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Business Profile

Transportation Consultants

Ryan Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2022 I acquired the service Ryn Transportation Services Inc. The problem is I no longer wish to acquire their services, but they won't release my accounts. I have had issues with them from the beginning with the collection of payment. Until I stopped receiving payment for invoices, which they say was due to a negative balance. They have now been paid, the negative balance is clear, and they still won't release my accounts. I just want a Letter of Release sent to all of my brokers so I can collect payment for services being rendered that they have nothing to do with. They have almost put me out business with this stunt. Ryan Transportation Services Inc is solely responsible for equipment being repossessed and almost having to close my business, due to not being able to make payments because of money tied up in this. I have not received any payment for services rendered because they have control of retrieving payments to all my accounts. Due to not receiving these payments as expected, I no longer wish to acquire this service.

  • Initial Complaint

    Date:11/30/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant telemarketing calls, sometimes multiple in one day and almost every day. We are on a "do not call list" and have specifically requested to be removed from the list. They say they will but then call again. Sometimes right after we hang up.

    Business Response

    Date: 12/07/2022

    We tried to locate your account using the information provided, but have no records connected to your name, address, phone number, or email. Additionally, we do not conduct telemarketing calls. With this information in mind and knowing that there are multiple Ryan companies in the transportation field, it appears you are being contacted by a different company. If you’d like additional assistance or have information that could give us more insight into why you believe the calls are coming from Ryan Transportation, please reach out to ****************************** so we can further assist. Thank you!Tell us why here...

    Customer Answer

    Date: 12/07/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We apologize this is the wrong company.

    The party that keeps calling here identifies themselves as Ryan Transportation Company from Leland Texas but we cant find any information on them.we tried calling them again and the phone number say unavailable. it may be a total scam. 

    Again, sorry for the 



    Regards,



    ******* *****

Ryan Transportation is NOT a BBB Accredited Business.

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