Reviews

Review Details

• Review fromDavid S

  Date: 10/14/2022

  5 stars
  Been using Polestar for several years now to handle our annual heating and ac checks. As usual, our recent maintenance check was super. The techs were on time and gave us a call 30 minutes out to confirm. They were also very friendly and answered several questions I had. Highly recommend Polestar to other folks needing HVAC and plumbing services.

• Review fromS. M

  Date: 10/12/2022

  5 stars
  ******* was professional, friendly and responsive. We would definitely use Polestar again. Our neighbors have used them for years as well and have been very happy with them.

• Review fromTeresa M

  Date: 10/05/2022

  5 stars
  *** was wonderful and professional!He fixed a couple of things that were overlooked during the install, specifically the humidifier. I appreciate his thorough explanation of how the system works and also with helping me with the Resideo App for the thermostat. Thank you,******

• Review fromNaesheng C

  Date: 09/29/2022

  5 stars
  It has been a pleasant experience to work with Pole Star team to replace my old furnace and air conditioner this summer.Today, **** came over to check my furnace to make sure it will operate properly this winter. He did a thorough checking and patiently explained what he did and answered my question. Thanks!

• Review fromJanet H

  Date: 09/27/2022

  5 stars
  *** was friendly, thorough and capable as he conducted the testing and final inspection of our newly-installed HVAC system. He made sure that we understood the critical aspects of our systems operation and took the time to answer any lingering questions. I did not feel that he was ******* through the process but rather that he really cared about our satisfaction with the equipment and Polstars work.

• Review fromSC C

  Date: 09/20/2022

  5 stars
  ***** was very helpful and informative during our heating and air unit inspection. Knowledgeable and friendly service. Thanks

• Review fromTara P

  Date: 09/02/2022

  5 stars
  Polestar team members including *** was very professional and responsive. Joined the Polestar family plan!!!

• Review fromChristine S

  Date: 08/22/2022

  1 star

  Christine S

  Date: 08/22/2022

  They installed our water heater without sealing off the gas line correctly. IT CAUSED A GAS LEAK IN OUR HOME!!! The leak was found on a Saturday. We had not felt well but thought we were getting sick. We only found it because someone came in our home and warned us they smelled gas. We were able to get out and the gas company found the leak from the water heater. Thankfully the house didn't explode and we got out. Polestar was rude on the phone and wanted to send someone the next day (Sunday) instead of that day to fix the gas leak. I had to put the gas company on the phone and have the gas company tell them they had caused the gas leak due to improper installation and then threaten to call a lawyer to get them to come out that day to fix the gas leak they cause by improper installation. Polestar then finally promised to send someone later that day (Saturday) but said if I was rude to the technician he would call them back and delay fixing the gas leak until Monday. Incompetent instillation, terrible customer service that is NOT 24/7 as advertised and the ordeal of the gas leak that was traumatizing, disrupting, time consuming and potentially dangerous all were enough to have me write this to hopefully save someone else from experiencing a gas leak like we had in our home from using this company. I would give them 0 stars if possible.
  

  Polestar Plumbing, Heating & Air Conditioning

  Date: 08/26/2022

  *********,When your husband called in, our customer service rep took the call and our schedule was full. However, this was a gas leak, so no matter how serious the leak was, the rep should have told you we would be out there the same day and make it work around the schedule. Once it got to one of our supervisors, we were able to get a plumber out there within 2 hours of your husbands call to repair the leak. The *********** said it was a very small leak and he could not even find it with his electronic gas detector, so he had to use soap bubbles. The *********** mentioned you were in no danger due to how small the leak was and that it was not necessarily something that we caused over 3 years ago. We fixed the leak the same day within 2 hours of you calling us and everything was fine. Thanks.

• Review fromEd C

  Date: 08/15/2022

  5 stars
  *** diagnosed what the problem was and installed a new thermostat. He was professional, courteous, and efficient.