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Business Profile

New Auto Parts

Long Motor Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Long Motor Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/29/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date 8/10/2022- amount 248.52 - company’s name LMC TRUCK -I ordered supposedly Prebent exact fit stainless steel brake lines for a 1992 F-150 4x4 standard cab straight 6 cylinder 300 truck. When I finally got them the first piece w fit good the second not at all , it was bent right but the fitting on one end was to small for where it had to screw into. All other parts fit good. I called LMC and explained to them the problem and they kept giving me the run around as what was going to happen as far as getting me the right part.I sent them videos, pictures ,and explanation of why the piece did not fit like they ask . I finally got to talk to someone that got the ball rolling . Well 2-1/2 to 3 weeks later they sent me another piece and it’s bent wrong and STILL has the wrong fittings.I called them back again for about the 5th + time about the wrong piece and they are telling me it’s going to take another 3-5 days to get the correct part maybe. I ordered these parts from this LMC TRUCK because their ad says EXACT FIT GUARANTEED no modernizing needed. I needed to get my truck back on the road by the end of august and here it is and still wrong parts . Now I’m having to get a rental car to go back to work because of false advertising and a place that doesn’t have a very good customer service. I ask if they could reimburse me something to help out with my rental car because they are the ones that have caused this whole issue. If all the parts would have fit like their web site says they do I would have been back on the road last week.

      Business Response

      Date: 09/01/2022

      ******, thank you for taking the time to provide us with some feedback on your last order.  In reviewing the notes, it does look like we dropped the ball.  We had sent a part, thinking it was what you needed, in the end it was not the correct part.  The part in question is now out of stock.  We do show that you have agreed to having the part returned for a complete refund of what you originally paid.  

      Customer Answer

      Date: 09/01/2022

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Regards,


      Yes I agree to the LMC company response and settlement 

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