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Business Profile

Management Consultant

Synerprise Consulting Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

This profile includes complaints for Synerprise Consulting Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Synerprise Consulting Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 1, 2022, Synerprise Consulting Service received my certified letter requesting validation of an account they are attempting to collect on account ************ and ************. I disputed this debt after discovering them on my credit report. I do not have any obligation to the debt collector. I never received any written notification of the debt. I had no prior knowledge of them. Nor have I purchased anything from them. As of today, they have not replied to my request for verification of the aforementioned account. Under Texas Consumer Law, where a consumer has disputed the accuracy of an account in writing to a third-party debt-collector, the debt-collector is mandated to send a letter in writing to the consumer within 30 days either: (1) Denying the inaccuracy of the account; (2) Admitting the inaccuracy; or (3) Stating that the third-party collector has not had adequate time to investigate the inaccuracy. (See Texas Finance Code 392.202(a)- (e)). There is no evidence the debt collector complied within the specified time frame. May the debt collector be reminded that any information and documentation presented at this point is too little too late. They have already violated my consumer rights. I am making every effort to resolve this matter without presenting a case before a courtroom jury in my community. I am respectfully requesting the collector remove the invalidated account from my credit report.

      Business Response

      Date: 08/08/2022

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have verified that the amount owed is accurate. We received the consumer's certified letter and mailed out a response on 3-1-22.  The address we have on file matches the address the consumer provided to the BBB. 

      Customer Answer

      Date: 08/08/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

      Complaint: ********

      I am rejecting this response because:
      The collector has not proven they actually sent a letter in response to my request.  At this point they would like me to accept their word at face value when there is no evidence to support their claim. The facts remain in dispute. 
      Regards,

      ****** *****

      Business Response

      Date: 08/09/2022

      Please see attached for an affidavit from our letter company attesting that the letter was sent to the consumer on 3-1-22.  

      Customer Answer

      Date: 08/10/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

      Complaint: ********

      I am rejecting this response because:  I find it odd that the third party debt collector uses a third party to certify acceptance and delivery of first-class mail when the ****** ***** **** ****** cannot.  First of all, the ** ****** ******* does not guarantee delivery of first-class mail.  To ensure the proper delivery of mail traceable mail is recommended.  While the Texas Consumer Law doesn't require traceable mail when responding to a request for verification of debt, it would be prudent to use traceable mail to ensure delivery.  It is not uncommon for a piece of mailed to be delivered to an unintended party that may or may not return the mail to the post office.  It is not uncommon for postal equipment to malfunction and destroy mail completely.  If either of these scenarios happen you don't have any recourse if you did not guarantee delivery of mail.  So even if the debt-collector sent the mail or had third party prepare and send it.  There is currently no way for the sender to confirm the delivery of a specific piece of first-class mail.  Therefore whether or not the response was sent and actually delivered is still a disputed matter.

      It seems as though the debt-collector wants me to take their word and the word of a representive of a private mailing service to confirm their claim to have mailed the letter.  But the debt-collector has an extensive track record for continuing collection activity on accounts they never verified.

      With this being said, I am respectfully requesting the referenced account be removed from my credit reports at once.  Again, I am making every effort to resolve this matter outside of courtroom.  Thank you.

      Regards,

      ****** *****

    • Initial Complaint

      Date:06/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting Act SYNERPRISE CONSULTING Account ********, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy 15 U.S.c 1681 section 604 A Section 2; It also states a consumer reporting agency cannot furnish an account without my written instructions

      Business Response

      Date: 06/13/2022

      Please be advised that Synerprise Consulting Services, Inc. has investigated this matter.  We have previously verified with the creditor that the amount owed is accurate and an itemized statement was mailed to the consumer on 12-27-21.  The address we have on file matches what was provided to the BBB. 

    Synerprise Consulting Service is NOT a BBB Accredited Business.

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