We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bottled Water Companies

Culligan of Greater Kansas City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bottled Water Companies.

Complaints

This profile includes complaints for Culligan of Greater Kansas City's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Culligan of Greater Kansas City has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/29/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a new water softener installed a few months ago. We never received an invoice or total amount due, or any paperwork associated with the install. I have left 5 messages without a return call. I have spoken to customer service twice, and did not get the information I requested above. The first time, I received a link to pay my bill but there was no amount due on the page, just blank. The second time I called, customer service sent 4 separate bills to the wrong email address (my husband's), even after I spelled out mine. The bills were for late charges and 1 for a collection company charge. No actual bill/invoice for the actual install. I need a detailed install bill, along with the product information that should have been given on install, so I can pay the bill. I now am also seeking a discount since this has taken up so much of my time.

      Business Response

      Date: 06/30/2023

      The customer credit card was declined when we processed for payment and we have tried multiple times to call her.  She calls us at 7pm when our office is closed.  We continue to try to connect with her to get this resolved. 

      Customer Answer

      Date: 06/30/2023

      *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********

      ********** ********



      I am rejecting this response because:

      No one actually called me back until today, after 5 left messages. Your office originally said they did not have a card on file, so not sure how you now claim it was declined. And lastly, the supervisor I spoke with today said they never received any voicemails, but somehow you know I have been calling after hours, which now indicates you are ignoring my messages. As of right now I am working with the manager for resolution. But your response and blatant lies are completely disrespectful towards me.



      ********

      **** *******

      Customer Answer

      Date: 06/30/2023

      I am rejecting this response because:

      No one actually called me back until today, after 5 left messages. Your office originally said they did not have a card on file, so not sure how you now claim it was declined. And lastly, the supervisor I spoke with today said they never received any voicemails, but somehow you know I have been calling after hours, which now indicates you are ignoring my messages. As of right now I am working with the manager for resolution. But your response and blatant lies are completely disrespectful towards me.

      R*******

      **** *******

      Business Response

      Date: 06/30/2023

      We are communicating with the customer by phone.   This digital correspondence isn’t getting resolution.  As soon as we receive payment for her purchase we will wipe late fees and the issue is resolved.  

    Culligan of Greater Kansas City is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.