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Business Profile

Roofing Contractors

Shamrock Roofing and Construction

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Shamrock Roofing and Construction's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shamrock Roofing and Construction has 13 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern I did not do any business with Shamrock Roofing & Construction that's what makes this situation even worse however I allowed them to use my property to do a roofing job for a neighbor whom I do not know I was extremely courteous.

      Shamrock Roofing & Construction completely destroyed my property although Shamrock Roofing & Construction put down new grass on the property first of all it was the wrong grass second of all it was cheaply poorly & unprofessionally done along with the fact that they wanted me & my neighbor to water a 0.28 acre lot that's how much land they destroyed.

      First of all I don't want my neighbor touching my property this neighbor obviously didn't care what happened to a possession that was not his own & secondly it is not my job to do all this watering nor the neighbors I tried to help Shamrock Roofing & Construction by making an attempt to water but it's really not up to me to do that Shamrock Roofing & construction is supposed to see this entire process through until I am completely satisfied.

      I reached out to **** of Shamrock Roofing & construction with a text message & a picture of the grass on August 24th at 7:23 p.m. I let him know I was trying to water it but it was just too hot.
      Obviously it's a lot of property that they destroyed I received no response from **** nor the GM *** * **** is the same gentleman that said he was going to make the property quote on quote was
      "BETTER THAN IT WAS BEFORE"
      However it was nothing wrong with my property before Shamrock Roofing & Construction came around.

      I'm not a customer of this roofing company I'm a person who was trying to be helpful only because they asked me for a favor **** knows I was not really wanting to help Shamrock nor my neighbor but I went against my better judgment.

      Shamrock Roofing & Construction gave me they're word they would make things right they have not done so I didn't have to be helpful & I'm the one being treated unprofessionally in the process.

      Business Response

      Date: 09/12/2023

      *** ******* is correct.  He did let us use his yard.  His neighbors house is 4 levels high.  He understood we were having a large piece of equipment on his property.  Unfortunately the ground was too soft and the crew left ruts.  In order to make things right we hired a landscape company to level and re-sod the damaged areas.  When we re-sodded the temperatures were above 100 degrees.  He was adamant about getting this taken care of so we did.  Sodding under these conditions even with watering may not be sufficient.   The fact is *** ******* allowed us to access his property.  The yard had a mix of grass types.  The yard is now level.  Seeding the area in the fall and again in the spring along with watering it will bring it back to an acceptable level in our opinion.  We accepted the majority of the responsibility.  We feel some responsibility lies with *** *******.  

      Business Response

      Date: 12/13/2023

      We have already responded to this complaint and our stance is the same.  We repaired the damaged yard.  It did not get watered.  

      Customer Answer

      Date: 12/14/2023



      Complaint: ********



      I am rejecting this response because:

      Shamrock Roofing was & is unprofessional the property in question is not fixed Shamrock Roofing is inconsistent Shamrock Roofing did not value someone else's property as they destroyed the property in question Shamrock Roofing did not water the property nor fix the property to the owners satisfaction as promised by employees of Shamrock Roofing our position is the same Shamrock Roofing didn't do what was promised to the owner which renders Shamrock Roofing still responsible for the destruction of the property this is completely unprofessional & this situation is not resolved

      Sincerely,



      ******* *******

    • Initial Complaint

      Date:05/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      see Attached documents for full details

      Damage to window screen, roofing nails in driveway, damage to a 10 year old evergreen bush, Gutter screen thrown in the trash after asking them to put that back on and not put new gutters on after the new roof was installed. We came home one day to find that new gutters had been installed, with the most expensive screens they had, the holes were not big enough for drainage, and the screens just allow debris to pile on top of the gutter. When I complained, they removed the new expensive screens and gave me a refund of $4,200.00 even though I paid $6,000.00.

      Business Response

      Date: 06/05/2023

      We have come to a resolution.

    Shamrock Roofing and Construction is BBB Accredited.

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