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Business Profile

Veterinarian

Valley Veterinary Clinic, LTD

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • Kyle J

    Date: 07/26/2024

    If you wish to meet surly, incompetent, and downright rude people via the phone this is the hotline for you! There are plenty of other places to purchase from rather than have to deal with Valley Vet Supply, I'd suggest going there. If you don't have any interaction with them, their website build 20+ years ago that is not mobile optimized in any way, and you just want to toss dollars away with some of the worst people you'll engage with then once again - you've come to the right spot!

  • McKenzie A

    Date: 05/08/2024

    McKenzie A

    Date: 05/08/2024

    I ordered a new feeder for my cat because I love the product and it has always worked well. I received the order broken. I called and explained the situation. Customer service questioned me as if they did not believe me. I took many pictures and sent them to customer service while still on the phone, and they overnighted me a new one (amazing!) I left for vaca and I get an email asking to return one of the bowls and the chip. The chip was already on my cat so I did knowingly leave it on because she is rude and it’s hard to get on. I did not realize I didn’t send the other bowl back. I asked them to provide me with a shipping label and the response was “I did send the label to return the damaged items on 05/01/2024, and per our returns department you didn’t send the entire contents. You will be responsible to return the missing items”. I was delivered a damaged product and now have to pay to return a plastic bowl and a chip with the threat of being charged the full price of a new one. I wish this would have been better explained - I am already spending a good amount of money on the product, and now have to spend more because the return instructions were vague. For how much I love the product, I’m not impressed with the customer service.

    Valley Veterinary Clinic, LTD

    Date: 05/22/2024

    This review appears to have been made prior to the customer speaking with a manager. A new feeder was overnighted to the customer at no additional charge on 5/2/2024. We provided freight prepaid return labels for the damaged product so that we can return to the manufacturer. We also provided prepaid return label for the pieces that were damaged and not originally returned. The customer was satisfied after this interaction.

Valley Veterinary Clinic, LTD is NOT a BBB Accredited Business.

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