Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint to formally express my dissatisfaction with the business practices of Cable Dahmer regarding my recent purchase of a 2018 Toyota Tacoma (December 2024). My experience with this dealership has been misleading and unprofessional, and I believe it warrants your attention.
  
  During the sales process, I was told that the truck had only been on the lot for a short period. After the sale, I learned that the vehicle had, in fact, been on the lot for a significantly longer time. This misrepresentation directly influenced my decision to purchase the truck.
  
  In addition, I was shuffled between multiple salespeople, which led to confusion and a lack of accountability throughout the transaction. This lack of continuity made the experience frustrating and impersonal.
  
  Most concerning, however, is the condition of the tires on the truck. After purchasing the vehicle, I had it inspected by a trusted technician who noted that the tires appeared to be cupping on the inside and recommended immediate replacement. At no time during the purchase was this issue disclosed, nor was it addressed by the dealership. When I contacted Cable Dahmer about the matter, I was told the tires were “good enough,” and that no assistance would be offered.
  
  This response is unacceptable. It shows a disregard for customer safety and a lack of transparency. I believe Cable Dahmer should have either disclosed the condition of the tires or taken steps to correct the issue prior to sale.
  
  I am requesting that Cable Dahmer assist in replacing the tires or provide financial support to cover their replacement. If no resolution is offered, I ask that this complaint be documented in their business record and considered in future evaluations of their accreditation and standing.
  
  I am also prepared to pursue further action, including contacting Toyota corporate, filing additional consumer protection complaints, and sharing my experience publicly to warn others about the dealership’s conduct.

  Business Response

  Date: 05/06/2025

  5-6-2025

  We were finally able to connect with *** *******

  Our General Manager spoke with him and will be replacing the tires on his vehicle.   

  Our apologies for the experience he had.  We want to keep him as a loyal Cable Dahmer customer.

  Sincerely,

  **** *****, General Manager

  Cable Dahmer of Topeka

   

• Initial Complaint

  Date:06/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cable dahmer sold me a truck 6 months ago. I have had it in the shop at least once a month since I got it. It currently has an electrical issue they can not solve. I would like to have this truck exchanged for one that runs!

  Business Response

  Date: 07/06/2024

  Our sales manager has been in contact with Mr. *********  We are in the process of finding him a similar truck to exchange with him.

  ***** ******
  
  ******* ******** ***** ****** ** ******

• Initial Complaint

  Date:02/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a collision in my car due to icy roads on January 16th 2024 and wrecked into a drain on the side of the road, the problem on the car was the right passenger tire and possibly the axel. A claim to my insurance company which is ******** ****** ********* was filed on January 16th about 20 minutes after the accident. They had a tow truck come on the 17th or 18th to pock up my car to take it to cable dahmer. I got a rental from enterprise rental on January 21st from the enterprise rent a car on 333 sw Topeka blvd. Cable dahmer has failed to give me an accurate time estimate and extends the date a week every single week, it is now February 23rd and they said another week until my car gets fixed due to a bumper they ordered that does not fit because they did not order a factory bumper because they basically said the insurance has told them to use that bumper. My rental expired on the 9th so I’ve been without a vehicle for a couple weeks now. I’ve also called cable dahmer and they said they would get back to me and hours have passed and I have had no call back. They said nick ( the guy who has been giving me false updates on my car) has been on lunch for over an hour now and still no calls back

  Business Response

  Date: 03/05/2024

  Please see timeline below for
  this repair process:
  1-16-24; customer signed repair authorization, advised vehicle
  would be towed in
  1-17-24; vehicle towed in; called customer, informed preliminary
  estimate sent to insurance company for review, will need to get car in and on
  lift for further diagnosis and dissassembly
  1-19-24; informed customer would call back with eta once all
  damage is added
  1-23-24; spoke with customer, advised in line for disassembly;
  advised eta more like 1-31-23, advised once disassembled would reach out with
  updated eta
  1-30-24; still waiting for final blueprint from disassembly
  2-9-24; spoke with customer, vehicle in service for suspension,
  ecd 2-19-23 from service
  2-19-24 vehicle back from service, paint and reassembly needed,
  eta 2-23-24
  2-21-24 left voice mail, still on track for 2-23-24 eta
  2-23-24 during bumper reassmble, fit issues with aftermarket
  bumper (ordered as per insurance approval), contacted customer to advise
  aftermarket bumper fit issues; Contacted insurance, OEM bumper approved but this
  puts us out to next week
  2-23-24, customer called requested callback 1:11 pm; returned
  call, left voicemail 5:11pm
  2-23-24, customer vehicle returned to customer with aftermarket
  bumper
  OEM bumper ordered and received, we have reached out to customer to
  schedule in to put new OEM bumper on but customer denied replacing at this time.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  took 2002 camaro for tick in motor

