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Business Profile

Lawn Maintenance

LDK Lawn Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/08/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract, which was rejected, included an escalation clause for snow above 4 inches at $50/inch when the actual amount of snow was know.

    Business Response

    Date: 01/09/2025

    ******

    Appreciate your feedback about our pricing. Due to the large amount of snow our prices reflect the increased cost required to complete the work safely and efficiently. 

    -LDK Lawn Services

  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was erroneously charged $395.57 for front lawn mowing services for one month. The company said they had to show up and mow 7 times during the month due to “rain” thus my charges were more than doubled. I never approved the increase in services. They took my money from my bank account BEFORE invoicing me and will not respond to my requests for a full refund. They are taking advantage of people by mowing as often as possible and sending the monthly charges through the roof.

    Business Response

    Date: 06/05/2024

    ****

    We originally started working for you in spring of 2023 and have enjoyed working for you.

    Regular mowing frequency is influenced by growth rate.

    Fescue does not grow in Kansas City during January or February so there was no mowing during that time. As the temperatures warm up the grass starts to grow. We had more rain this May than normal combined with perfect temperatures for growing grass; which increased the growth rate and therefore we had to mow more often. 

    We were hired to perform regular mowing services and there was no issue receiving those services until it was time to pay for them. Unfortunately we can not offer a refund for services that were authorized and performed.

    Per your request we have cancelled all future services as of 6/3/2024

    Sincerely, 

    **** ******

    LDK Lawn Services

    Customer Answer

    Date: 06/05/2024

     

    Complaint: ********



    I am rejecting this response because:

    I demand refund for the erroneous mowing. There was no need to mow 7 times a month driving the price to almost triple.  In addition to that, you took my money BEFORE invoicing me, preventing me from disputing.

    i have many contacts in local media and radio. This is going to be bad for business for you. Return the money you stole and we end this.




    Sincerely,



    **** ****

    Business Response

    Date: 06/07/2024

    ****

     Unfortunately there is no new information and this will be our final response.

    As requested we canceled service on 6/3/2024

     Sincerely,

    LDK Lawn Services

LDK Lawn Services is NOT a BBB Accredited Business.

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