Complaints

This profile includes complaints for Don Hattan Dealerships's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Don Hattan Dealerships

  6000 N Hattan Dr Wichita, KS 67219-2110

• 

  Don Hattan Dealerships

  1702 W Central Ave El Dorado, KS 67042-2262

• 

  Don Hattan Dealerships

  2518 N Rock Rd Derby, KS 67037-3816

• 

  Don Hattan Dealerships

  10004 SW US Highway 54 Augusta, KS 67010-8123

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought this car back in February from Don Hattan. Immediately right out the gate, the motor went out a month in. They finally decided to cover it, the I had issue after issue. Minor things. USB port fell out. Backup camera stopped working, turn signal broke. The entire time, I kept asking and asking for them to take the car back. It was falling apart. Now, the issue that brought me here is that the “new” motor that they had put in it started leaking. I took it in about a week ago, and they’ve refused to give me a loaner car. It’s inconvenienced my life being stuck in a junk car.
  
  Another huge problem is that I owe 18,000 on a car that had a blue book value of about $3000. The term I am being told is “power booking”. I believe they lied to the bank to get a 2012 Equinox approved for financing of $18,000.
  
  As of this complaint. The car is still in the shop, and I still don’t have a loaner from them. Even though it’s entirely on them.
  
  Ideally, I would like for them to take the car back, undo the deal, and allow me to walk away and never deal with them again. I’ll go get a car with a honest dealership.

  Business Response

  Date: 11/25/2024

  At first the warranty company denied a rental car on this claim. After going through it with them a couple days on the failure we were able to provide *** ******** a loaner vehicle for the repair. At this point the repairs have been done to the vehicle and the extended warranty has taken care of any out of pocket expenses. Since the vehicle was purchased in february there has been over 25000 miles put on it and an exchange or refund is not possible. As to his claims of power booking they are false. 

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/11/2024
  i purchased my truck dodge ram from the ***** location, i have tried many time to get what i was told by the salesmen that he would get thing schedule. the lack communication after the sale is like nobody care, i made sale i move on, will this is good business. here is all the information
  
  i hate to bought you, but i do have issue, that i feel that has never or will not get resolved.
  i purchased a Vehicle at the ***** location. it was about 30 days ago, it was 2019 Dodge Ram truck.
  1. The truck was delivered to me nasty and had never been clean up, and was told he would schedule me to be detailed out, will that never happen.
  2. the door edge trim was peel off, i got told that the replaced, and it never has.
  3. after i cleaned the windshield found chip in the windshield, i was told they would get there windshield guy to fix it,
  None of this issue have been resolved, and i don't have confidence any will get fixed.
  I hope this not how you treat other customers, because i not impressed. on how thing been handle, all i here we have get it schedule.
  i will not return to this dealership in ***** to have any work completed, and i was told i would get something drive, i bet they didn't even service the truck or checked it out, and just stuck on the lot, and this poor sucker bought it, i will never do that again.
  .now the more i drive the truck there are many thing going wrong, the speaker drive side has went bad, and to be honest, i don't thing they ever don't 172 point inspection and changed the oil.
  For what you talk about on TV it don't show in the dealerships

  Business Response

  Date: 10/23/2024

  We are sorry for the delay in getting this handled. Our store manager was able to get ahold of the customer to get the items he requested taken care of. We should be done with the work either today or tomorrow and the customer should be able to get their vehicle back.

  Customer Answer

  Date: 10/25/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

  I will accept this, but still not over happy with condition of cleaning of my truck, when i received it, plus they burn all most all my gas out of my truck.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m needing some advice and or some help in regards of a dealership Don Hatton that I am dealing with for my car. I have been having issues with my car for the last 2 1/2 months and they have just literally been giving me the dirty runaround, my vehicle is still under warranty. My car has been in and out of the shop for the last 2 1/2 months, the service shop has had the vehicle more than I’ve been able to drive it since the issues have started. and I’ve been coming out of pocket to try to get the car fixed and I’m still having car issues. I can’t afford to keep having car issues like this, specially with the car payment that I’m making, I have a full-time job and two kids, and can’t keep going through this. Every time I pick up the car, they tell me nothing is wrong, but obviously there’s more issues every time, they know something is wrong with the vehicle and they’re not being honest with me, they won’t even help me trade it in because they know there’s something wrong with it. And they don’t want to fix it. The emails that are attached will speak for themselves.

