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Business Profile

New Car Dealers

Lewis Toyota of Topeka

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March, 2023 I had my 2003 Toyota Tundra towed to Lewis Toyota to have the passenger airbag recall work done. The truck was gone for quite awhile and while it was there my Mom passed away. I’d cared for my parents in their home since 2016. Extenuating circumstances my being the POA then co-executor with no help. Still on it. However, still got recall notices after it was towed back to my home. Lewis did not do the recall work. It cost me two tow charges and they didn’t replace it and didn’t tell me they didn’t replace it. Fast forward and the truck is at ***** ****** and the recall work was done. There was no excuse for Lewis to not do the recall work. Even though I’m filing a complaint with the KS Attorney General regarding the rust recall on the same truck, it is extremely important that recalls be fixed when you get the vehicle to the shop. It doesn’t matter how rusted the frame is and not safe to drive now, that doesn’t mean it won’t be fixed and drivable someday. Lewis told me they had the part, just didn’t do the work.

    Business Response

    Date: 09/12/2024

    Car was towed to our dealership.  It was deemed unsafe to be on the road.  It was towed off our lot before we could do the work.

  • Initial Complaint

    Date:03/21/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They will not stop harassing me about buying a car I do not have bc they sold me a car that they confirmed they knew was broken before I had bought it per **** ******* 

    Business Response

    Date: 03/25/2024

    He said the person’s boyfriend came in and asked to have her taken off the list and they did.  He also send they had a direct mail campaign that she responded to but he said either way, they have removed her from the list.

  • Initial Complaint

    Date:05/19/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Toyota
    I placed an online order on 5/13/23 for some auto parts from Lewis Toyota. While completing the checkout process, I used their advertised “FREESHIP” code for free shipping. I read the fine print and nothing in my order met the exceptions or limitations. Luckily, I took a screenshot of the order before submitting it that showed a total of $******. When I submitted the order, the price increased to $****** on the order confirmation page.

    Assuming this was an error, I contacted Lewis Toyota and explained what happened. They responded by telling me to cancel the order and submit a new order.

    I placed a new order today (5/18) from a PC for the exact same products and used the exact same “FREESHIP” code. Again, the order looked perfect ($******) before submitting it. When I completed the order, the confirmation page showed a charged total of $******.

    I immediately emailed Lewis Toyota and told them to cancel the second order (totaling $******) and explained that I needed help correcting the problem. They emailed back and said my original order (for $******) had shipped. They said the change was due to “increased shipping costs” although nothing in the fine print indicates that this is possible.

    I completed the identical order twice. I have the screenshot and printed webpage from each of these transactions before pushing the “place order” button. Both orders show the correct total beforehand and a different total afterward. This is false advertising and a form of theft.

    I have emails and printed web pages supporting these claims if needed.

    Business Response

    Date: 05/22/2023

    There was an issue with Toyota's corporate parts page, not specifically Lewis Toyota's page. Toyota Corporate was notified of the issue. We had made numerous attempts to contact the customer, with no luck. The 2nd order was voided and a refund for shipping has been issued. Toyota Corporate is working to correct these issue from happening to future customers. Lewis Toyota will be glad to continue to help our local customers work to resolve, even those issues out of our direct control.

    Customer Answer

    Date: 05/22/2023



    Complaint: ********



    I am rejecting this response because:
    I am still owed $***** for an overcharged payment for the first order. There has been no attempt to address this issue and correct this theft.

    The attached screenshots are of the same exact order - before hitting the “place order” button and after. They (autoparts.lewistoyota.com) increased the price without any warning for absolutely no reason. My credit card was charged by this specific dealership -not the Toyota parent company. This reply and explanation is deceitful and unacceptable.



    Sincerely,



    Garyn *****

    Customer Answer

    Date: 05/22/2023

    I responded to this email chain at 1702 hours today stating “I understand the website issues, but this is the first time someone has offered to fix the problem. I’ll update my posts and reviews when you send me a refund.”

    Clearly, they have no intention to refund this overcharged amount or they would have done it. I would like to know what “We will get this sorted out and make it right” looks like to Lewis Toyota?

    If the company wants to contact me, they need to do it through email. If they want to refund me, then do it.

    Customer Answer

    Date: 05/22/2023

    Attached is the second order I placed which was also supposed to be $******. When I hit the “place order” button it changed to the total of $****** for the EXACT SAME products as the first order.

  • Initial Complaint

    Date:02/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a **** ****** on the 26jan and the car busted down on the third day and the Engine Light went on. I asked them if they would let me buy another car without a trade in ,and they said they would take the vehicle to **** to try and fix it. Its beeb a week and 1/2 and they still don't have the part for the ****.

    I don't want this vehicle especially after reading that this model has engine and transmission Problems

    Business Response

    Date: 02/20/2023

    Since this complaint we have remedied the customers concern, at no charge to the customer. Mr. ******** has his vehicle and we feel the issue is taken care of.

Lewis Toyota of Topeka is NOT a BBB Accredited Business.

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