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Business Profile

Insurance Agency

Tiburon Insurance Services

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tiburon Insurance Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tiburon Insurance Services has 7 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/20/2023 I was supposed to receive the following meds oxybutynin 10 MG 24 hr. tablet
      losartan 50 MG tablet
      atorvastatin 40 MG tablet
      I did not/ I called and got yelled at so I called again. The second time I was promised I would get the med and a follow-up text. The text did not have any of these meds as being reordered
      I need these meds

      Business Response

      Date: 01/29/2024

      After reviewing all internal systems we have been unable to identify a customer matching the description provided in the BBB complaint. The address, email and phone number do not match with any client in our files.

    • Initial Complaint

      Date:12/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      I have found a great insurance plan that I am very pleased with and have ZERO interest in Tiburon. Delete my name from your records now.
      Tiburon will not answer my phone calls so that I can let them know that I have zero interest in their company and am using a reputable company of my choice.
      Delete all of my information from your records now!!!!
      If necessary, I will have my legal team handle this.

      I did not join Tiburon. They have a terrible rating. I have joined **** ***** **** ******. Tiburon has terrible reviews! I don’t want them to ever contact me again. Retirement is nothing but stress right now. It seems that retirees attract disreputable people, like Tiburon. I am exhausted from all of this unnecessary stress. I feel like they are going to keep harassing me in hopes that I will just give up. That will not happen.

      Business Response

      Date: 12/06/2023

      When submitting a response to this complaint an error popped up on the screen. The response to this complaint is as follows: " We are sorry to hear about your experience. We have placed our number on our internal Do Not Call list and you will no longer receive calls from us going forward"

    • Initial Complaint

      Date:01/30/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After quoting me an annual price for life insurance under $1,000, the agency changed my annual premium, without any legitimate medical reasoning my opinion. I rejected this offer repeatedly verbally and in writing and demanded refund of the original premium that I already paid but have not received it back. This agency caused me to invest huge amounts of tme and then has pressured me to try to accept the inflated rate.

      Customer Answer

      Date: 11/17/2020

      Dear *********

       

      After I filed my BBB complaint, the insurance agent from Prudential Tiburon contacted me and told me they are going to refund my premium.  I am certain this was in response to the BBB complaint, so thank you for that.  

       

      I would like to keep my complaint active until I actually receive my money back.  But I wanted to give you this update. If in fact they issue a full refund as they have claimed they will, I will notify you so we could, at that point, consider the complaint resolved.

       

      Thank you for your assistance.  I will keep you updated.

       

      Thanks.

       

      ***** ******

    Tiburon Insurance Services is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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