We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Eyelash Extensions

Barbiez Lash Studio LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Kel K

    Date: 03/20/2024

    I'd give 0 stars if possible. I have no lashes or brows left! I have a chemical burn from my brow lamination. This business won't refund me but offered partial (my offer was $225 aka what I paid). I don't care if they used product as they state. My brow/lash hours are RUINED! NOBODY else wants to even touch them because I lost so many.

    I know they have a "no refund" but they cannot make this right by "fixing it". Lashes should last longer then 24 hours to 5 days. I'm not a spring chicken.

    Be careful whom you trust with your face. I trusted them. They take no accountability. They blame clients and have since they opened (according to their Seneca location).

    I don't want anyone of them near my face. This us not only a waste of money, time, but TRUST, AND SAFETY risk!!!

    Their reply to my Google review and 3 person dual text:
    -------------
    Hi Kelsy, I want to really extend that the happiness of our customers and clients is the most important thing above all! I can assure you that to our lash artists that you're not just a number, we take pride in trying to make everyone feel welcome in our space. We have a couple of different options, since we strictly have a no refund policy for booking, we would go ahead and waive that and both Stephanie and Biri would be happy to send you half of your service back, as the other half was used for product and time or we could have Biri fix your lashes and try a different technique. I know it's not exactly what you're wanting, but I have reached out to a medical aesthetician and asked her what we could do to help your brows, and I personally would love to offer a complimentary nourishing brow treatment and mask to help get those brow hairs feel hydrated and help alleviate some of your irritation on your skin. I'm so sorry you're feeling unappreciated and that you're not feeling heard, that is the last thing that I'm wanting! Please let me know if this is something you're willing to do. Thanks so much!
    --------
    BEWARE!!!

Barbiez Lash Studio LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.