  Business Response

  Date: 10/01/2024

  *** ********* has brought her vehicle to us on two separate occasions over the course of the past three months. On July 16th, the vehicle was towed to our facility and diagnosed as a faulty fuel pump. *** ********* initially declined the repair, but ultimately decided to repair it after a discussion of payment options was presented. Don Hattan covered the cost of the tow from the Hutchinson area as well as the diagnosis charges. Ultimately, the option she elected to go with was to replace the fuel pump and utilize a third-party financing option for payment. This option is a financing agreement between a third-party company and the customer. Approximately 500 miles later, *** ********* contacted our Service Manager concerned about a similar issue with her vehicle, at this time it was agreed upon that we would split the cost of the tow back to our facility and would not charge her any diagnosis. During this visit, over the course of a few days and numerous attempts, we were unable to ever replicate her concern. Additionally, we were also told by the tow truck driver that it started and ran as designed when he picked it up and dropped it off. The vehicle was returned to the customer on September 17th.  On September 24th, *** ********* contacted our Service Manager again and explained that she was having trouble again, at this point, he suggested to her that she take it to the Chevrolet dealer in Hutchinson (significantly closer to her home) and that we would be happy to work with them if it was determined that any of her concerns were related to the work we had done, even explaining to her that we would pay their diagnosis charge. *** ********* indicated that she felt like that was a sufficient option and told him thank you and that she would reach back out.  Since then we didn't have any updates on what issues it may have. It should be noted that *** ********* did have an extended service agreement from her vehicle purchase that had expired approximately 31,000 miles prior to these visits.

• Initial Complaint

  Date:06/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped off my Vehicle friday, then approved some work, wanted my vehicle back for the weekend. upon returning it the next morning they told me that it had no oil, but on Friday it was on the dipstick and it passed the inspection. They then said it would need a new engine now. I think they drained my oil to sabotage my vehicle, causing me to have to either trade in or pay way more money.

  Business Response

  Date: 06/13/2024

  *** **** dropped his 2012 GMC Yukon off at 5/31/2024 for a diagnosis of one or more oil leaks. Upon arrival, the odometer listed the current mileage at 188,631, we raised the vehicle and visually inspected the undercarriage and identified multiple oil leaks, the most significant being a leak between the engine oil pan and engine block. Lowered the vehicle and returned it to the parking lot awaiting customer approval. Customer requested the vehicle back for the weekend. The vehicle was dropped off again on 6/3/2024 with 188,673 miles, immediately upon starting up the vehicle our technician noticed an excessive knocking noise from the engine, checked engine oil level and found it to be under the range identifiable on the dipstick. Added approximately 3.5 quarts of engine oil (6-quart capacity) and noise is still present, and customer declined any further diagnosis and/or repairs. No work was performed at this time.
  
  When we contacted *** **** he became accusatory immediately and explained that we are responsible for this since we had just seen the vehicle on Friday, even to the point he accused us of removing the oil and letting him take it for the weekend. When our Service Manager explained to him everything that had transpired, he became even more upset and said he needed to cool off and figure out what to do. *** **** then came to pick the vehicle up and told ******* that he wanted some very specific things in writing, essentially demanding that our documentation have things typed up a very specific way, whether that was how it transpired or not. *** **** went to his vehicle and after reading through the invoice, came back in and handed it back to ******* suggesting again that it needed to have some very specific documentation, ******* again told him that we were not adding anything to the paperwork outside of what we had typed up. After ******* told *** **** that he was not going to let *** **** talk to him that way, *** **** took a few steps, turned back to ******* and told him “you’re so fucking lucky man” with a raised closed fist. He turned away and left after that... We feel we did nothing wrong with this vehicle and insulted that he thinks we would intentionally do something to a customers car for our gain. At this time we do not wish to continue business with *** **** as we value our employees and don't want them to be in abusive situations. We believe the vehicle failed on its on due to high mileage and age and do not want to participate in any way with the repairs or the cost. 

