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Business Profile

Residential Air Conditioning Contractors

APW Plumbing, Heating, & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Residential Air Conditioning Contractors.

Complaints

This profile includes complaints for APW Plumbing, Heating, & Cooling's headquarters and its corporate-owned locations. To view all corporate locations, see

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APW Plumbing, Heating, & Cooling has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Problems with a finance company called ******* ******* and their service with APW heating and cooling. APW merged with *** ******* *** *******. I was financed $6000 for 2 mini splits. Now one is not working and the new merged company *** says they were no good, cheap and not what I needed them for. I still owe $3000 on this bill and no one is willing to resolve the issue.

    • Initial Complaint

      Date:06/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a whole house water treatment system from them in 2001. They have serviced us routinely since then. Last year something broke, they came and repaired it, still broke. Kept calling them for repair, this last time I was informed they were a new company (same number) and would no longer provide me any service! No notice no recommendation for another company

      Customer Answer

      Date: 06/27/2023

      We are not under warranty we paid for servicing every year and we paid for the repair last spring that did not repair it, I will try and find a bank record 

      Customer Answer

      Date: 06/28/2023

      I called them again (3rd time) a couple months ago and asked when someone was coming to repair our unit, I was told the company was sold and they were not going to service or repair my unit. I received no advance warning and had been calling them for a year trying to get my unit repaired. I cannot find a bill from the repair that did not fix it. 

    APW Plumbing, Heating, & Cooling is NOT a BBB Accredited Business.

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