Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used two men and a truck for my move on January 18th. First of all, they sent three men for the move. They lacked training in loading the truck and I had to give them advice on loading the truck. The truck was loaded poorly and items were damaged. They also lost the connectors to my sectional and this has not been resolved. I had to hire other people and use family to move other items as they left other stuff because they did not properly pack the truck. When they moved me they damaged many things in my new home, walls, floors, driveway, furniture, and etc. I have attached pictures. They have repaired most items slowly. The driveway and floors have not properly been repaired. I am requesting my floors repaired and a 100% refund for my moving fee. I should also mention the customer service manager yelled at me, hung up on me, and blame the delay in repairs on me because of my work schedul.
Business Response
Date: 06/23/2023
We did not service a customer in ******* ****** on the date that was listed above. I believe this may be for our franchise in ****** ****. ******** franchise also does not have any customers with the name listed in the complaint.
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