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Business Profile

Nursing Home

Prairie Ridge Health & Rehabilitation, L.L.C.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad was admitted to this facility from Jan 18-22nd of 2024. We were charged 9,000.00 up front for a month's worth of stay as was the policy. We signed a contract agreement prior to his admittance. My dad passed away on Jan 22nd and him/his belongings were removed from the facility. I spoke with the business office Manager ***** and was advised we would be issued a refund for the days charged in which they collected money up front for but for which he was not there. To date we have not received our refund. We are due approximately 8,000.00. Over the past 3 months I have left message after message with the business office manager as well as with 2 owners of the facility. All messages have been ignored and no return call to me has been made once. On the off chance the business office manager picks up the phone when I call, I have been given a multitude of excuses as to why there is still no refund (it's just a matter of pushing buttons, the owners are in the building this week and the refund will be addressed, this is the first refund we've ever had to issue, we aren't clear on what account the check needs to be written off of, I've submitted the refund request to corporate). It got to the point that I had to physically go into the facility in order to get any information from the office manager as she was ignoring all my calls for weeks and requests for a call back. At that time I obtained a copy of the signed agreement we signed prior to my dad being admitted. In the agreement it specifically states that all refunds will be paid within 30 days of patient discharge, transfer or death. This facility is in breech of it's contract as we are now 90+ days out from the death of my dad and no refund has been issued.

Prairie Ridge Health & Rehabilitation, L.L.C. is NOT a BBB Accredited Business.

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