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Business Profile

Junk Removal

1-800 Got Junk? - Kansas City
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested removal of items to be disposed at my mother's American House Senior Living Apartment at ***** *** ***** **** ***, Westland, MI 48185 on Saturday, February 8, 2025. A two-person crew arrived, surveyed the items to be removed and gave me a verbal quote of $398.00 for a quarter load of their truck. ************** advertises that they will give an exact price after they see the items to be disposed of and there are never any hidden fees.

    After loading the items to be disposed of onto their truck, I was presented with a bill for a quarter load of their truck as verbally quoted plus an unexpected "Additional Labor Fee" of $75.00. This was a simple move of items though a short first-floor hallway and out the side door of the building. There were no stairs or not even a single step up or down involved. This additional labor fee of $75.00 was not disclosed on the verbal quote and I certainly consider this a hidden fee.

    I have used ************** on four previous occasions for much more difficult disposal jobs (including emptying the contents of a detached garage that required a much longer long walk to the truck for each load, and emptying the contents of a basement that required the workers to climb a flight of stairs while carrying each load) and was never charged an "Additional Labor Fee".

    My desired settlement is to have the unexpected "Additional Labor Fee" of $75.00 credited back to my credit card.

    Customer Answer

    Date: 02/25/2025

    I am pleased to report that the company ************** did contact me and did refund me the $75.00 I wrote the complaint ********* about.  I am satisfied with this resolution.  Thank you for your assistance in this matter.

  • Initial Complaint

    Date:05/22/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined their club they have and I’ve been paying 13 a month for this club. I joined their club they have and I’ve been paying 13 a month for this club. I’m just trying to contact them to update my credit info card information and I’m getting the runaround from them and all the contact information on the receipts are wrong so I cannot get a hold of the person who’s in charge of the club so that is why I’m filing this complaint.

    Business Response

    Date: 05/23/2024

    This has been received. **** *********** signed up for our Royal Blue Program for 1-800-GOT-JUNK? on January 29th, 2024. I have made contact today. An email was sent to *************************** at approximately 7:14a CST. The email was to sent to discuss and review her concerns. 

    Customer Answer

    Date: 05/23/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,


    ******** ***********

  • Initial Complaint

    Date:07/26/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 22, 2023, this company (**************) came to our HOA for a bid to remove 6 piles of brush. After viewing the brush piles, we agreed with the company on a bid of $200. The 2 employees stated they would return on Monday, July 24th to haul away the brush. Arriving on the 24th, the employees loaded 2/3 of the brush piles. At this point, I was told by them that they would not pick up the other 1/3 of the brush unless we paid another $200. I reminded them that they had given me the bid of $200 on the 22nd based upon their visual inspection of the brush piles. One of the employees said he called their boss about the change in charges. He said the boss declared the original bid was too small—that to finish picking up the last 1/3 of the brush, we would have to pay an additional $200. In discussing with this employee the breach of the agreement, he became verbally agitated and continued to try to validate the increase in cost. Telling him that we would not pay the added cost, and that I was not interested in arguing, he accused me of pursuing an argument, and that it was me who was at fault.
    At this point, I gave them the check for $200, as agreed upon the 22nd for the complete job. They completed only 2/3 of the agreed upon job. No further communicated ensued.

    Business Response

    Date: 07/25/2023

    This person is in Iowa. We only serve Eastern Massachusetts, including Boston.

    Business Response

    Date: 12/15/2023

    *** ****** I would like to acknowledge the severity of the complaint here and the delay of the communication.  These complaints were not being sent to the proper business location and contact.  I am the new VP for Franchise Development and the Des Moines franchise.  I will work on the details for this job and complaint in order to create a solution we both can agree on.  I do apologize for this inconvenience and delay and am hopeful you will grant me a tad more time to get all the facts now that I have access to this.  My direct email is *************************** if you have any further questions.  Thank you 

    Customer Answer

    Date: 12/16/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *****

1-800 Got Junk? - Kansas City is BBB Accredited.

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