We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Dealers

Metro Appliances & More
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jeremy S

    Date: 11/22/2022

    We purchased a new ** fridge in June of 2022 as our previous fridge stop working. We were assured that ** was a top brand sold by Metro Appliances. The appliance stopped working on Oct 23rd. We contacted Metro and they said we would need to contact ** directly as the first year of the 5 year warranty was covered directly through **. We then called ** who said that the service company (***) would be available to come out on Oct 31st to take a look at the unit. On the 31st the repair tech arrived and said that he did not have the appropriate parts for the repair. Instead, they would have the order the parts to be shipped to our house and come back out at a later date to make the repair.

    On Nov 7th (16 days without a fridge) the *** repair tech arrived at our home only to share that ** shipped the wrong repair parts. After a very disappointing visit we called ** and they said they could help us by sending a check for $100 in order for us to rent a fridge.

    After the poor experience with ***, we asked that ** send out a reputable repair company to ensure they could resolve the issue. The last appointment we had was on 11/21, the new repair company who we should have bought our fridge from in the first place (hindsight) said that they would need the parts to be ordered through their company and would then come back out to fix our fridge on 12/12.

    Long story short, through multiple attempts to have Metro provide us with a new fridge they said there was nothing that they could do and that it was **'s responsibility.

    In the chance that the new repair company can fix the appliance on 12/12 we will have gone 50 days without the appliance.

    We are a small family of four, Metro Appliances and ** are multi million and billion dollar organizations. They do not care about replacing the model and will continue to sell the appliance to more customers. Metro even stated that even though they know that the ** model is faulty they will continue to sell to customers



Metro Appliances & More is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.