Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Transportation Consultants

Ryan Transportation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2022 I acquired the service Ryn Transportation Services Inc. The problem is I no longer wish to acquire their services, but they won't release my accounts. I have had issues with them from the beginning with the collection of payment. Until I stopped receiving payment for invoices, which they say was due to a negative balance. They have now been paid, the negative balance is clear, and they still won't release my accounts. I just want a Letter of Release sent to all of my brokers so I can collect payment for services being rendered that they have nothing to do with. They have almost put me out business with this stunt. Ryan Transportation Services Inc is solely responsible for equipment being repossessed and almost having to close my business, due to not being able to make payments because of money tied up in this. I have not received any payment for services rendered because they have control of retrieving payments to all my accounts. Due to not receiving these payments as expected, I no longer wish to acquire this service.
  • Initial Complaint

    Date:11/30/2022

    Type:Sales and Advertising Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant telemarketing calls, sometimes multiple in one day and almost every day. We are on a "do not call list" and have specifically requested to be removed from the list. They say they will but then call again. Sometimes right after we hang up.

    Business Response

    Date: 12/07/2022

    We tried to locate your account using the information provided, but have no records connected to your name, address, phone number, or email. Additionally, we do not conduct telemarketing calls. With this information in mind and knowing that there are multiple Ryan companies in the transportation field, it appears you are being contacted by a different company. If you’d like additional assistance or have information that could give us more insight into why you believe the calls are coming from Ryan Transportation, please reach out to ****************************** so we can further assist. Thank you!Tell us why here...

    Customer Answer

    Date: 12/07/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We apologize this is the wrong company.

    The party that keeps calling here identifies themselves as Ryan Transportation Company from Leland Texas but we cant find any information on them.we tried calling them again and the phone number say unavailable. it may be a total scam. 

    Again, sorry for the 



    Regards,



    ******* *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.