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Business Profile

Fitness Center

Crunch Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** ** ********** **********

    On 09/30/2024, I filled out a form to cancel my personal training (PT) agreement with Crunch Fitness in Topeka KS (Crunch Topeka).
    My personal trainer at the time quit his job at Crunch Topeka to move out of the U.S.A. in October 2024. I did not want PT with anyone else. From that date to the time of this complaint, I’ve had 6 additional charges made by Crunch Fitness against my personal debit card. (This excludes a pending charge that existed at the time of the cancellation, posted 10/04/2024). Both I and who I believe is the facility manager of Crunch Topeka signed the cancellation form on 09/30/2024.

    In the weeks of 10/06/2024 and 10/13/2024), I visited the front desk of Crunch Topeka in-person to check the status of my requested PT agreement cancellation. On the 1st visit, I spoke with an employee who advised they could not access my PT agreement to advise if it had been cancelled. On the 2nd visit, the facility manager checked my Crunch Fitness account on the computer at the front desk and verbally told me my PT agreement was cancelled. I stated I didn’t receive email confirmation that this had occurred. I was told I wouldn’t receive an email, but Troy would be notified to send me an email confirming the cancellation. I have not received any such email to date.

    On 12/26/2024, I called Crunch Topeka and spoke with the facility manager regarding the continued charges against my debit card. I was told my account should have been included in a system sweep performed for my formerly assigned personal trainer before the moved out of the country. I was instructed to send a photo of the cancellation form I filled out on 09/30/2024 so I did that same day after our call ended. I haven't been contacted by Crunch Topeka nor Troy via phone/email for resolution to date.

  • Initial Complaint

    Date:06/05/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 5th, 2023 I called and spoke with the manager at Crunch ****** about cancelling my membership. I was told to send an email to her, since I was not living in the town to come in. In the email I stated, “This is Kasey *******, I am sending an email to cancel my membership.” She stated she, tacey, would cancel my membership after I sent the email.
    It is now June 2nd, 2023 and my membership is still active and charging my account. I have called every day for the last week, and have been told she is busy or out of the office. I have went in to speak with her and have been told she’s “missing”.
    I feel like she is avoiding cancelling my membership, and is charging my account AFTER it should have already been cancelled.

  • Initial Complaint

    Date:02/26/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my Gym membership with them back in March of 2022. Somehow they got my new card information in November of 2022 and started charging me again without authorization. I disputed the charge and they agreed with the merchant to refund me. Today I noticed they billed me for December, January & February. At this point this is fraud and I will be contacting the state attorney. I can’t imagine how many people they’re stealing money from.

Crunch Fitness is NOT a BBB Accredited Business.

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