Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Junk Removal

1-800 Got Junk? - Kansas City

Reviews

Customer Review Ratings

2.2/5 stars

Average of 5 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromMengqian Z

    Date: 09/10/2024

    1 star
    Terrible customer service. I tried to email and call to cancel the membership. Email never got respond and phone call always took me to the place that booking a new appointment. So easy to get me sign up for the membership and super hard to get out. Though only $13 a month membership fee but I don't want to pay it now. Please tell me how can I get out.
  • Review fromGarrett P

    Date: 08/12/2024

    1 star

    Garrett P

    Date: 08/12/2024

    EXTORTIONISTS - STAY AWAY
    Was not willing to give quote for service over the phone. Insisted on coming to the house. Three men showed up while my wife was alone at 8:30AM. Quoted $600 for the removal of an L-shaped couch and bean bag. She said no way, that's crazy. They continued to pressure her and made it clear they showed up and weren't leaving until they struck "a deal". She paid the equivalent of $1,200hr to get them out of our home.
    USE HABITAT FOR HUMANITY INSTEAD - Habitat for Humanity will come free of charge to pickup home furnishings AND you get a tax donation slip.

    1-800 Got Junk? - Kansas City

    Date: 08/14/2024

    I spoke with Liz P*** this morning as she was listed as the only contact for the service. She said the team was friendly, worked with her budget and she even left them a gratuity. Liz expressed that the service was more expensive than anticipated and wishes they could of received pricing before the team arrived. I explained we are a volume based company and need to view the items in person to give our clients an accurate estimate. I addressed the negative google review and she stated I would have to contact her husband Garrett to review his claims. I have called and left a voicemail for Garrett.
  • Review fromCale H

    Date: 04/03/2023

    1 star
    Price gouging when ppl are in a bind isn't good business practice.
  • Review fromDee M

    Date: 01/29/2023

    5 stars
    A BIG thank you to ****** and ***** from ******, for coming out on this very cold morning. I have used this company in the past and will continue to use them when my junk needs to go. THANK YOU !!!!!!!
  • Review fromMelinda U.

    Date: 08/14/2022

    3 stars
    I think You Got Junk is great. One of their workers, *************************, worked for privately until I loaned him $300. HE DID NOT REFUND MYONEY OR DO THE WORK. BEWARE.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.