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Business Profile

Plumber

Pat Plumbing, Heating and Air Conditioning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service call was requested by me for partial stoppings sink of laundry room, Nane arrived 07/03/23 tried to clear stoppage laundry sink more than one time without success. I have contacted the owner I gathered from conversation that no one was instructed to return to his truck. When he returned I was advised Andre would write up an estimate to correct the problem. Andre did view with flexible camera viewing on the computer. Andrew went to his van to write up estimate he returned with estimate which was not itemized. Two things were disturbing to me the owner no talking in front of me and going to his truck during conversation. As the customer I have the right to be included. I felt something was off. I am a senior citizen however I am not stupid. Second point I called office on 07/05/20223 requested item estimate I was never called back.

    Business Response

    Date: 09/05/2023

    Hi ****** I apologize for the experience with our company. I did call and just leave a message. Providing a refund for the $99 isn't a problem whatsover.  I am more concerned about your experience and would like to talk more about it if you're available.  My cell is ************ and work direct number is ********. I am in training with new people so I may have to call you back on break if I'm not available when you call.   Once again, I apologize for any frustration you've had with our company and look forward to speaking to you. 

Pat Plumbing, Heating and Air Conditioning is NOT a BBB Accredited Business.

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