We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinarian

Valley Veterinary Clinic, LTD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased apoquel for dog with vicious allergies. This is my working dog I am in the military. I ship in and out. I've been fighting to get my medication since April. Valley vet makes one excuse after the other. They have kept me on the phone a total of 6 hours over the past several months with every song and dance you can imagine. I live on a 5 acre property with a gated front. They insist they shipped it , they insist they will reship it, they insist they will not reship it, they insist they will not credit my credit card back, we will call you back don't worry we will take care of it. Enough is enough I want my medication or my credit card credited. I am sorry that I let it go this long but being the decent person that I am and the fact that I am very busy in the military I let it go as far as I have and this is where it stops..

    Business Response

    Date: 07/06/2023

    The customer called June 15th about a package of
    prescription medication she claimed she never received.  We initiated a lost claim with ***.  The shipment was investigated and *** confirmed
    delivery on April 27th to the address the customer provided us.  The customer called back the same day
    screaming on the phone about not having received her package and indicating she
    was going to dispute the credit card charge. 
    Our Customer Service Rep called the customer at the number the customer
    provided on her account on June 16th and received a “subscriber not
    in service” message.  The customer called
    back on June 28th and threatened to call the Better Business Bureau.  The *** investigation was closed the same day
    with confirmation via *** pin that the package was delivered to the address the
    customer provided.  Images provided to
    BBB via attachment. 

    Customer Answer

    Date: 07/11/2023



    Complaint: ********



    I am rejecting this response because:



    Sincerely,

    **** ***** * appalled at this company's response. I live on a five acre farm that is gated with a lock on the gate. I don't know where *** dropped off the package I have looked everywhere. I don't like the attitude of this company who I have dealt with for a long time. Shame on them. I'm a Christian I have a farm and I don't have my dog's pills. The appropriate thing to do would be replace the pills because the dog needs the medication throughout the summer into the fall. I have never dealt with a company so ignorant. I don't care about pins or pictures or anything like that because when I came home from work on the day they claim they dropped my package there was no package here. There's no package anywhere there's no package under a bush there's no package left anywhere and there hasn't been and I have been fighting this company for months about this. This is an inappropriate way to treat a valued customer. I want my dog's medication replaced

Valley Veterinary Clinic, LTD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.