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Business Profile

Auto Repairs

Midas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

This profile includes complaints for Midas's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Midas has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Midas

      1970 E Santa Fe St Olathe, KS 66062-1611

    • Midas

      6003 NE Antioch Rd Kansas City, MO 64119-1832

    • Midas

      3101 S Noland Rd Independence, MO 64055-1321

    • Midas

      7818 Metcalf Ave Overland Park, KS 66204-2932

    • Midas

      8665 W 151st St Overland Park, KS 66223-2329

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      see Attached document

      on 7-20-2022 I took an oil change coupon to Midas that included a free tire rotation. Midas refused to do the rotation due to tires too worn down. I took the car to the Highway patrol and they said the tires were fine. I took the car to another inspection station and they said the tired were fine.

      Midas also lied about the brakes. Midas stated the brakes were fine, but in two hundred miles the brake pads began rubbing the rotors.

      Business Response

      Date: 01/11/2023

      **** ******** the regional director spoke to *** ********* back in July when the incident took place and told him that we would do a "free oil change & tire rotation" the next time he needed it done.  It was noted in our computer system.  **** spoke with *** ********* today to remind him of that and he will be taking his car in to receive the "free" service.

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