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Business Profile

Home Warranty Plans

Home Assure Administration
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BBB Accredited BusinessA Rated by BBB

Reviews

This profile includes reviews for Home Assure Administration's headquarters and its corporate-owned locations. To view all corporate locations, see

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Home Assure Administration has 2 locations, listed below.

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    Customer Review Ratings

    4.39

    Average of 54 Customer Reviews

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    Review Details

    • Kimberly M

      Date: 08/14/2024

      Easy to make a claim. They sent a technician who diagnosed my problem, ordered parts, and then came back three days later to fix the part. My washer works efficiently.

    • Rocio B

      Date: 07/24/2024

      Home Assure had my back when my refrigerator suddenly stopped working. They efficiently handled my claim, sending out a skilled professional who efficiently resolved the issue. I'm glad I can count on them. 

    • Stefanie G

      Date: 07/18/2024

      Having this plan for my appliances was one good decision I made. I don't have to worry about looking for a competent technician, and I don't have to pay for the repair. When my washer was faulty, I just called them for it, and they had their serviceman at my door the next day, and my washer was fixed.

    • Brona G

      Date: 07/14/2024

      I'm giving them a four-star because the technician showed up a day after I called. I was expecting my washer to be fixed on the same day. As for my washer, it was fixed perfectly.

    • Tiffany A

      Date: 06/25/2024

      HomeAssure came to my aid when I needed them the most. My AC broke down last week, and when they sent a repairman to diagnose the issue, he discovered the compressor was faulty. They promptly replaced it and got my AC working again within 48 hours. It's not funny when your AC breaks down right before summer, Thank you for your prompt response.

    • Phillis M

      Date: 06/18/2024

      Home Assure came to my rescue when I needed them the most. My AC died last week during the high temperatures, but they fixed it the very next day. They swiftly addressed the leakage that caused the gas to escape, restoring comfort to my home. Excellent and timely service!

    • Robin A

      Date: 06/15/2024

      I purchased Home Assure's comprehensive coverage last year to protect my home appliances, and I am extremely satisfied with their service. Last month, I encountered an issue with my HVAC system. I called Home Assure, and they promptly arranged for a technician to come out the very next day. The technician was professional and efficient, and my HVAC was fixed quickly. The whole process was smooth and hassle-free, giving me peace of mind knowing that my home is well-protected. I highly recommend Home Assure for their reliable and responsive service.

    • John D

      Date: 05/22/2024

      Home Assure distinguishes itself with prompt service and comprehensive coverage. Recently, when my HVAC system malfunctioned, they swiftly dispatched a skilled technician, covering all costs. This efficiency contrasts starkly with American Home Shield's delays and inadequate solutions, as experienced when my refrigerator broke down. Home Assure's proactive approach and reliability make them the ideal choice for homeowners seeking peace of mind.

    • Frances W

      Date: 05/16/2024

      This coverage came in handy when I was at my lowest. Home Assure is a reliable company. They helped me fix my heater when it went out on me. They had the coil replaced, and I had my heater back. This was my first claim, so I only paid for my deductible.

    • BRYAN A

      Date: 01/22/2024

      BRYAN A

      Date: 01/22/2024

      Home Assure does not do what they say. My water heater started leaking on a Sunday morning tried to call but the office was close. I have teenage girls in the home so I could not go very long with out hot water. Called Home Assure on Monday morning and they said that they would get back to me. Waited two day they final called and said they had no one in the area to come and look at the water heater. So I took up on myself to take care of the problem. I found some one to come and take care of it the same day. I contacted Home Assure and they told me to send them what was wrong along with the invoice to get my money back. I call one week late and they told me that they are not going to give me my money back. Don't waste your money with these people. We are talking $800.00 dollars and I have paid them around $3,200.00 dollars for the warranty. Very poor customer service. If I could give the a zero star.

      Home Assure Administration

      Date: 01/23/2024

      To Whom It May Concern: BBB,
      The customer had the repairs done prior to calling Home Assure for approval. The invoice was reviewed and noted the repairs were done with prior authorization. The claim was denied in accordance with the terms and conditions of the Service Contract. Section: TO OBTAIN SERVICE:
      1. You are required to receive prior approval from Us before service work can be performed under this Agreement. You
      should notify Us as soon as the problem is discovered.

      Signed
      Home Assure, INC

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