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Business Profile

Publishers Periodicals

Ogden Publications, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

This profile includes complaints for Ogden Publications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ogden Publications, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a cancellation a year ago to ****** ***** **** on their website, yet I have been charged again for auto renewal. I sent a message to Ogden Publications and received no reply. I filed a case with ******* who the payment was issued from, and Ogden is requesting a copy of a billing agreement. There is no billing agreement, it is a stupid magazine subscription! I want a full refund and my billing information removed from all of their sites! I will never subscribe to anything from Ogden again.

      Business Response

      Date: 03/21/2024

      We have no record that the customer's ****** ***** **** was cancelled a year ago, although we did go thru a software change since then.  Due to staffing issues, her email of 2/22/24 was not responded to immediately.  We apologize for the delay.

      However, the customer called in a few days later on 2/26. At that time we cancelled the subscription and attempted to refund her ******.  However, the refund would not process thru ******.  A refund check was then requested, and the check for $39.95 was mailed on 3/11.  The customer was informed of this refund method. 

      Also, we do not ask for a ****** Billing Agreement.  We may ask for a customer's ****** Email address, if we need to look up a charge in our ****** account.

      I have verified that everything is cancelled on this customer's account, including the automatic renewal.  When an account is cancelled, all payment information is deleted.

    • Initial Complaint

      Date:09/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged my credit card for ****** ***** **** subscription renewal when I specifically have the autorenewal turned off. There is not a way to go in and delete my credit card from their site so this does not happen again. This has happened 2 years in a row. Please stop my subscription and refund my money for the subscription I did not ask for.

      Customer Answer

      Date: 11/14/2023

      Ogden Publications, Inc. keeps on renewing my subscription year after year even after un checking the renewal box and repeatedly asking them to stop my subscription. I want it stopped!!!!!!!!!!!!!!!!!!!!!!!

      Business Response

      Date: 01/04/2024

      Ogden Publications transitioned to a new fulfillment subscription system which could have caused the auto renewal issue.  We have issued a refund of $15.95 for the charge in September. The refunded amount is expected to be credited back to your card within the next few business days. You may receive one additional magazine, but rest assured, there will be no additional charges or further invoices.  We apologize for the inconvenience. 

    • Initial Complaint

      Date:08/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ogden Publication Took money out of my account when I did not agree to it. They say I agreed to it and I don't think that is true. They took the money out of my ****** account which came out of my bank account. It was $*****. Maybe they don't think it was a large amount, but I didn't agree and if that is the way they do business I will not be doing any more business with them. I at the time only had $**** in that account. I feel like they are taking advantage of me and I would like them to return this money. They stated they would but as yet they have not done so. I did agree to the first payment but not after that. I don't think that is a good business tactic and would like help in making this right. I am hoping they also don't keep doing this to other people. I have emails but do not know how to forward to you.

      Business Response

      Date: 08/26/2022

      Consumer Response /* (2000, 6, 2022/08/04) */
      Thank you for your help. Ogden Publications finally refund the money. I am still wondering if they can just take money out of someone's account without hearing from them first?

    Ogden Publications, Inc. is NOT a BBB Accredited Business.

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