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Business Profile

Bank

Equity Bank

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Equity Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Equity Bank has 47 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Tonya F

      Date: 03/16/2025

      Tonya F

      Date: 03/16/2025

      DON’T EVER EVER EVER EVER USE THIS BANK!! “Bankers” assigned to us would NOT commuicate and I know they got the messages because it showed me they “read them”!
      My husband is battling STAGE IV CANCER and we told them we were paying them off and the new bank reached out and assured them we were!!
      They STILL SERVED US AND CHARGED US OVER $3,500 in fees!!! No heart just business and very poor business at that!! Worst bank and set of management on the face of the earth! Do NOT work with Equity! I wish their board knew how pitiful their staff is!

      Equity Bank

      Date: 04/01/2025

      Equity Bank has completed its due diligence in reviewing Mrs. Foreman’s review. Regarding the communication from personnel, it was discovered that Equity Bank communicated to Mr. and Mrs. Foreman concerning two separate loans, one personal loan and the other a business line of credit. Their business line of credit matured in August 2024. At that time, there appeared to have been insufficient cash flow to support a renewal request. An attempt to work with the customers and renew the loan was sent to the Regional Credit officer for review. It was determined that Equity Bank would not be renewing the line of credit at that time. Mr. and Mrs. Foreman were notified they would need to pay off the loan or find financing elsewhere. In December 2024, Equity Bank began the collection process, with a demand letter being sent to Mr. and Mrs. Foreman, for their delinquent personal loan. One payment was received; however, the loan remained delinquent. A second demand letter was sent on January 7, 2025, asking for the loan be brought current. At this time, Mrs. Foreman reached out to the Bank and explained she wanted to bring loan current and explained her husband’s health situation. Our Regional President worked with her to bring the loan current in January. The Regional President also mentioned the business line of credit that had matured and asked if they had found other financing or had a plan to pay it off. On February 14, 2025, Mrs. Foreman informed the bank the loans would be paid off by the end of the month. On February 18, 2025 Mrs. Foreman called to request a current payoff for both loans, again informing the staff that they had plans to pay it off. On that same day Equity Bank notified its attorney to pause collection activity. March 4, 2025, Mrs. Foreman reached out again to request an updated payoff later and then a second request March 17, 2025. When providing payoffs, there were attorney fees for reviewing the file to move toward collections which were added to the payoff. Equity Bank informed Mr. and Mrs. Foreman that if the loan was paid off by March 1, 2025, we would hold off on the legal case. On March 28, 2025, a wire was received paying off the business line of credit.

    • Amber S

      Date: 09/20/2024

      Amber S

      Date: 09/20/2024

      We have a mortgage loan through this bank. After one year, they raised our interest rate which doubled our monthly payments. They did not warn of this until about 30 days before the first payment. We are a business, but also lived on property. We asked to meet with the lender with our lawyer or to have some information via writing that would help us settle this, as we couldn't afford to pay a doubled mortgage payment. We let them know (at the recommendation of our lawyer) that we would pay them again after we settled with them, but that we couldn't pay the mortgage. We wanted them to meet with us with our lawyer or to put information in writing because their bank representative repeatedly lied to us about our loan. (We aren't sure if what the lender told us was what he actually thought would happen and he was mistaken or if he just told us what we wanted to hear to help the loan go through.) Either way, we needed some clarity, and it feels somewhat like predatory lending took place (whether the lying was malicious or not).

      Equity Bank

      Date: 09/25/2024

      Your loan with Equity Bank is an SBA loan with an adjustable rate and was underwritten in accordance with SBA standards and requirements. The terms in your Note state the payment was interest only for the first 12 months, with the first interest rate change happening after 12 months, and any subsequent rate changes occurring every 36 months. SBA states” The adjusted interest rate will be 1.85% above the Prime Rate. Lender (Equity Bank) will adjust the interest rate on the first calendar day of each change period. The change in interest rate is effective on that day whether or not Lender gives Borrower notice of the change.” Even though the SBA does not require the Lender give notice of a change of interest rate, Equity Bank did provide a 30-day notice prior to the rate change occurring as a courtesy.

    • Claire B

      Date: 05/15/2024

      Claire B

      Date: 05/15/2024

      $75 for an overdraft, and $5/day for a negative balance. So how can a poor person possibly get caught up? Criminal.

      Equity Bank

      Date: 05/23/2024

      Thank you for bringing this to our attention. We value your feedback and apologize for any inconvenience. It appears that at the time these fees were assessed to your account, the overdraft fees were $25 for each item paid when there are not sufficient funds in the account. A charge of $75 for one day was due to there being 3 items being paid when there were not enough funds in the account at that time. Also, there was a $5/day fee if the negative balance is maintained for 8 business days or more. Please see the Bank of Kirksville terms & conditions and schedule of fees for more details.
      As of May 12, 2024, your Bank of Kirksville accounts were moved over to Equity Bank. Please be sure to review the Equity Bank schedule of fees provided to you prior to the conversion. We never forget it's your money and would be happy to discuss options for avoiding future overdraft charges. You can reach our Customer Care Center team at 1 (888) 733-5041.

    • Mark G

      Date: 10/20/2022

      I was led to believe they had a no fee checking account, but if you go over by $5.00, they charge you $35.00, So one of the bankers said there would be no fee with overdraft protection. That was not true, Overdraft protection means they will pay it up to a certain amount, but you still get charged a fee for your account to draw from a loan you set up. I will be changing banks, that got me again for $22.00

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