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Business Profile

New Car Dealers

Max Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new 2021 Jeep Cherokee Trail Hawk. It is still under factory warranty, and has been in the shop since 2/8/24 with no resolution. They say the delay is with the part, that the manufacturer does not have enough to spare. They have told me 5 times that my car would be ready and it still has not been repaired.

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2014 ***** ****** from max motors April 2022. After driving the vehicle for nine months the transmission and engine stalled. The vehicle was under dealership warranty for twenty-four months. They refused to do repairs without out of pocket expenses and costs. The $******* down payment was not refunded or applied to my new auto-fianance deal. I would like the entire refund back since the vehicle was a lemon.

    Business Response

    Date: 02/03/2023

    Customer originally purchased a 2014 ***** ****** from on 12/20/21. The vehicle had 115602 miles at purchase time. She put $**** down on the unit. She was financed through ****** ******* ******* at ****% with a $****** payment. She returned in late August with complaints about the vehicle. It was taken through our service department and repaired. Customer stated that the vehicle was no longer safe after driving it for 9 months and placing 10,000 miles on it.

    She traded it in on a 2018 ****** on 09/15/2022. Her trade in value offered was $*****. She owed $*****. She purchased the vehicle and was financed through ** ******* ****** *****. There was never a discussion regarding her $**** from the first unit. ****** held the trade in note and was paid off by our dealership.

    In regards to the vehicle number 1 issues-customer brought the vehicle in with complaint of coolant leaking out of vehicle. Technicians used dye to find a cracked coolant bottle and in the process a leak in the oil pan. Coolant bottle and oil pan was resealed and tested. Customer was not charged for this service.

    We traded the customer out of the first vehicle that she was unhappy with. The dealership over allowed a great deal in order to make the deal work with the lender for the customer. We strive for complete customer satisfaction.

    Business Response

    Date: 02/03/2023

    Business supplied email: ***********************

    Use this address for this or any future complaints, but nothing else

Max Motors is NOT a BBB Accredited Business.

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