Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/23 I purchased a ***** * sidefolding automatic knife from Direct Knife Sales(DKS). The sale went well and I was pleased with the knife I had received. Based upon this outcome I ordered a similar knife on 2/14/24. I paid $152.49 for the knife including $12.50 for postage. I received the knife on 2/23/24. As soon as I unpackaged the knife and began to examine it I had a problem. The first 5 or 6 times I pushed the button the knife blade would deploy but would not lock in place(open). Then the button stopped functioning completely - the button would not depress at all. I did not try to force or repair the button to avoid damaging the knife.
  
  I stopped handling the knife and contacted DKS via email and requested postage to return the defective knife. I received the postage on 2/25/24 and mailed the knife back on 2/26/24. When I did not hear from DKS by 2/6/24 I emailed them asking if they had received my return. DKS responded that they had received the knife and that they found nothing wrong with it, that it locked every time and asked why I had returned it. Being surprised by what I had been told I responsed that the knife must have an intermittant problem that would happen again. Not wanting to take that chance I again requested a defective knife refund. When the refund was made to my credit card it was for $98.49 - $54.00 less than I had paid.
  
  On 4/1/24 I emailed DKS and requested an explaination why I was not refunded the total $152.49 I had paid and asked for a refund of the additional $54.00. As of the filing of this complaint on 4/21/24 I have neither received a response nor a refund from DKS. The knife that I returned to DKS was inoperable when I shipped it and what took place after they received it only they know, however in reviewing the feedback and complaints against DKS it's apparent that others have experienced the same or similar issues with this company as I have.

  Business Response

  Date: 04/22/2024

  this customer returned a non defective knife. we hand checked the knife when it came back. when a customer sends back a non defective knife there is a restocking fee and if we pay for the return shipping of a non defective knife we subtract the total of what it cost us to send it back. we have the return instructions listed on our site. if the item were to be defective we would have given a full refund. when a customer sends back a non defective knife and expects a full refund they will get this outcome as stated on the site and when they dont get what they want they will leave a bad review to try to make us look bad. we have been around since 2003 for a reason. we give our customers great service! 

  Business Response

  Date: 04/25/2024

  this customer ordered on nov 11 2023 and received that order. the customer ordered again on feb 14 2024

  Customer Answer

  Date: 04/26/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  I was a satisfied return customer of Direct Knife Sales, so much so that I purchased a second  ***** * ******** similar to the one I had bought from DKS in November, 2023.   Unfortunately, the knife I received was badly flawed.  While I wanted a second ***** * very much and paid a premium price for it, I returned  it for good reason - the knife was defective and simply did not function.  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:12/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a knife from this website that was listed as made in Italy. What came was an "AKC World" rather than an "AKC Italy" knife. I contacted the seller to ask about options and returns and they advised that I'd be responsible for return shipping despite the false listing. They also justified their listing rather than saying "oops, we'll change it" by stating that AKC is an Italian knife maker. This despite the fact that "AKC World" knives are made in China generally. My last message to them explained that this is still incorrect but that I'd be seeking other routes to correct this issue as their response made it obvious that they were not going to take responsibility for the incorrect listing. I'm also concerned about others being duped because their response didn't make me believe that they were going to do anything about it. I've had a couple of other interactions with the site that were terse and wherein I didn't really get what I paid for. Another interaction involved a knife that was supposed to be an AKC Italy but had no stamp on the blade. Also their knives come in a nondescript box. When I inquired about this the response had an offended tone. I then took it upon myself to investigate with the manufacturer who indicated that they had never seen counterfeits of that model so I kept it, but it was again an issue where I reached out, said I didn't get what I paid for, was told to suck it up, and was told to return it I'd have to pay for shipping. Desired outcome on this form only allows for one input. I would like to return this item at the seller's cost or receive a discount as it is not the item I thought I was ordering by using their listing in good faith. I also want them to change it so that others don't get victimized. I'm kind of assuming they don't list "Made in Taiwan" or "Made in China" because people won't pay the price for them. You can buy Chinese knock offs online for a third of the price if I wanted a Chinese knife.

  Business Response

  Date: 01/03/2024

  this was already taken care of. the customer didnt understand what i was emailing him about the item. i talked to him over the phone for about an hour or so and we had a good conversation about it. he has ordered many times from us and i wanted to make sure we took care of him. if he needs anything else he can always contact us and we will take care of it for him.

  Customer Answer

  Date: 01/03/2024

  I'd like to clarify that I did not misunderstand him, he repeatedly misunderstood me.  You saw the screen shots. It said made in Italy, but was made in china, I asked to return as such but he wasn't getting what the problem was. I have a saved voicemail where he admits that upon finally actually reviewing the listing that he understood. I can send it if need be. Also, we did not talk for an hour at any time. If he sends his phone number I'll produce call logs. This passing the buck behavior is why I filed in the first place.

  Regardless, he's correct in that we resolved it since I first filed this. I will accept closing the case but would like this to be on record and let him see it. Thanks for giving me the money back, but man do you have a lot to learn about running a business. I almost considered attempting to do business with your site again after you were apologetic but reading that response just got my blood boiling again. I'll make any further point simply by closing my wallet. 

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BAD EXPERIENCE(S) WITH THIS COMPANY. My first order they gave me a bunch of grief about my banking address etc. asked me to use a money order. Could not KNOW what the total was..... say I made it for a little extra. I contacted them via phone asked them to add a couple items to the online order they only had one i asked them to include a SECOND $3.50 knife (ghost rider). Kind of a moot point my $20 mailing expense bought an ENVELOPE!!!!! NO PACKING MATERIAL!!! A LOT OF MASS FOR AN ENVELOPE! It did not make it. it was torn open during delivery. filing a claim with USPS for the loss has taken a LOT of time and energy! STILL WAITING on the conclusion! $12.50 worth of items lost! $3.50 (instead my $3.58 change) for the item that they FORGOT to mail.
  I gave them another chance, placing ANOTHER order with them....... THIS TIME their bank can't seem to determine what my mailing address is (because they didn't bother to CHECK!!!) and they declined my payment!!!!! I've had over $100 on hold for them for a week (they don't take valid payments you see).
  ADDITIONALLY, they ARE engaging in deceptive sales practices!!!! I have encountered a LOT of listings that specify an item is made from 440 steel (hardened, more expensive). TWO of the items I have purchase (20% +/-) were falsely labeled such, THEY ARE NOT 440 steel! I expect $13 for those * ******** * ****** and HALF of my $20 mailing expense back. and my CHANGE $3.58 = $39.08
  fully reasonable expectation!

  Business Response

  Date: 04/25/2023

  this customer got what he had payed for. his card was declined the second time he tried to order by his bank. our bank had nothing to do with it. if the package was tore open when he got it then he contacted the post office about it they should refund him for the missing items. it was insured up to $100. the knives are 440 stainless steel and on ba2408bd on the back of the knife on the bottom part of the blade it is marked as 440 stainless steel. the butterfly knife is also 440 as advertised. we dont owe the customer anything. there is no deceptive practices being portrayed here.

  Customer Answer

  Date: 04/26/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because:

  THIEVES AND HIGHLY UNPROFESSIONAL!!!  CAUTION!!!

  THEY ARE ENGAGING IN FALSE AND MISLEADING INFORMATION!!!  I HAVE NOT BEEN REIMBURSED FOR ANYTHING.

  I WILL EMPLOY ALL LEGAL MEANS AVAILABLE TO ME, TO GET MY $144 BACK!
  

  **** **********
  
  **** *******