Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Home Buyers

Sunflower Home Buyers

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a gentleman come out to our home to explain a buying process with our home. They were going to put money into the house listit take care of all the costs and we would walk away with our expected sum of money but instead it turns out we’re the ones expected to pay for the upgrades not the company like the First representative told us

    Business Response

    Date: 06/26/2025

    Hey, I'm sorry for any confusion on the process due the the first gentleman not explaining the process clearly. The original offer you were made was contingent on the repairs being within a standard range. After ***** completed all of the inspections and put together a scope of work it was clear that your house needed a lot more than a typical house we work with. You were never responsible for paying for these repairs, even after we informed you we couldn't pay as much for the house. If you agreed to move forward, which was completely your decision, we would have paid for all of those additional costs out of our own pocket and you still would have received your sum of money at closing. I apologize for any confusion on the process and we've taken internal corrective action to train and make sure this does not happen in the future. We appreciate the feedback and we will get better!

    Customer Answer

    Date: 06/26/2025



    Complaint: ********



    I am rejecting this response because: in a follow up phone call that I received. It was explained to me again that the repairs were gonna take out of our payment from the house, not out of your pocket like it was initially told so which is it



    Sincerely,



    ***** ****

    Business Response

    Date: 06/27/2025

    Sorry for the confusion. We are paying for the repairs, and we would spend the $25,000 of our own cash to fix up your house and make it nice enough to sell on the market. Full transparency, we are in business to make some money otherwise we wouldn't have a business. That means we can't lose tons of money on every house we help people sell. We rarely have to make a price adjustment after our initial offer, however every once in a while our project manager finds additional, significant repairs on homes like yours. Once again I apologize for the confusion but it was explained very clearly that we would do these inspections to make sure that we could move forward. If you have any further questions I'd be happy to explain it to you over the phone.
  • Initial Complaint

    Date:05/19/2025

    Type:Sales and Advertising Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Starting on April 29,2025 I received a call from Sunflower Homebuyers. The number was ** ***** ********. They did not identify themselves (I called after hours and got voicemail) and I told them I was not interested and to take me off their call list. There were several text messages and after a couple hours it stopped.

    Last night (May 14, 2025) I received a call from +1 ***** ********* Again, sunflower homebuyers. Although they did not identify themselves, I was able to call until they sent me to voicemail. The name on the voicemail was given as ****. (I called their number after every text they sent me.)

    The nastiness and the way they got personal, looking up my TikTok, calling me fat and ugly, just nasty; was over the top.

    Initially, in April, I answered their text asking if I was interested in selling my property by giving them an over the top price. And then telling them to leave me alone. I want them to stop calling and harassing me.

    Business Response

    Date: 05/30/2025

    This is a duplicate complaint to: #********. Here is my response to that complaint again.

    Hello, I'm the owner of the company and took a look at all the details here and wanted to apologize for the way our reps handled this situation. I recorded a Loom video which explains the entire conversation from the time that this person reached out to us to sell their home until when we ceased all communication. As you can see in the video, we were trying to gather enough information to make sure we'd be a good fit to work with them before we scheduled an appointment and immediately they got hostile and started swearing at our reps and trolling. They wouldn't talk on the phone hardly, and would only reply by text. I do take full ownership for the actions of our employees and we have taken internal corrective action to ensure that something like this never happens again. We also have stopped and blocked all communication with this phone number and address, so that they don't have to worry about hearing from us ever again. I'm happy to provide any additional supporting information if this video is not enough. Thanks for your time.


    ***********************************************************


    Kyle Eisenbarger

  • Initial Complaint

    Date:04/03/2025

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 12th I signed a purchase agreement. The agreement does not have a closing date listed so it is not legally binding. Also, specifics of the verbal agreement that I had with the realtor are not included. I have informed the company several times that I do not wish to continue with them and asked them to remove their lockbox from my front door without success. Specifics of the verbal agreement are not in writing but is why I'd like to cancel. I either misunderstood or the company failed to communicate clearly what was happening. I believed I was selling my home in an "as is" condition for a cash price. The following is what as occurred to date:

    I was contacted and told that the company could not honor the sales price without making minor improvements of about $5000 and would sell the home within a week.

    I was told any inspections and preparation would occur during the week of March 17 and I would know what work would be occurring and when the following week. I was not told what inspections would be occurring or what work might occur.

    During that week, I was contacted and asked to file a claim for a new roof.

    The next week, while my family was at a home, a plumber let themselves into my home to inspect the sewer. The plumber had been told no one was home. Luckily I was home that day but if not, I had a teenage daughter and a toddler home at the time that would have been extremely frightened.

    Communication with the company has been minimal at best.

    I am very uncomfortable with this company and requested, beginning on March 27, for the agreement to be voided. Instead of accepting this, the company issued an amendment to extend their choice period through 4/11. I did not sign nor accept this. Since March 27, I have requested in writing 5 additional times for the lockbox to be removed and our partnership to end.

    Business Response

    Date: 04/07/2025

    We have already signed a cancellation with the seller and advised her of the lockbox code. She would not answer my calls to try and apologize or explain how to remove the lockbox so I just texted her the information. This is fully resolved as far as we know.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.