We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Equity Bank

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Complaints

This profile includes complaints for Equity Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Equity Bank has 47 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****** ***********. I am writing you today that I am sending these dispute letters to you for solving my existing issues in the credit reports. Here no other person or company is involved in sending my letters to you. I am personally sending these letters.
      I became a victim of Identity Theft on (March, 2021) and after that these accounts added to my credit report which were never opened by me. My personal information may had been stolen through any online platform. I have no idea who was behind this crime. That’s why I never filed any police report. But now it has been a serious situation for me. That’s why I want to remove these account ASAP.
      As required by section FCRA § 605B (15 U.S.C. § 1681c-2) a copy of which is enclosed which states that this information must be removed within four business days of receipt, I am requesting that the adverse information on the items be removed to correct my credit report. ****** **** **** * ** *** ********* *** ** *** * ***** ***** ** ** ****** ****** ******* ** ********* ****** *********** ***** ******* *** ****** *** ******** ***** ** **** ** ********* ******** * **** ** ******* ** ******** ****** ****** ******* ** ******* **** ******* ********** ******** ********** ** ******* ******* ******* ** ************ **** ******* ********** ******** ********* ** ******* *** ******* ** ************ **** ******* ********** ******** ******* *** **** ** *** ********* * ** ********* **** *** **** ****** ********* ** *** ****** ** **** ***** ** ** ** *** ******* ****** ****

    • Initial Complaint

      Date:09/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a member of Equity Bank (also called ********* ****) which does not have a physical branch. 0n 6-5-2023, I wrote a message to the bank asking for help and I got no response for over a week; On 6-13-2023, I wrote a message again and got no response for over a month. I called the bank many times, each time I waited for over ten min. and then my line was cut off. I wrote a 3rd message to the bank on 7-11-2023 when I thought the bank was probably "dead", that triggered me to withdraw my money to zero leading a penalty of $20 fees. It is not fair for a bank to be "dead" when customer needs help, and become "alive" only when collecting money from its customer. I ask the bank to refund the $20.

    • Initial Complaint

      Date:02/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told interest would be paid out on the 7th by Omar it was not. Then I was told interest would be paid out on the 17th by Sholanda it was not. Then I was told by Sholanda it would be paid out on the 17th st. 6pm it was not. Then I was told Saturday at 6pm by Sholanda it was not paid out. Then I was told Monday or Tuesday it would be paid out. This bank has cheated me ** and *** on my last interest. This time I had to wait 2 weeks longer for interest than I was told upfront. I could be making interest on this money. This is fraudulent. I was not taken seriously. ** * *** * *** ** * ****** * ***** *** **** ** **** **** ***** This was premeditated and done on purpose. Please audit this company.

      Business Response

      Date: 02/27/2023

      The interest has been paid per the terms of the agreement.  I would be happy to discuss with Ms. ****** should she wish to discuss.  **************, Shannon *****, Sr. Compliance Officer

    • Initial Complaint

      Date:01/05/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Opened A 9 month CD Acct:*********** with ************** (a division of Equity bank) for $*********, Per The agreement they are to pay the accrued interest every month. It was opened on 11/21/2022 and on 12/21/2022 no interest waited a week still no interest added to my account. Its an online bank so I can access my account online. Sent them several emails via their sever. Got a generic response. Sent more emails with no response. Finally called them, after explaining my concern they said they would call me back, never did !! Called again. they said a supervisor would call me back, never did. It is now 01/05/2023 and there is still no interest in my account. I am missing about $****** to date !!!

      Business Response

      Date: 01/30/2023

      Business Response /* (1000, 8, 2023/01/17) */
      We are sorry you had an issue with your account. The issue has been corrected and we are very sorry for any inconvenience.


      Consumer Response /* (2000, 10, 2023/01/17) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      They have added the Interest to my account for the first month,lets see how the other 8 months go. Its just sad that it took this complaint to BBB (I also filed a complaint with the Consumer Financial Protection Bureau) To get this bank to follow their own policy !!Thank you very much to the BBB

    Equity Bank is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.