  Business Response

  Date: 01/08/2024

  On 11/01/22 Mr. Nehrbass had his 2002 Chevrolet Camaro towed
  into the Cable Dahmer of Topeka service department. Repair order ******* was
  written on the vehicle with a customer concern of ticking noise from engine.
  The customer advised the service writer that extensive engine work had been
  done recently to the vehicle.
  During inspection our technician found a ticking noise from
  the top end of the engine requiring removal of the valve covers for inspection.
  After removal of the valve covers the technician found the valve stem height of
  the valves were not consistent and varied up to 0.025 inches. The technician recommended
  replacing the valve lifters for collapsing and causing a ticking noise. We also
  recommended to the customer that the heads should be removed and sent to a
  machine shop to be fully checked and repaired. The customer approved the work.
  The machine shop found metal particles embedded in some of
  the exhaust valves and exhaust valve seats. They also found signs of high
  combustion temperatures. The machine shop recommended refacing the valves,
  repairing the valve seats, and resetting the valve height. The customer
  approved this work.
  After the machine shop repaired the valves, we reinstalled
  them on the vehicle and replaced the valve lifters and found the vehicle no
  longer had a top end ticking noise. With the top end ticking noise gone we were
  able to now hear a ticking noise from the lower end. The technician recommended
  removing the engine from the vehicle to tear down the lower end of the engine
  to check for further mechanical faults.
  The customer declined any further work on the vehicle. Due
  to the engine recently being rebuilt by another shop we recommended to the
  customer to take the vehicle back to where the engine was recently rebuilt as
  all failures that we found were indicating mechanical engine issues stemming
  from the original engine repairs by another facility.
  On 11/25/22 the customer paid for the work that we performed
  to his vehicle and removed the vehicle from our lot by trailer.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to Cable Dahmer 09/11/23 due to it making a whistling noise, had another mechanic state it may be associated with engine in my make/model. Steven Morgan called back and stated issue what NOT engine, but I did need Timing Chain/Belt replacement. Cost: $1500 parts, $2500 labor!! ($4000+ invoice) They worked on my car ONE DAY, Tuesday 09/12/23. I obtained a cashier check and went to pick up Wednesday 09/13/23. When my car was driven around to me after paying, it was making the exact same whistling noise when I dropped it off Monday. I declined to drive off lot and stated they need to re-evaluate the work and what is wrong with my car. ****** ****** called me back and stated that the reason for the sound is because now my starter needs to be replaced. I asked why this was not caught on the initial diagnosis when that is exactly what I brought it in for. He stated the starter "went bad" after it was on their lot and the sound is a different sound (it definitely is the same sound it was making when I delivered it). AND I owe an additional $700 (400 part, rest labor). I still have not received that estimate (to secure the funds). This is a classic case of an establishment taking advantage of a consumer (who happens to be a woman) who is ignorant to their trade. They performed work (that may have needed done at some point for THOUSANDS of dollars) and misdiagnosed my main complaint, a $400 part. As consumers, we are at the mercy of mechanics; they have your property until you pay what they say. We have no recourse other than to file complaints. In the very least, I feel their actions are unethical. In the very least, they should comp the cost of the additional $700 that was misdiagnosed, overlooked, or even flat out ignored due to the $4000 they went for (and received)

  Business Response

  Date: 09/25/2023

  We have spoken to the customer and agreed to reimburse them for the replacement of the starter as an agreeable resolution by both parties.

  Customer Answer

  Date: 09/26/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle with an issue that was known before i brought them in the check for it.
  Even though i was assured they would take care of the problem i paid for all the extra warranties to ensure that the problem with the electronics would be fixed. They told me i had to wait for 2 months for my warranty to go into affect after i bought the vehicle. i waited the 2 months. They then told me to take my vehicle to **** to make them diagnose it and make sure they had the part. **** had to order the part. Then they told me that there warranty department would get ahold of **** directly to have my problem fixed and that they couldnt give me a loaner which was included in my warranty when they (if ever) do fix it because now they dont have an invoice on it even though i only did what they told me to do (take it to ****). Its been over 4 months now since i bought the vehicle and my issue still hasnt been fixed. Noone has gotten ahold of **** to fix it and cable dahmer is just acting like its out of their hands now. I want my vehicle fixed like they said was going to happen.
  I paid thousands of extra dollars for warranties that their not upholding.

  Business Response

  Date: 04/19/2023

  After receiving complaint I contacted the Preowned sales manager. He was under the impression vehicle ad been repaired. We called ***** ****** ****. The vehicle had been diagnosed previously, but part was never ordered. We ordered the Radio 4-13-23. Called Mr. ******** and left a message. He call back 4-14-23 and we explained our mistake. We will call him when the part arrives and provide him a loaner when vehicle is being repaired. I will follow up when completed.