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Don Hattan Chevrolet located at 6000 Hattan Dr, Park City, KS 67219. My experience with this dealership has been extremely disappointing and has left me feeling deceived and taken advantage of.
  
  On 4/13/2022, I purchased a 2015 Chevrolet Cruze from Don Hattan Chevrolet. During the purchasing process, the salesman offered me an extended warranty for the vehicle. I explicitly declined, expressing my unwillingness to pay for any additional services or warranties. However, upon reviewing the paperwork later, I discovered that a $4,000 warranty had been added to the contract without my consent or knowledge.
  
  Furthermore, the salesman misrepresented the perks offered by Don Hattan Chevrolet. He assured me that the dealership provided three free oil changes and tire rotations as part of their service. However, it was later revealed that these services were not complimentary; instead, they were bundled into a maintenance contract priced at $500.
  
  I feel that I was deliberately misled and taken advantage of by the salesman at Don Hattan Chevrolet. As a 19-year-old who had recently been involved in a car accident, I was in urgent need of a vehicle. The salesman saw this as an opportunity to exploit my situation and profit at my expense.
  
  I demand a full refund for the unauthorized warranty and maintenance contract that were added to my purchase without my consent. The actions of Don Hattan Chevrolet are unacceptable and unethical, and I expect prompt resolution to this matter.

  Business Response

  Date: 04/23/2024

  The customer purchased vehicle 04/13/2022, our Finance Director ********* ****** went over each option of what’s covered and what isn’t, and what we could offer. ******* decided on warranty, gap and maintenance and acknowledged and signed off on price and payment with the choices he chose. Customer has an option to cancel warranty at any time and we can send it back to the loan, which we are willing to do for any unused premiums. He has had the coverage on his vehicle since 4/13/2022 and any covered repair would of been taken care of if he had a claim. 

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Chevy Silverado Trail Boss from *** ****** 11/13/2023. Since then, it’s been in the shop 5 times for the same issue and they will not resolve this issue. Under Kansas Law, I’m covered by the Lemon Law. I’ve given them a chance to fix it; however, they tell me they are not going to do anything. I’m seeking a full refund on this horrible vehicle they sold me and to purchase a safe and reliable vehicle to get back and forth to work and to transport my children.

  Business Response

  Date: 03/09/2024

  We only have 3 tickets on **** ***** vehicle that he has purchased from us. The first two times the light cam on it was off before we were able to look at it and we could not duplicate the issue. The last time it was in the light came on after we changed the oil but it was determined that the Air Filter box had a crack in it so we replaced it free of charge. We have been attempting to trade Mike out the truck but have not agreed on values as of today. Since there has been no out of pocket expense on his vehicle and we cannot duplicate his concern we are not willing to give a full refund. He has since cancelled his warranty so any future repairs will be his reponsibility. 

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction was April 26, 2023 and the amount paid in cash to the business was $30,978.92. Included in the contract, the business promised to fix the driver's side speaker, remove, touch-up paint and re-apply XPEL, remove sticky residue from driver's side headlight, repair headliner, preform diagnostic testing in regard to the check engine light. The business has had the vehicle since May 5, 2023 and tried to return the vehicle to me on June 9 stating all items had been fixed. As of June 9, 2023, the driver's side speaker and XPEL have not been fixed and an auto lamp function inoperative message has occurred. As of June 21, 2023, the business still has the vehicle. We have owned the vehicle for almost 2 months and have not the vehicle. We were also told by another car company, after they performed a title check, that the car was reported as a salvage on 10/11/2021. The business told us that it was not a salvage and the title we were given and now have does not show a salvage.

  Business Response

  Date: 06/28/2023

  We do not have a resolution on this complaint yet. I have been working with **** and ***** ***** on a solution. We are working on getting more information form the state that reported the salvage. I have offered to trade them out of the vehicle for the price that they paid. At this time we are all working together but do not have a final answer yet.

