Complaints

This profile includes complaints for Midway Logistics, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Midway Logistics, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Midway Logistics, LLC

  555 N Woodlawn St Ste 250 Bldg 4 Wichita, KS 67208-3612

  
• 

  Midway Logistics, LLC

  PO Box 780269 Wichita, KS 67278-0269

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company Name: MIDWAY LOGISTICS LLC / LONE FEATHER TRUCKING LLC
  
  Contact Name: ***** ****
  
  Phone: ************
  
  Fax:
  
  Address: *** * ******** ** ***** ****** *******: Wichita, KS, USA
  
  Zip: 67208-3646
  
  MC Number: *******
  
  DOT Number: *******
  
  LOAD INFORMATION
  
  Signed Contract: Yes
  Invoice Amount: 3804
  Invoice Number* ****
  Balance Due: 1242
  Payment Terms: 30
  Pick up Date: 5/23/2025
  Delivery Date: 5/26/2025
  Date when due: 6/26/2025
  Origin City, State, Country: uvalde, tx, USA
  Dest City, State, Country: jacksonville, FL, USA
  Route Miles: 1168
  Type of Equipment: Reefer
  Comments:
  they deduct **** dollars off my payment, with no reasonable reason, load was delivered without problems or rejected product. they havent answered my emails asking to send the deductions. they even want to charge me for tracking , but i have proof that load was tracking all the time.

  

  Business Response

  Date: 07/10/2025

  We acknowledge your concerns regarding the deductions taken on the referenced load. However, we would like to reiterate that the terms and policies applicable to this shipment were clearly outlined in the rate confirmation, which your company reviewed, signed, and returned prior to pick up. We have been in full communication with this carrier and have provided all the necessary documentation and proof. 
  

  To clarify:
  

  Per-Bag Pay Structure: As stated in the rate confirmation, this load was paid per bag, not as a flat rate. Any shortage in bag count directly impacts the total revenue from our customer and, consequently, the payout to your company. The deductions were a direct result of a shortage that was confirmed by our customer.
  

  Photo Requirement for Bag Count Verification: Our instructions explicitly request a photo of the loaded product to be emailed to Blair for verification of both condition and bag count. This is a standard part of our quality assurance process and protects all parties. Unfortunately, no photo was provided, despite this clear instruction, and this absence of documentation removed any opportunity for dispute mitigation at the time of loading.
  

  Downstream Deduction Passed Through: We, as the broker, were also deducted by the customer for the shortage. These deductions are not arbitrary — they are passed on only when our customer enforces them, and we have provided you with the supporting documentation.
  Payment Summary: As previously stated, payment has been made in full, less the deductions for the bag shortage. No funds have been withheld, and the remittance confirmation provided reflects accurate, final payment under the terms of the rate confirmation.
  

  We understand your stance and advocacy. However, unless new, material evidence is provided — such as timestamped photos showing full bag count at pickup — we consider this matter closed.
  Should they pursue choose to pursue a bond claim or legal action, we are fully prepared to present our documentation and defend our position accordingly.

  Midway Logistics LLC strives to conduct business with integrity and transparency, and we are committed to keeping both our customers and carriers satisfied. However, in this case, the deductions applied were based on documented shortages and aligned with the terms clearly outlined in the signed rate confirmation.

  
  

  Customer Answer

  Date: 07/10/2025

  The broker response is not completely true. I was never advised of load being paid by weight . Even if the confirmation shows , it is broker responsibility to advise the carrier before booking the load. I was not given summary of any deductions  they made to the total amount invoiced. Per confirmation, if the bag number is less than 870 , you will charge the carrier 12 dollars per bag . My bill of loading shows a total of 836 bags . You should have charged $12 x 36 bags . This results in 408 dollars . Your deduction is way more than that . 

  

  Business Response

  Date: 07/10/2025

  Please review the section of the rate confirmation which is at the very top of the first page that reads, " Each reefer load must consist of 870 50lb bags unless otherwise agreed upon in writing; any shortage will result in an $12 deduction per missing bag. The driver is solely responsible for confirming the bag count at pickup, ensuring the product is properly loaded and secured, and covering any lumper or unloading fees unless pre-approved in writing. These charges are issued per the shipper and supersede any accessorial or fee schedule provided below. Failure to comply with these terms may result in payment delays, deductions, or other penalties at the discretion of Midway Logistics." 
  

  Upon review of the proof of delivery, it was confirmed that some of the bags in this load were 25lb, not 50lb. As standard practice with this customer, we calculate the 25lb bags at a 2:1 ratio to convert them into full 50lb bag equivalents.

  Based on the POD, the total equivalent 50lb bags are as follows:

  294 + 126 + 294 + 40 (80 ÷ 2) + 42 = 796 bags

  
  This count was verified directly by both the receiver and the shipper.
  We understand how this may be confusing, but we want to clarify that we've worked with this customer for over four years, and this is their normal procedure when it comes to onion loads. We always strive to communicate clearly regarding photo documentation, bag counts, and product quality, and we appreciate your continued attention to these details.
  

  Please let us know if any further clarification is needed.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** *** ******* posted a load for $1,350 and when she gave me paper work she paid me $950 and showed her proves that she gave it to me for $950
  And it is not fare she does it only to trick carriers the rate she pays she intentionally locates it in small numbers so carriers don’t see it I have all proves about it
  Call me or email me at *** *** ****
  I do this complain so other carriers joke about the way she works it is not fair to trick people on the phone she tells you one thing then she fools you so you don’t see the rate

  

  Business Response

  Date: 03/19/2025

  Here at Midway Logistics we take all complaints seriously.  I have spoken with our broker and her supervisor regarding this load.  The attachments you provided is yes, one of four pages of our rate confirmation.  The other, is a  screenshot of a rate on truckstop that has no correlation to this load or lane.  Your complaint is not accurate.  As a carrier when you receive a rate confirmation it is your job to review everything on there.  That is your contract with Midway Logistics.  This document gives you pickup and delivery dates/locations, special instructions/requirements and most importantly your rate.  If there is something that you do not agree with on your rate confirmation at the time of booking then that needs to be discussed.  Not after you have picked up the load had many conversations with the broker about the load or when you have turned in your paperwork.  The rate that was provided on rate con is $900 you will be paid $900.  And your factoring company will be notified that the rate is $900.  I would appreciate you removing this complaint immediately as this is false reporting.