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Business Profile

Furniture Stores

Furniture Deals
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Furniture Deals's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Deals has 6 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a bedroom set today 11/25 was told by the finance person 7 days to return anything for any reason but would have 10% restock fee. Called within 5 hours of purchase and asked to return, fine with 10% refund, was told no mattresses are not refundable and the person on the phone tried saying it was a state law. Was never told this, only place it’s listed is in the trifold sheet where our receipt was stapled to AFTER purchase. Mattress provided is rock solid, mattress was twice as firm in store than the one received. Just wanting to return the mattress and will pay the 10% restock fee but this is ridiculous and salesmen and/or finance people who go over the purchase need to explicitly state items that are non-refundable not “you have 7 days to return ANYTHING FOR ANY REASON.”

      Business Response

      Date: 12/04/2024

      We have reached out the customer to discuss options outside of our standard policies and are awaiting their return call. 

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a sectional sofa with the reclining chase and two recliners
      One which is defective I purchased it at furniture deals I have reached out to them several times they have had a technician come out and attempt to fix the issue multiple times but it was not fixed and they are refusing to replace it I have called ****** multiple times and have not been able to speak with anyone who is actually able to assist me I have been given six or seven different numbers the quality of the furniture is horrible I have a defective product and I would like to have it replaced.
      The quality of the material on this particular recliner is horrible the charging port does not work and I do believe that there is an issue with the frame.

      Business Response

      Date: 05/17/2024

      The customer's purchase was made in June 2022. Her warranty expired in June 2023, but in good faith we performed and completed services in October 2023 and received no further communication from them until March 2024 when they stated that was fixed. Unfortunately, due to the time between communications this claim has been considered closed and is not up for additional review. 

      Customer Answer

      Date: 05/18/2024



      Complaint* ********



      I am rejecting this response because:

      I have had constant communication with several different people from this company on multiple occasions.

      I have been advising them of this issue since the 1st couple of weeks when I first purchased this sectional. I have been getting the run around the whole time.

      I have spoken to several different people just to name a few I have spoken ****, *******, and ****** on several occasions. 

      I have also spoken to **** who is in the service department and I have also spoken to the technician. Which I was told by the technician that he could tell that there was something wrong with this recliner he never checked it out I told him I think that there is an issue with the frame he told me that it looks like it just needs padding and that he would have some order and once it came in he would come out and fix it he fixed the charging port and it broke two days later they have been repairing the same recliner since I have gotten it and it still does not work I advise them that it has to be the effective because the charging port does not work the padding is messed up it feels like the it's crooked and I do believe that there is frame issues I would like to be in contact with someone from ****** furniture directly.

      I have also requested to speak to the general manager left several messages from him and I finally got a call from him months later and the only reason why he called me is because I called on a Friday and I was finally able to get in contact with one of the managers by the name of ******* she told me that she had been given a message previously and she didn't know why I was not contacted she told me that they had a meeting that Friday and that someone would get back with me I heard from the manager by the name of ***** on Tuesday at that time I believe his attitude was a little snotty I asked him if I could speak to a manager he advised me that it was a family-owned business and that there was no one higher than him that I could speak with. I spent a substantial amount of money with this company and I have a defective recliner which I have been asking to have it replaced since I purchased it I also advised **** which is the manager that I had issues with the previous recliner and if they did not fix it then they can come pick it up this was within the first 30 days so he had the one recliner replaced I also started having problems with the other one which they did not have it replaced they just kept giving me the runaround and making up excuses saying that it was something that could be fixed there is apparently a shortage and the charging port there is frame issues as well and I have called and also I had to eventually send an email since I was not getting responses back all I'm asking is for them to replace it or fix it.




      Sincerely,



      ***** *****

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