  Customer Answer

  Date: 07/05/2023

  The business' response is not satisfactory, and I am still requesting a full refund in the amount of $31,200.50. This amount includes window tint that was applied to the vehicle on June 9, 2023 (receipt attached). The business reached out to me via email at 1:10pm on 7/5/2023 and stated they still do not have any new information to provide and that they are still waiting for the Kansas inspection report. I understand
  what the business has explained thus far and the information they have shared with me is
  exactly what I found out and shared with them two weeks ago. I also understand the Kansas title, ****** and ********* may show clean, but the
  history is not reflecting as clean and that dramatically affects the value of
  the vehicle. I made a decision to purchase the vehicle and relied on the dealership’s
  statement of a clean title. Whether the business knew the history or not, this is
  a misleading representation of the vehicle, which I relied on, and is now to my detriment. I reached out to the business on Saturday, July 1 and Wednesday, July 5 requesting a complete refund in the dollar amount listed above.  

  Customer Answer

  Date: 07/19/2023

  Good morning,
  
  Attached is a signed Settlement Agreement in regard to the above reference Complaint ID. If you have any questions, please let me know.

  The settlement agreement has been accepted and was signed by both parties on 7/11/2023.
  
  Sincerely,
  ***** *****

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To: Better Business Bureau
  From: Randolph ******
  Re: $****** Credit Card Deposit
  Date: March 6, 2023
  
  On February 20, 2023 I placed a $****** credit card deposit on an incoming 2023 ********* truck. I was told by the salesperson that this would reserve the truck for me. This was dependent on my receiving the advertised ****% interest rate provided by **** ******. It was agreed to that if I didn’t qualify for the ****% rate my $****** would be refunded to me. I was notified on February 21, 2023 by the finance department that I did not qualify for the ****% rate, but that I could go with a higher rate. I declined this offer and requested for my deposit to be refunded.
  
  On February 27, 2023 I attempted to contact the finance department and was unsuccessful and I left a voicemail requesting my refund.
  
  On March 6, 2023 I attempted to contact the finance department or the General Manager and was told by the receptionist that no one was able to speak to me. I explained my situation and she took my information and stated that she would forward my message.
  
  My request is to be refunded the $****** deposit.
  
  I do plan to request legal representation if your organization is unsuccessful.

  Business Response

  Date: 03/07/2023

  I apologize if there was not communication on this.  We received a phone call yesterday asking for the deposit back. The check was issued yesterday. I am not certain if it was done in time to go out in yesterday's mail or if it went out today. It is our check # ****** in the amount of $***.

  Customer Answer

  Date: 03/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Randolph ******

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my 2017 ***** for a routine oil change and in the process disabled my tire sensors since one was not reading and would not reset the 3 that worked until I paid *** to replace the one seems like a form of extortion to me .I like to see my speed by using my digital speedometer but now I have to thumb thru menu to find called twice to talk ,no call back went there in person to no avail they won't set the other 3 sensors back

  Business Response

  Date: 02/03/2023

  Customer was informed that during every tire rotation we must relearn the position of each tire because they have changed location/position. When we did this, the process was unable to complete due to a faulty Tire Pressure Monitoring System sensor. During this process, it was determined that one of the tire pressure sensors will not relearn. Unfortunately, the result of this is a characteristic of the design. For the calibration of all sensors to finalize, all four of the sensors must be active. This is not correctable without replacement of a faulty TPMS sensor.

  Customer Answer

  Date: 02/06/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  It was not a tire rotation, tires were not rotated. I went in for oil change. Don Hattan disabled 3 of my tire sensors.

  Business Response

  Date: 02/08/2023

  The only way to fix this issue is by purchasing a new tire sensors as they electronic and run off battery power and as they age they need to be replaced. it is not uncommon for a vehicle of this age to need all 4 replaced. This is true of any newer car with tire pressure monitor system.

• Initial Complaint

  Date:12/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2010 ********** in for an air bag recall. They replaced the air bag but broke the trim piece on the dash. We agreed that they could mail me the part and I would install it since I live some distance away. Tyler has promised to mail me the part multiple times, but has failed to do so. All I want is the trim that they broke repaired. Now he will not answer or return my calls.
  

  Business Response

  Date: 01/06/2023

  Consumer Response /* (2000, 9, 2022/12/16) */
  The company contacted me and resolved this issue. Thank you Matt ***** and BBB.