  Chris ******

  Cable Dahmer of Topeka

   

   

   

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New truck purchased at Cable Dahmer of Topeka had a dent in rocker panel at time of delivery. Manager offered to repair but no adjustment offered for damaged new vehicle. Took the truck to Cable Dahmer to have the dent repaired as promised by the dealership. When they delivered the vehicle it was still dented and rather then repair the vehicle as agreed to, they had attempted to simply pull the dent and surface apply touch up. Extremely sub standard work and contrary to the agreed on repair. After several un-returned messages to the dealership, I was able to get one of their managers agree to send me a check to cover the estimate for correct repair at a more trustworthy body repair facility. After several calls to the manger, the promised payment has yet to be received and he is not returning messages.

  Business Response

  Date: 04/19/2023

  Our New Car Manager, Chris ***** personally delivered a check to Mr. **** in *********. Attached is a copy of the canceled check and a statement from Mr. *****.

  
  

  Regards,

  
  

  Chris ******

  General Manager

  Cable Dahmer of Topeka

  ***********************

  ************

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our purchase of a new vehicle for our daughter we were mislead and and railroaded into purchasing additional coverage we told them multiple times we did not want. We wanted to get the GAP insurance to protect our car should it get into a wreak and be come totaled and help to cover what insurance did not. However we were informed that in order to get this GAP insurance we also had to purchase the SWAT coverage that helps to track the car if it were ever stolen. We did o and do not see a purpose for this coverage and told them that multiple times, however they would not sale us just the GAP insurance as we requested.in doing this they cost us over * ******** dollars and now tell me that it is not cancelable. I have never seen any type of coverage that is not cancelable if the consumer does not want the coverage. I would like to have this coverage cancelled and refunded to my loan. It is unfair to the consumer to be railroaded like this when they are trying to purchase things.

  Business Response

  Date: 02/14/2023

  Contact Name and Title: Chris ****** GM
  
  Contact Phone: ************
  
  Contact Email: ***************
  
  Mr. ******* sent an email stating he wasn't happy with the purchase of the swat product. He claims he was forced to take it. No one forced him. He signed multiple documents for the purchase of swat and his vehicle. I replied to his email and let him know that swat was a non-cancelable product. He was unhappy with my answer, I went to upper management and they said to refund the SWAT amount to keep the customer happy. I responded and let him know that we would make an exception. the office processed paperwork to send the refund amount to his lien holder.

  Customer Answer

  Date: 02/15/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new ********** then 2 weeks later we hit a deer (June 4th). We took the vehicle to the Cable Dahmer Body Shop on June 8th it was there until July 15th where we picked it up. The pick up was done because there were multiple parts on back order. We agreed to take the vehicle with the understanding that a new grill will be coming. The old grill was very manageable just so we could have a vehicle. On July 27th I am driving to work and the engine/transmission light comes on. So I take it to the nearest dealer (***********************) they call back and let me know a turbo sensor is the issue and they will have the part here the next day. I get a call today saying the original sensor is fixed but there is still a code causing the engine light to be on. This time we ask more and it has to due with the deer incident from June 4th. We do not have ******* continue on as it would be on us to fix and pay out of pocket. We have contacted Cable Dahmer again with no one answering or returning calls- this has been an issue all along. So here we are 2 months in on a vehicle we took in to be fixed and it wasn't done properly. During this we asked about just trading it off and the dealership was anything but helpful, the sales lady Raegen even text me saying I should treat her this way and we need to stop talking to her about the situation. The New Car Manager was the same and never returned our calls. My thing is we pay them get a car their own body shop can't fix ********************. We bought a new car for reliability and I know the deer issue was an accident but no service or care has been seen after they got the money. ** was contacted as well and are aware of the situation. Nothing has been done their either. Honesty and answers are all we are asking for.
  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 8, 2022/08/10) */
  Contact Name and Title: Chris ****** GM
  Contact Phone: ************
  Contact Email: ***********************
  CASE ID: *********
  On August 10, 2022, you provided the following information:
  Contact Name and Title: Chris ****** GM
  Contact Phone: ************
  Contact Email: ***********************
  The customer returned the vehicle to our Body Shop 7-29-2022. We gave them a loaner vehicle to drive at no charge. The MAF sensor had a hair-line crack in it causing the SES light to come on. We replaced the sensor at no cost to the customer. We contacted the customer to let them now the vehicle was ready. They had plans to be in ****** Saturday 8-6-2022. They picked up the vehicle and are satisfied. I informed them the new grill is on parts back order and they are ok with driving the vehicle with a small crack in it until the new part arrives.