 starsMuy buen producto, no he tenido problemas con por el momentoEverFast Fiber Networks
Date: 07/15/2025
Nos alegra mucho saber que disfruta de nuestros servicios. Agradecemos poder brindarle un excelente servicio. ¡Gracias por tomarse el tiempo para dejarnos una buena reseña! (Disculpen si la redacción es incorrecta; estoy usando el traductor de Google).Review fromJohn W.
Date: 07/11/2025
5 starsWorks great and very affordable price no complaints so farEverFast Fiber Networks
Date: 07/15/2025
Thank you for the 5-star review! We're glad you enjoyed our pricing and services — we appreciate your support!Review fromRafael
Date: 07/10/2025
5 starsGreat service and signal I recomended fully to other neighborsEverFast Fiber Networks
Date: 07/15/2025
Thank you for your 5-star review!
We are so happy to hear that you are enjoying your service! Please reach out to us if you are interested in our referral program since you are recommending to your neighbors as well. Thank you for being such a loyal customer!! You are appreciated!
Review fromSilas W.
Date: 07/10/2025
5 starsHonestly no complaints do far havent had any issue like my prior internet provider.EverFast Fiber Networks
Date: 07/15/2025
Thank you so much for your 5-star review!!
We're thrilled to hear you are happy with your services. Please let us know if there is anything else we can do to continue to be the best provider for you!
Review fromAlec
Date: 07/10/2025
5 starsGreat service, great price! I’ve had many other internet services and this company has been the best!! Highly recommendEverFast Fiber Networks
Date: 07/15/2025
Thank you so much for your five star review!
All of us at Everfast appreciate you and your kind words! We are so happy to hear that you are happy with our pricing and services. We hope for many more years of providing you those great services with a great price.
Review fromVincent
Date: 07/08/2025
4 starsGood stuff. Slow start.loss some of my favorite channels.EverFast Fiber Networks
Date: 09/16/2025
Thank you for your good review! We are happy to hear we were able to turn around your experience after the cable transition. If there is ever anything we can do better or do for you that would give you that 5 star experience, please do not hesitate to reach out to us at ***********************************Review fromSergio o.
Date: 07/07/2025
5 starsIt is a good option for quality and price, it is as good as other options for internet in the marketEverFast Fiber Networks
Date: 09/16/2025
Thank you for your 5-star review! We’re so glad to hear you’re happy with both our service and our pricing. Your support means a lot to us and we look forward to continuing to provide you that great value while keeping you connected!
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